Oponeo Reviews

1.6 Rating 107 Reviews

15 %

of reviewers recommend Oponeo

Company Reviews

Questions

Metrics

1.6

Based on 107 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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How quickly does Oponeo resolve customer queries?

Helpful Report

(5 days ago)

Greater than 33% of reviewers feedback is Oponeo takes over a week to resolve customer queries.

Helpful Report

(5 days ago)

50.00%

Industry Average

“ WORST costumer service I’ve ever received in my life buying two simple tyres with the specific details, the delivery was a week delay and one of the tyres were wrong size, I’ve been asking them to send the delivery company to take the tyre and swap for the correct one or make the refund and still waiting, no information provided yet… the workers of the company lies and don’t provide correct information to the costumer, and when they make mistakes don’t take care to give a solution to the problem order number 113221632 I am sorry but I do not recommend this company at all is a waste of time, money and health and if they don’t move ASAP the respective authorities will act by law. ”

- Anonymous

“ Tyres took 3weeks to arrive and almost daily emails and calls to Oponeo customer service which were as helpful as a chocolate fire guard, could even tell me why these hadnt arrived nor could they tell me courier name or if they were being held up with the courier. ”

- William Bell

“ Poor customer service attitude; very arrogant and dismissive. ”

- Anonymous

Oponeo Reviews

Customer Service - Average