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Optimax Reviews

1.8 Rating 34 Reviews

15 %

of reviewers recommend Optimax

Company Reviews

1.8

Based on 34 reviews


Customer Service
Communication Channels	Telephone, Email

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About Optimax:

Optimax is a UK laser eye treatment specialist. Founded in 1991 we have performed over 350,000 treatments and currently have 27 clinics nationwide.
We have recorded over 600,000 aftercare results on our centralised database and we offer approximately 800 treatment appointments each week. Our popularity and success enables us to bring affordable eye correction treatments to more locations across the UK than ever before

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Phone:

0800 093 1110

Email:

enquiry@optimax.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Using Optimax lens replacement was the worst decision I have ever made. In my life.Their risk-management is abysmal and their competence is virtually nil. Six years after my procedure I have had to have my left eye removed and my right retina has detached. Their aftercare is a joke. Unfortunately I cannot give them zero stars”

Posted 4 years ago

“I hate myself for having this surgery every day. I was under-corrected and left with astigmatism in one eye, plus floaters, halos, starbursts and dry eye, even 12 years on. Why did I think glasses and contacts were so bad?!”

Posted 4 years ago

“Cancelled my appointment on the day despite taking week leave from work for the surgery. They gave me different dates, reorganised it, cancelled AGAIN!! I have been given another date for the laser, but have just received an email saying its been cancelled again!!! Very poor service. Unreliable. Dont do it through optimax, waste you time as I had to go for 3 consultation sessions.”

Posted 4 years ago

“Left with dry eye over two and a half years on. I regret having this surgery everyday and wish I could go back to wearing glasses. On the upside my vision is good but it's not worth it for the dry eye and all the pain of the surgery and all the risks of the surgery. If your eyes are healthy why risk surgery on them; just be content wearing glasses as surgery is irreversible and can go horribly wrong.”

Posted 5 years ago

“Surgery itself great and successful, aftercare appalling they are not interested once you've paid your cash.”

Posted 5 years ago

“I originally had Lens replacement surgery in November 2019 with the understanding and assurance from both Opthometrist and surgeon that my reading vision would be corrected - (prior to surgery I had minor reading prescription and my distance vision was unaided). I was advised that Laser Correction wasn’t possible and was recommended Lens Replacement as ‘it’ll mean you’ll never have the risk of cataracts in later life and won’t need laser top-ups at a later date like you do if you have laser surgery now’ (this was basically what was told).  Post-Surgery revealed the true extent of how ‘dangerous’ this UNREGULATED INDUSTRY actually is and how little Optimax will disclose to their patients with regards to the true extent of the side effects. Ghosting, halos, flares, dry eyes, blurry vision were the results I was left with within a few days of surgery… (Don't believe their words when they say these side-effects are very rare... they are actually very common) and on all additional monthly follow-up appointments I was regularly told ‘you’re still in recovery period, your eyes will adjust’… After 6-8 months post-surgery (despite being told initially the recovery period was 3-4 months), my sight was still awful and I was given YAG laser treatment which I was assured would get rid of my cloudy vision (which it didn’t). A couple of months later I was told by their ‘Medical Director’ that I needed laser correction and a week prior to having this laser treatment was told by the surgeon that the laser correction would not correct my issues. (Yep, sounds like the Circus was in town doesn’t it!) I would definitely NOT recommend this company to my worst enemy (well, maybe to my worst enemy yes) but if you value your sight I’d highly recommend a good pair of glasses or contact lenses. Please believe me when I say’ GLASSES ARE YOUR FRIEND’. Don’t take the risk because you could potentially lose your sight completely from these surgical procedures. I’ve gone from having minor prescription glasses (solely for reading and computer work) to now not being able to see anything with any clarity (near / mid or distance). The halos and glare are terrible especially at night and my peripheral vision has also been affected… and the dry eyes I’m left with are a complete nightmare and debilitating despite using drops regularly. Over £6500 has been paid to Optimax for the treatment I have had and I am left with worse vision - I don’t call that a reputable service nor value for money. If you're still in any doubts after reading my experiences (and indeed the many bad reviews on Reviews.io AND Trustpilot), please follow-up with a general google search of 'OERML'. If I had done this before letting Optimax touch my eyes I would have been so much more informed and unlikely to have had any surgery at all. IMPORTANT NOTE: What Optimax are not telling their customers is that on 27th November 2020 Optimax filed a 'Company Voluntary Agreement' (details of a 'CVA' can be found on the UK Government webpages 'GOV.UK' under 'Selling your business and closing down') so, reading between the lines, potential new customers should be very careful when parting with their money. Needless to say, the 1-Star rating is being generous and purely because there is a lack of negative-stars! After more than 12 months of issues which Optimax, they sent me a gagging-order explaining they would refund my payments on condition that i agreed never to disclose my Optimax experiences in any means including conversation, social media etc. Needless to say, this was rejected. People should be informed of this barbaric and unscrupulous industry - Optimax profit on the misfortune of others. ——---- I don’t expect a response from Optimax regarding this review and any response will probably be along the lines of ‘we’re sorry to hear your experiences…. please contact us to discuss further…’ which is of no benefit what-so-ever unless talking has now become a miracle cure for vision issues (which I’m pretty sure is not the case!) I hope this review is both constructive and helpful for people considering vision correction and must add that I have been as positive as i can about this company. Their customer service is terrible, they mislead potential clients and entice them with false claims and they have no sympathy with the victim when things go wrong. ABSOLUTELY SHOCKING SERVICE.”

