Only Home Reviews

Name: Only Home
Rating: 4.39

4.4 Rating 846 Reviews

85 %

of reviewers recommend Only Home

4.4

Based on 846 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3880 5645

Email:

support@onlyhome.co.uk

Location:

Guardian House, 7 North Bar Street, Banbury
OX16 0TB

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Only Home 5 star review on 6th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a complaint I have emailed because you cannot phone anyone and still no one has got back to me”

Helpful Report

Posted 3 years ago

H Julie, our support team have tried to contact you on multiple occasions about your order but have not had any response. The contact number provided does not connect and I am assuming you are also not receiving our emails. Our phone number as shown on the website is 020 3880 5645 and our email address is support@onlyhome.co.uk so please give us a call/email when you have some time so we can resolve the issues for you.

Posted 3 years ago

“When if ever I receive my 4 dog beds I ordered over 3 weeks ago , I’ll let you know!!!!!!”

Helpful Report

Posted 3 years ago

Hi Julie, I have taken a look at the tracking reference provided by email to you on 24/11 and this shows the items were delivered on the 25/11. Is it possible they have been left with a neighbour? If you are still having issues, please do contact us via email by replying to your order confirmation email and the support team will look into it for you.

Posted 3 years ago

“I have still not received my item. It is over £100 so not impressed.”

Helpful Report

Posted 3 years ago

Hi Emma, we have been trying to contact you for a few days now as the mobile number you provided isn't complete, so the courier is unable to contact you to arrange the delivery. Please see the email we sent to you on the 19th and come back to us with confirmation of your mobile number as we can get this resolved for you then.

Posted 3 years ago

“Leg broken not happy at all”

Helpful Report

Posted 3 years ago

Hi Sheshanah, I can see that the team have been in touch with you to resolve this. We didn't know about the issue until you left this review but the replacement table is on it's way out to you now. Apologies for this, we have asked the seller to review the item as well to ensure this does not happen again.

Posted 3 years ago

“Wrong colour legs supplied”

Helpful Report

Posted 3 years ago

Hi Richard, I apologise about the issue you had with your order. I can see that you only contacted our customer support team at the same time as leaving this review and the issue had been resolved within the hour with the correct legs set up to come out to you and a collection for the incorrect ones organised. I hope this has resolved the problem. Apologies again for any inconvenience caused.

Posted 3 years ago

“Completey and utterly disgusted with the delivery time and communication. Very poor customer service.”

Helpful Report

Posted 3 years ago

“First chair out of order of 2 arrived damaged, second chair arrived 2 weeks later, Im still waiting on replacement to the damaged chair almost a month down line from original transaction. Holly in CS been good at responding however think your supplier has let you down badly which not my issue and reason I will not transact with you again or recommend you.”

Helpful Report

Posted 3 years ago

Hi Scott, please accept our apologies with the issues you have had with your order. As you mention, the supplier did indeed have some issues with the delivery of your chair, which are clearly unsatisfactory and we have taken this up with them directly. I really hope you will continue to think of us when it comes to your furniture needs and would love the chance to provide you with the excellent service our customers do normally receive.

Posted 3 years ago

“Colour ordered not available after order accepted then when parasol based arrived after first use on both of them the outer rim cane iff.. they contacted the supplier who sent instructions to fix them myself by hearing the rubber and putting it back on! So no not recommended.”

Helpful Report

Posted 3 years ago

“Beware....... the 14-day return window, - and there's no flexibility. So many retailers have a 28-day return window, and even those are extending deadlines , in the current circumstances, but not this one. So we overlooked this - yes, our mistake, but I don't feel this is real customer service. The thing is, it won't make me want to buy again or recommend. Is that what business wants?”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Our Returns policy is clearly shown on our website which states that you must contact us within 14 days from the delivery date to request a return. I can see that your order was delivered to you 33 days ago which is unfortunately considerably outside the returns window. I am sorry that we have not been able to assist with your return on this occasion.

Posted 3 years ago

“Horrendous. I ordered a rug for over £100 2 weeks ago. Was sent a rug that’s clearly not the rug I ordered. Contacted customer support and sent off images of the rug I received etc. 5 days ago and have heard nothing back. Extremely disappointed.”

Helpful Report

Posted 3 years ago

Good morning, I am sorry to hear you are not happy with the service provided. We were notified of the issue 27.05.20 and I am pleased to see our customer support team is currently dealing with this and have also sent a further email to update you on this. Kind regards, Only Home

Posted 3 years ago

“we”

Helpful Report

Posted 3 years ago

Good morning, I am sorry to hear you have not been happy with the service provided. Looking into the order, I can see that this has arrived with you, however our support team have not been contacted to notify them of any issues with your order. I can confirm the support team have contacted you directly, if you can please reply to the email we will be more than happy to resolve any issue you may have had with your order. Kind regards, OnlyHome

Posted 3 years ago

“When I bought some side tables from onlyhome the website said that new customers would get a 5% discount, however in other places it said only a £5 discount. I bought under the assumption I was getting 5% and later emailed to ask about this. However, I never received a reply. I feel that this is false advertising.”

