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Online Pound Store Reviews

3.9 Rating 551 Reviews

71 %

of reviewers recommend Online Pound Store

Company Reviews

3.9

Based on 551 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 58%
Customer Service
Communication Channels	Email, Telephone

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Phone:

01618326013

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Online Pound Store 1 star review on 23rd November 2022

Online Pound Store 1 star review on 23rd November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The package and delivery- not so great, but what was an awful discovery - they sell cosmetics which had expired in 2005!!! Some of the bottles and packages- so dirty and/or the products all leaked out, so inside there's barely something left. Is this even legal?!”

Online Pound Store 1 star review on 23rd November 2022

Online Pound Store 1 star review on 23rd November 2022

Posted 1 year ago

“Had a query as i didn’t receive my confirmation email for my order,so emailed customer service,the customer service was absolutely terrible!! No apology from them it’s disgusting.I shall not be buying anything else from here ever again.Avoid!!”

Posted 1 year ago

“Purchased two items from here and incorrect items sent emailed and received no reply pretty dismal customer service ,I won’t be returning”

Posted 2 years ago

“I had a very frustrating time with Pound Store online. I ordered and received my delivery, so far so good. Except, I ordered one item that was order 1 receive 3. That was the only reason I didn't order more, because the website said I would receive 3. Long story short I did not receive 3. When I phoned to ask for the rest of my order I was told they could not send it to me. The only way I would receive more would be to make another order at £30 minimum. Pretty shocking really. They didn't send me my full order and are refusing to do so.”

Posted 3 years ago

“Ordered some items online. Then realised it was a mistake so emailed to ask them to cancel. Was told it’s been packed for shipping so they will arrange a return. 2/3 weeks of email with them taking days to reply I gave up and rang. Spoke to someone on the phone who emailed me a return slip. Parcel was collected a week later and I havnt heard anything since with no refund so now I’m currently £90 down with nothing to show for it. I’ve tried emailing, ringing, messaging on Facebook with no avail.”

Posted 4 years ago

“Ordered some items online. Then realised it was a mistake so emailed to ask them to cancel. Was told it’s been packed for shipping so they will arrange a return. 2/3 weeks of email with them taking days to reply I gave up and rang. Spoke to someone on the phone who emailed me a return slip. Parcel was collected a week later and I havnt heard anything since with no refund so now I’m currently £90 down with nothing to show for it. I’ve tried emailing, ringing, messaging on Facebook with no avail.”

Posted 4 years ago

“January I Bought 6 bottles of dog shampoo and 6 bottles of dog conditioner they sent the wrong items sent them back via Hermes waited 2 weeks for my items to be sent as was instructed I emailed them and was told that they had sold out they offered refund very disappointed with this service shall think trice about buying from them again”

Posted 4 years ago

“Avoid they are useless nothing arrives”

Posted 4 years ago

“Didn't receive my products. Had to organise a refund through paypal”

Posted 4 years ago

“Still waiting on a order. No tracking info, dont reply to emails and i have just went to paypal to request a refund. I do not recommend using this company.”

Posted 4 years ago

“I am still waiting for my order I bought 17/6 and have not had any reply’s to emails, what a disappointment and let down”

Posted 4 years ago

“I was sent the wrong items. I ordered 3 orange mini wheelie bins & was sent 3 green, 3 yellow, 3 blue and 3 purple. 12 in total and none of them was what I ordered. The packing was also terrible, barely enough tape to keep the box closed and expensive postage too. From other reviews I have read here I can't be bothered to try and contact them and go through the hassle of returning the items and fixing their mistake.”

Posted 4 years ago

“Missing 4 items from my order and 1 incorrect item. Promised next day delivery. Never arrived. Tried to call mutiple times - do not answer the phone, no response to emails or social media. Company should be shut down. I have had to resort to disputing with Paypal due to the terrible service. Would not recommend to anyone. DO NOT USE THIS COMPANY, they take your money and don't send the items.”

Posted 5 years ago

“Ignore emails. Not customer friendly. Don't cheaking orders before shipment. This site should be ( SHUT DOWN.!! ) AVOID AVOID AVOID AVOID. !!”

Posted 5 years ago

“Strictly avoid ... no customer care and no response to your emails if you have problem... .should be banned by financial conduct authority.”

Posted 5 years ago

“Really disgusted with this site!! How can you take peoples hard earned money please stay away from this site they are scammers!!!”

Posted 5 years ago

“Placed an order on December 26 several item never came after emailing and phoning the missing items haven't arrived and I've had no offer of money back!! Avoid at all costs”

Posted 5 years ago

“Just got off the phone with the manager of this store. I have never had the displeasure of dealing with such an unprofessional company in my life! I have spent a lot of years working in customer service and have never come across the way this gentleman felt it necessary to deal with a customer complaint. So please only use this company if you are willing to receive twice as much as you have ordered, pay twice as much as you were expecting and then be told that you will have to wait around for a whole day for them to collect something that they’ve made a mistake on. Oh and to top it off “we have been going for 4 years and our system has never failed!” So as the customer it must be my fault that they’ve duplicated the order, whilst helping themselves to more money out of my account. So indeed as you said to me Mr Manager, not your fault but have a “lovely Christmas!””

Posted 5 years ago

“Abysmal site. Ordered Ashleigh and Burwood Gold, Frankincense & Myrrh Lamp Fragrance 500ml. Sent Christmas Spice Fragrance. Emailed twice. No response. AVOID AT ALL COSTS.”

Posted 5 years ago

“Terrible company. I would not order anything else from here. I placed an order for shampoo worth over £30.00 in May 2018. I never received the order and have had no communication at all with them despite phoning and emailing. I have now opened a paypal dispute to hopefully get a full refund.”

Posted 5 years ago

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Online Pound Store is rated 3.9 based on 551 reviews