Optimax Reviews

Name: Optimax
Rating: 1.76

1.8 Rating 34 Reviews

15 %

of reviewers recommend Optimax

1.8

Based on 34 reviews


Customer Service
Communication Channels	Telephone, Email

About Optimax:

Optimax is a UK laser eye treatment specialist. Founded in 1991 we have performed over 350,000 treatments and currently have 27 clinics nationwide.
We have recorded over 600,000 aftercare results on our centralised database and we offer approximately 800 treatment appointments each week. Our popularity and success enables us to bring affordable eye correction treatments to more locations across the UK than ever before

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Phone:

0800 093 1110

Email:

enquiry@optimax.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The constant headaches, Halos, blurred vision is one thing. The total disregard to my situation and lack of empathy is another. DO NOT PUT YOUR VISION OR YOUR LIFE IN THESE BUTCHERS HANDS”

Helpful Report

Posted 3 years ago

“My life has been wrecked by surgery at Optimax. I suffer pain and poor vision and can no longer do any of the things I used to enjoy. I don't go out, don't see friends and family, and life is completely miserable. With any luck I'll get knocked down by a bus. I am not exaggerating. Optimax have misled me and lied to me. They do not care at all about patients. They are only out to get your money and will do all they can to get it, regardless of the dangers they subject you to. I could have said more but I thought I would keep brief, what is an honest, fair appraisal. If I could have given them no stars or better still, minus stars, I would have.”

Helpful Report

Posted 3 years ago

“Optimax have ruined my life. Years on, my vision is the worst it has ever been and I am still in pain. Optimax lie, withhold information about the dangers and pay their staff commissions. The surgeons who carry out the procedures should not be trusted. The fact that they act in contravention of guidelines laid down by the Royal College of Ophthalmologists should tell you enough. Optimax are not alone though. The industry is unregulated and that is a serious problem.”

Helpful Report

Posted 3 years ago

“Very disappointed and upset, I booked a consultation with the optometrists about 2 month ago to have laser eye surgery done, it was going so great. I was told that I use suitable for the laser eye surgery, they booked all my appointments with the surgeon and the surgery, they said I need to pay £60 non-refundable fee so that I would be seen by the surgeon before any surgery happens as he will have the last say. Was so excited to meet the surgeon on the day I went to Optimax Finchley to meet the surgeon, Once I went to the room to meet the surgeon not even 5min went past and the surgeon said i am not suitable for laser eye surgery as my prescription is high and I got high astigmatism, and said I don’t know why the optometrists has taken this further as he should of picked this up straightway he should of not had booked you in for a surgeon appointment. Called customer service once I was back and explained them what happen they go we can’t do anything as you was told it’s a non-refundable when have consolation with the surgeon. They didn’t even listen what surgeon said to me. So from start the optometrist knew I wasn’t suitable for it but he still sent me so they can take that £60 of me very poor robbing people like this. It was a mistake on their side if that was the case then I would not have paid £60 to them and lose out my money!!”

Helpful Report

Posted 3 years ago

“I hate myself for having this surgery every day. I was under-corrected and left with astigmatism in one eye, plus floaters, halos, starbursts and dry eye, even 12 years on. Why did I think glasses and contacts were so bad?!”

Helpful Report

Posted 4 years ago

“Using Optimax lens replacement was the worst decision I have ever made. In my life.Their risk-management is abysmal and their competence is virtually nil. Six years after my procedure I have had to have my left eye removed and my right retina has detached. Their aftercare is a joke. Unfortunately I cannot give them zero stars”

Helpful Report

Posted 4 years ago

“Cancelled my appointment on the day despite taking week leave from work for the surgery. They gave me different dates, reorganised it, cancelled AGAIN!! I have been given another date for the laser, but have just received an email saying its been cancelled again!!! Very poor service. Unreliable. Dont do it through optimax, waste you time as I had to go for 3 consultation sessions.”

Helpful Report

Posted 4 years ago

“I would strongly not recommend optimax Glasgow. After care is not great. Happy to take your money up front then extra charges for drops that were recommended. Happy for you to not go back for any follow up appointments.”

Helpful Report

Posted 4 years ago

“I was put off by hard sells. They rang me only seconds after entering my details on the computer. Then came the emails. More calls & info in the post. I didn't have chance to read the info!”

Helpful Report

Posted 5 years ago

“The lasik surgery went wrong and I have been left with map-dot-fingerprint corneal epithelial dystrophy,meibomiam gland dysfunction and dry cornea.”

Helpful Report

Posted 5 years ago

“It was the best thing I ever did UNTIL 8 years later and my vision is worse than it was before! So much for it being for life! Yes I understood my reading vision would deteriorate but I was told my distance would last. Yet after 6 years I knew they had deteriorated. 2 more years and I need distance glasses again and for driving! Free lifetime aftercare was not the case either! They said in rare cases enhancements may be needed. So I booked to go back last week. Had to pay £50 for a consultation! Only to be told that if I had it done again it would need doing again next year! Tried selling me lens replacement instead but can’t afford those prices! Would never have bothered if I thought I would be back to wearing glasses! 😡”

Helpful Report

Posted 5 years ago

“I have paid for surgery which has gone wrong - the optometrist blamed my eyes for it but I now read that the surgeon has under corrected my cornea. I cannot have surgery on my other eye in case he does the same - in which case I won't be able to work or drive - the profile of their surgeons are not put on Optimax's website as they are on Optical Express - I really wish I had gone with them now 20/20 or your money back DO NOT GO WITH LEEDS OPTIMAX”

Helpful Report

Posted 7 years ago

“Optimax is a terrible company. I have everything to complain about them and have posted various more detailed reviews about them but they just don't get shown!”

Helpful Report

Posted 9 years ago

“Do not ever use Optimax. Our experience in the Bristol branch was shocking. Firstly they take a deposit off you saying they will refund it and they never do unless you chase them up for it. Secondly they are dishonest, about the likelihood of a successful operation and about the waiting times. I would never recommend them to anyone, rather the opposite!”

Helpful Report

Posted 9 years ago

Optimax is rated 1.8 based on 34 reviews