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Online Pound Store Reviews

3.9 Rating 551 Reviews

71 %

of reviewers recommend Online Pound Store

Company Reviews

3.9

Based on 551 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 58%
Customer Service
Communication Channels	Email, Telephone

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01618326013

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Online Pound Store 1 star review on 23rd November 2022

Online Pound Store 1 star review on 23rd November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered mystery boxes...it was obviously clearance stock which i was annoyed with at the price of £25 each you expect some decent things and also was absoluty horrific to open as my hands went black from dust...it was disgusting, luckily i opened them with out the kids present, they were layered in dust as if they were boxed up in the storeroom for years. Really dissapointed”

Posted 6 years ago

“Dreadful experience. Ordered and paid for goods on 16/11/17 and order was confirmed. 6 days later, having had no updates, I contacted online pound store, by email and was told that they would get in touch with the courier to find out the reason for the delay. Then 8 days after ordering, I received an email from online pound store saying that the courier Hermes, had lost my order and they "will have to send a new one out". I'm not holding my breath! I'm going to give it another couple of days then escalate a PayPal dispute if I still haven't received. First and last time I will shop with them!”

Posted 6 years ago

“It was not good the stuff was very rust and damp”

Posted 6 years ago

“I still have not got my order Ref 78701 I made the order on the 16/11”

Posted 6 years ago

“Wrong items sent ordered paw patrol and got minions then wrong crisp not ordering again”

Posted 6 years ago

“Never received the item and did not receive any reply to my complains. The tracking number received does not exist. Avoid.”

Posted 6 years ago

“One item missed in my order, contacted customers service, but nobody respond. I'll never order from them again !!! Good prices on items, but stealing your money, cheating by packaging and no one is responsible for it. Hope this online shop will be closed soon!!!!!!!”

Posted 6 years ago

“I bought a mystery box the boy one Some of the toys were broken there were some girls toys in there every think was filthy so my son was not very happy about it as he bought it out of his birthday money so won’t be buying again from you”

Posted 6 years ago

“2 items missing from order. One wrong torch sent--one shower jel leaked over pack of Rolos and pack of Liquorice which were thrown away. Was asked to provide a photo of jel and torch--have taken photos with my mobile phone but as a 75 year old am not very well up on how to send photo via email. Every attempt has failed. Am waiting for my grandson to come this week and show me how to do it. Altogether am out of pocket by £7 if you count the £1 voucher for an item you didn't have!”

Posted 6 years ago

“I have not received this order yet so cannot do a review so where is it”

Posted 6 years ago

“I am still yet to hear back after 2 emails about the items missing from my order! Would not recommend I am out of pocket and very disappointed”

Posted 6 years ago

“Four items were missing from my order and one is damaged so badly its useless. I have contacted online poundstore twice and haven’t had a reply in four days. My order came in a battered box for contact lenses that was held together by sellotape and had no paperwork in at all. Awful customer service! Still no idea what’s going on with my missing items.”

Posted 6 years ago

“The worst. I have one order of October 16th and still not came to my house!! The delivery company said me that the adress is wrong, so I call the Onlinepound and they said me that the next day I'll have my parcel. But I'm not have them still. I send an email but the company don't answers..... I need my 40£!!!! Because I think that they never send to me the parcel....”

Posted 6 years ago

“When my order arrived there were 3 missing items, I contacted OPS and were told the items were out of stock despite them STILL showing as in stock online in today! They were either not competent enough or too lazy to resend the items I had ordered, despite me proving they are available and advised they would just refund for the missing items. I have still not received a refund, I find their actions extremely prejudicial and illegal and have complained to the office of fair trading regarding how they conduct their business. Safe yourself their ludicrously expensive shipping and just go to poundworld or poundland.”

Posted 6 years ago

“A lot of the items I brought were obviously from multipacks but I was only sold one. When I received the parcel it was missing 3 items. I have let them know but I'm still awaiting action from them”

Posted 6 years ago

“Sent the wrong product, written 2 emails but still haven't had a response”

Posted 6 years ago

“goods ordered did not arrive”

Posted 6 years ago

“Waited for almost a week for a delivery that was supposed to be within 48 hours. No notification service to let me know that certain items were unavailable.”

Posted 6 years ago

“the box arrived in a battered dirty state. The contents were dirty and poor quality and there was a used filthy hand brush in the parcel. I need to return the goods. Very very disappointing.”

Posted 6 years ago

“after 2 weeks items were not received, it took afurther 3 days and paypal to finally get a refund. customer service was poor , emails went unanswered. tracking information was incorrect and kept changing. no apologies received.”

Posted 6 years ago

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Online Pound Store is rated 3.9 based on 551 reviews