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Only Home Reviews

4.4 Rating 846 Reviews

85 %

of reviewers recommend Only Home

Company Reviews

Product Reviews

4.4

Based on 846 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3880 5645

Email:

support@onlyhome.co.uk

Location:

Guardian House, 7 North Bar Street, Banbury
OX16 0TB

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Only Home 5 star review on 6th March 2021

Only Home 5 star review on 13th December 2020

Only Home 5 star review on 15th November 2020

Catherine McAlle

Only Home 5 star review on 15th November 2020

Catherine McAlle

Only Home 5 star review on 1st November 2020

Only Home 5 star review on 3rd October 2020

Rebecca A J Wilson

Only Home 5 star review on 3rd October 2020

Rebecca A J Wilson

36

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay clear of this company, they only received 1 star because you have to, to be able to make a comment. Ordered an Egg chair, thats the simple bit and as ever they take your money in 5 seconds. we was advised on 2 later occasions that the order was delayed and that if we wanted they would give us a refund. After the 3rd time of delays we asked for a refund as we had now purchased another chair and was advised that they would and would take 14 days. 3 days later, the chair arrived and we declined to receive, due to now having a chair and advising we didn't want this one and a refund was being processed. we are still awaiting the refund 3 months after it was agreed to be refunded, we have been called liars as they state we took delivery of the chair, they provided a photo of a completely different house. and after many emails (as you can't call them) we still do not have the refund or the chair. use them at your peril, absolute disgrace.”

Posted 2 years ago

“Do not buy from this company! I placed an order on 16/5/21 but did not receive it. After chasing several times I was advised that it was now not available & I would be refunded. Now over 6 weeks later I have still not received a refund. You can’t speak to anyone on the phone & can only email complaints - I have now messaged them 7 times about this!!”

Posted 2 years ago

“Bought some kitchen chairs called:- The Inventors Teal DSB Eiffel Bar Stool with Wooden Legs from this company. Terrible quality all have broken within 18 months. Having made contact we received a very poor response with no accountability for the products they sell. Buyer be warned!!!”

Posted 2 years ago

“I placed an order for a wicker dog bed on the 1st of June 2021 and was advised it would be dispatched within 3 to 5 days. It is now the 21st of June and I have still not received the item, nor have any updates/notifications...not even an apology! This really is appalling service!”

Posted 2 years ago

“Echoing the customer comment below: a HORRENDOUS service. Unless you're happy to pay for, and arrange returns yourself, avoid at all costs. It's cost me over £30 to return items which weren't even fit for purpose. And I had to organise the whole courier service myself. Even the couriers were in disbelief. It's not even a service - it's an outrage.”

Posted 3 years ago

“When we ordered the mirrors in January we were not expecting it to take 4months. Customer service constantly blaming suppliers. Having checked out other reviews on Trustpilot this is a common excuse/ recurring theme. Hoping a refund is going to be sorted a lot quicker. Not cheap products at all. Horrendous service.”

Posted 3 years ago

“I ordered a Yearn overmantle 315 mirror in January and received confirmation from Only Home that the mirror would be dispatched in 8 weeks. i.e., by 22nd March. I have since the 22nd sent at least 5 emails to customer service requesting an estimated date of delivery - the mirror cost £377 and I believe I am within my rights to cancel the order and/or buy elsewhere. Only Home have not only been unable to confirm an estimated date from their seller (this is despite escalation to a customer service manager), they have not had the courtesy to keep me updated despite several requests. I will not be buying from here again.”

Posted 3 years ago

“Do not shop here have been waiting for a delivery for eight weeks now there full of lies and excuses and now I have asked for a refund they are not responding back to me avoid not waste ur time or money”

Posted 3 years ago

“I ordered one child's chair nearly eight weeks ago and still no delivery. I called to chase after one month and was reassured the container was arriving the following day and promised that someone would call the next day to confirm with me. Still nothing! No communication whatsoever... Really bad service”

Posted 3 years ago

“AVOID AVOID AVOID”

Posted 3 years ago

“ABSOLUTELY APPALLING EXPERIENCE! Ordered a chair for over £200 which clearly stated "allow 10-14 days for delivery". It's now been a month and I have had NO DISPATCH CONFIRMATION EMAIL, NO TRACKING NUMBER and NO ITEM! Customer support full of excuses. Never again. The website does not make you clear you are ordering from a third-party and "OnlyHome" are just a broker in the middle. Appalling. Incredibly unprofessional. I will be contacting my credit card issuer to get this refunded. YOU HAVE BEEN WARNED!”

Posted 3 years ago

“Appalling. Still waiting for the agreed 40% discount on my purchase, due to it arriving damaged. Told it would take 7days, it's been 14.”

Posted 3 years ago

“Cancelled my delivery without telling me and they didn’t have a contact number.”

Posted 3 years ago

Hi Aba, I am unsure what has happened here as your order was dispatched on the 9th March and I can see from the tracking we provided to you that it was delivered and signed for on the 10th. Can you check this was not signed for by someone else at your property and, if you still are missing the item please contact our support team by replying to the order confirmation email sent to you when you purchased your item.

Posted 3 years ago

“Delivery said 10-14 days; it's now over that and still no sign of any dispatch. Company uses COVID-19 as excuse and won't help me or provide any estimate of dispatch date. APPALLING”

Posted 3 years ago

I can only apologise about your experience shopping with us. We have been working with a seller who has had some major issues in the current climate but we have been working with them to get things moving as quickly as they are able to. We have tried to keep our customers updated as we find out more and will ensure your order is dispatched as soon as is possible.

Posted 3 years ago

“Very disappointed as we have not recieved our chairs which we ordered on 17th February. Still waiting!!!”

Posted 3 years ago

“I placed an order on 15/01/21 and have not received the mirror! I have had no correspondence since placing my order. Due to this poor customer service I would not recommend using this site I am extremely disappointed.”

Posted 3 years ago

“I am still waiting for my order and nobody has bothered to contact me about . I am so upset it was suppose to arrive on the 22nd December.”

Posted 3 years ago

Hi, I can see that your order was actually expected to ship on or around the 26th December as per the order confirmation we emailed you when you placed the order. But due to the Christmas holidays and the fact the seller's warehouse is closed there is a slight delay. However, we expect this to ship shortly and will send on the tracking information once it leaves us. Please accept our apologies for the delay.

Posted 3 years ago

“Haven’t had my parcel yet”

Posted 3 years ago

Hi Victoria, I can see from the tracking we emailed over to you on the 22nd that delivery was attempted but was unsuccessful. They should have left a calling card but if they didn't, please go on to the tracking link and you can rearrange delivery there.

Posted 3 years ago

“Voucher was not sent as requested Should have arrived as Christmas present”

Posted 3 years ago

Hi Paul, please accept our apologies on this. Due to a technical issue with the website this was stuck in our mailbox but I understand this has now been resolved and the present is available. Once again, I can only apologise about this.

Posted 3 years ago

“Very efficient and reliable. They keep you informed every step of the way. I am very pleased with my purchase!”

Posted 3 years ago

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Only Home is rated 4.4 based on 846 reviews