Online Pound Store Reviews

Name: Online Pound Store
Rating: 3.90

3.9 Rating 551 Reviews

71 %

of reviewers recommend Online Pound Store

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3.9

Based on 551 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 58%
Customer Service
Communication Channels	Email, Telephone

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01618326013

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Online Pound Store 1 star review on 23rd November 2022

Mariela

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price Fast service”

Helpful Report

Posted 1 year ago

“Amazing fast and just what i need I will be back”

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Posted 2 years ago

“The package and delivery- not so great, but what was an awful discovery - they sell cosmetics which had expired in 2005!!! Some of the bottles and packages- so dirty and/or the products all leaked out, so inside there's barely something left. Is this even legal?!”

Helpful Report

Posted 2 years ago

“Had a query as i didn’t receive my confirmation email for my order,so emailed customer service,the customer service was absolutely terrible!! No apology from them it’s disgusting.I shall not be buying anything else from here ever again.Avoid!!”

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Posted 2 years ago

“Purchased two items from here and incorrect items sent emailed and received no reply pretty dismal customer service ,I won’t be returning”

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Posted 3 years ago

“All good, only little thing was the lack of packing in the box - although nothing was fragile, so more my preference. Items all great, prices great. Delivery not bad, considering the time of year, and everyone buying online at the mo :)”

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Posted 3 years ago

“I just want to say i find pound shop a good store to buy from BUT i have recently purchased some disposable blades called ENERGY FLEX in a blue pack total rubbish its like putting a chain saw to your face i cant explain how bad they are.I usually buy the BIC brand which are very good and ten in a pack is excellent.I purchased the other brand as there was 12 in a pack big big mistake i am going back to BIC and staying with them far superior blades”

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Posted 4 years ago

“I had a very frustrating time with Pound Store online. I ordered and received my delivery, so far so good. Except, I ordered one item that was order 1 receive 3. That was the only reason I didn't order more, because the website said I would receive 3. Long story short I did not receive 3. When I phoned to ask for the rest of my order I was told they could not send it to me. The only way I would receive more would be to make another order at £30 minimum. Pretty shocking really. They didn't send me my full order and are refusing to do so.”

Helpful Report

Posted 4 years ago

“Ordered some items online. Then realised it was a mistake so emailed to ask them to cancel. Was told it’s been packed for shipping so they will arrange a return. 2/3 weeks of email with them taking days to reply I gave up and rang. Spoke to someone on the phone who emailed me a return slip. Parcel was collected a week later and I havnt heard anything since with no refund so now I’m currently £90 down with nothing to show for it. I’ve tried emailing, ringing, messaging on Facebook with no avail.”

Helpful Report

Posted 4 years ago

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Posted 4 years ago

“January I Bought 6 bottles of dog shampoo and 6 bottles of dog conditioner they sent the wrong items sent them back via Hermes waited 2 weeks for my items to be sent as was instructed I emailed them and was told that they had sold out they offered refund very disappointed with this service shall think trice about buying from them again”

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Posted 4 years ago

“Very good, fast delivery ,well packaged & informative ,happy with my order. Great products at great prices”

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Posted 4 years ago

“Very good, fast delivery ,well packaged & informative ,happy with my order. Great products at a great price”

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Posted 4 years ago

“Very good, fast delivery ,well packaged & informative ,happy with my order. Great Great products at great prices”

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Posted 4 years ago

“Avoid they are useless nothing arrives”

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Posted 5 years ago

“Didn't receive my products. Had to organise a refund through paypal”

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Posted 5 years ago

“Still waiting on a order. No tracking info, dont reply to emails and i have just went to paypal to request a refund. I do not recommend using this company.”

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Posted 5 years ago

“I am still waiting for my order I bought 17/6 and have not had any reply’s to emails, what a disappointment and let down”

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Posted 5 years ago

“I was sent the wrong items. I ordered 3 orange mini wheelie bins & was sent 3 green, 3 yellow, 3 blue and 3 purple. 12 in total and none of them was what I ordered. The packing was also terrible, barely enough tape to keep the box closed and expensive postage too. From other reviews I have read here I can't be bothered to try and contact them and go through the hassle of returning the items and fixing their mistake.”

Helpful Report

Posted 5 years ago

“Missing 4 items from my order and 1 incorrect item. Promised next day delivery. Never arrived. Tried to call mutiple times - do not answer the phone, no response to emails or social media. Company should be shut down. I have had to resort to disputing with Paypal due to the terrible service. Would not recommend to anyone. DO NOT USE THIS COMPANY, they take your money and don't send the items.”

Helpful Report

Posted 5 years ago

Online Pound Store is rated 3.9 based on 551 reviews