Opodo Reviews

“ I wish I have option not to give any star.Worst customer service. Due to current war in gulf, we have had our flights cancelled when we approached Opodo to cancel our accommodation they were adamant to do cancel it as we choose non-refundable option "despite the hotel requested that if the party booked on our behalf requests refund they will be happy to make a decision but Opodo never approached" and worst part is the time they take to even respond to a online request almost 3 weeks at times ”

“ I booked a ticket for €118 with Opodo. After a few weeks, I discovered a hidden charge of €99.99 for a ‘Prime’ subscription, which I never agreed to. There was no clear option or consent at booking. I contacted their support for 20 minutes, and they only offered a partial refund. This feels like a hidden scam. Please beware when using Opodo to avoid such surprise charges! ”

“ I requested immediate cancellation of the Prime membership and a full refund. ”

“ The most concerning issue is how refunds are handled. ”

“ He said cancelling my premium was not possible but he could refund half if the company kept me on the books. ”

“ What a joke, I had a voucher to use from Go Compare and thought I would sign up to free trial of Prime and get a great deal,,, WRONG !!!!!! I did not know E dreams was part of Opodo, next day £99 comes out of my account, I call to cancel this and they say, you can get the difference back to the price of the normal flight which was £43 refund. ”

“ They addressed my complaint promptly and professionally. Receiving a full refund last week was a great relief. Their accountability and commitment to customer satisfaction were evident throughout the entire process. ”

“ This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. ”

“ It is now more than one month from the cancellation date, and the airline has told me that they have processed the refund, but Opode has not yet refunded me. ”

“ Beware of this company and it's subscription renewal!! They run a lot of one year free subscription through various well known companies, then out of the blue without any prior renewal notice they take your money and will not refund you!! Trying to get through to someone in customer services is a nightmare. ”