Helpful Report

Posted 3 years ago

Good morning Thank you for your feedback, we are sorry to hear this. I can see that the team have emailed you directly this morning to resolve this and we apologise for any inconvenience caused. Best wishes OnlyHome.co.uk

Posted 3 years ago

“Whilst this carpet is lovely to look at, it releases enormous amount of fibres. I now spend at least 15 mins everyday trying to clean it. I cannot quite believe just how much it sheds. Here's a pic to illustrate just how much it sheds.”

Helpful Report

Posted 4 years ago

Hi Nisha Thanks for getting in touch. We are so sorry to hear this - I can see that you have been in touch with our Customer Support team who will come back to you separately to see what we can do to resolve this issue. Best wishes OnlyHome.co.uk

Posted 3 years ago

“Not interested with my complaint couldn’t wait to get rid of me very rude supervisor sadly I didn’t take her name will not be buying anything ever again”

Helpful Report

Posted 4 years ago

We are sorry to hear that you were not happy with the products you ordered. As explained, they are handmade and some dimensions can vary by a little, as was the case with your Fire Pit Lid. I can see that we have provided you with a free waterproof cover (worth £80) as a solution to the issue so we are very sorry to hear that this did not resolve your concerns.

Posted 4 years ago

“I ordered a month ago and still haven’t received the item - despite being asked to rate my experience”

Helpful Report

Posted 4 years ago

Good morning Lousia, Thank you for contacting us and bringing this to our attention and I am sorry to hear you are unhappy with our service, as customer experience is very important to us. I see this review was posted on 10/04/2020, prior to contacting us directly and therefore, unfortunately we were unaware of an issue with your order. Unfortunately with the double Bank holiday our offices were closed over the weekend. However I am please to confirm our support team have already responded to you directly to help resolve this for you. Kind regards, Only Home Customer Support Team

Posted 4 years ago

“I have had a terrible experience with this retailer and would recommend avoiding! I ordered some chairs based on the image displayed on the site. Completely different coloured chairs arrived. I advised customer service who told me that images do differ from the products on screen so this was not something they were responsible for. They advised my only option for these now useless chairs, was to pay to return. I had to pay £20 to book their courier and requested a date when I could be at home to hand over. They booked the incorrect date a few times so courier notifications were quite erratic. They eventually corrected this but when the courier arrived, he said he hadn’t been provided with any labels or returns info from OH which I found quite unprofessional. The item was sent back nonetheless and I continue to wait for a refund. At last check, I was told it would need to be 7 days from them receiving the item back at their warehouse, however due to the numerous incorrect deliveries scheduled, they never did provide tracking for the actual collection so I’ve no idea when they received it. But it was *their* courier so I would have thought it would be a little slicker than it has been. I have currently been waiting 10+ days for a refund. It’s such a shame as it was my first time shopping, the products look great but if you can’t trust what you will receive or the returns process; it’s not a safe place to shop. Please save yourself the admin nightmare and added expense to return the wrong items by not shopping here.”

Helpful Report

Posted 4 years ago

Good morning, We are sorry to hear you have had a negative experience with us and we would like to help resolve any outstanding queries you may have. I am pleased to confirm I can see that our support team are already in direct contact with you in relation to your order and have provided further information on this, along with the confirmation of your full refund. If you do have any further questions about any of our products or services, please do not hesitate to contact us via: support@onlyhome.co.uk or speak with our team members on: 0203 880 5645. Kind regards, Only Home Customer Success Team

Posted 4 years ago

“Ordered, long wait, had to chase up, standard answer received, then received a few days later. Clearly mis-laid order. Won't be using again.”

Helpful Report

Posted 4 years ago

Thank you for your feedback below. We are sorry to hear that you didn't have a good experience with your order. Your order was received over the Christmas period when the seller was closed which is why there was unexpected delay in the item being shipped to you. We hope that you are pleased with the items you ordered and if our team can do anything else to help do let us know. Best wishes OnlyHome.co.uk

Posted 4 years ago

“Never received the item!”

Helpful Report

Posted 4 years ago

“So disappointing. They don’t despatch quickly, they take days to even confirm the item (that you have bought and paid for) is in stock, and then when it isn’t they take ages again. The customer services consists of one empathy-bereft person, and I have real concerns that if my chairs don’t stand the test of time I will get, again, no real level of attention or service. I bought the items for a specific event at home, and it was weeks before resolved. Avoid.”

Helpful Report

Posted 4 years ago

“Ordered leather chair, have continued to email as not arrived, continually told it's on it's way and will arrive before a certain day have now been waiting 4 wks”

Helpful Report

Posted 4 years ago

Only Home is rated 4.4 based on 846 reviews