Posted 3 years ago

“MY LASEK LIFE I had lasek in august 2019 in Milton Keynes. I am now left with a constant feeling of dread worry and anxiety. The pain and daily torment from the recurrent corneal abrasions I now suffer from is excruciating. *Migraines *Severe dry eye *Meibomian gland dysfunction The real risks were not truly discussed with me. Have they been discussed with you? DO NOT PUT YOUR LIFE IN THE HANDS OF THESE BUTCHERS. I was sold a dream! I'm now living a nightmare! To top that off I've brought my whole family along for the ride”

Posted 3 years ago

“The constant headaches, Halos, blurred vision is one thing. The total disregard to my situation and lack of empathy is another. DO NOT PUT YOUR VISION OR YOUR LIFE IN THESE BUTCHERS HANDS”

Posted 3 years ago

“My life has been wrecked by surgery at Optimax. I suffer pain and poor vision and can no longer do any of the things I used to enjoy. I don't go out, don't see friends and family, and life is completely miserable. With any luck I'll get knocked down by a bus. I am not exaggerating. Optimax have misled me and lied to me. They do not care at all about patients. They are only out to get your money and will do all they can to get it, regardless of the dangers they subject you to. I could have said more but I thought I would keep brief, what is an honest, fair appraisal. If I could have given them no stars or better still, minus stars, I would have.”

Posted 3 years ago

“Optimax have ruined my life. Years on, my vision is the worst it has ever been and I am still in pain. Optimax lie, withhold information about the dangers and pay their staff commissions. The surgeons who carry out the procedures should not be trusted. The fact that they act in contravention of guidelines laid down by the Royal College of Ophthalmologists should tell you enough. Optimax are not alone though. The industry is unregulated and that is a serious problem.”

Posted 3 years ago

“Very disappointed and upset, I booked a consultation with the optometrists about 2 month ago to have laser eye surgery done, it was going so great. I was told that I use suitable for the laser eye surgery, they booked all my appointments with the surgeon and the surgery, they said I need to pay £60 non-refundable fee so that I would be seen by the surgeon before any surgery happens as he will have the last say. Was so excited to meet the surgeon on the day I went to Optimax Finchley to meet the surgeon, Once I went to the room to meet the surgeon not even 5min went past and the surgeon said i am not suitable for laser eye surgery as my prescription is high and I got high astigmatism, and said I don’t know why the optometrists has taken this further as he should of picked this up straightway he should of not had booked you in for a surgeon appointment. Called customer service once I was back and explained them what happen they go we can’t do anything as you was told it’s a non-refundable when have consolation with the surgeon. They didn’t even listen what surgeon said to me. So from start the optometrist knew I wasn’t suitable for it but he still sent me so they can take that £60 of me very poor robbing people like this. It was a mistake on their side if that was the case then I would not have paid £60 to them and lose out my money!!”

Posted 3 years ago

“Had lens replacement surgery in both eyes. Surgery went well and although my eyesight was generally better I struggled with reading and long distance. At no time indicated satisfaction and returned for appointment after appointment where they said I had to adapt to the lenses and the prescription was too low to justify further remedial work. Well I never did get used to them so within 12 months back to wearing glasses for reading and driving. Latest problem blurred vision in both eyes requiring laser treatment to resolve. Told the treatment isn't covered under their Lifetime Aftercare guarantee but could fix the problem for £395 per eye and the earliest appointment 2 months away. Lifetime Aftercare - not really, what they tell you and what's actually covered in print is very different. It will be sorted elsewhere in 3 weeks.”

Posted 4 years ago

“I was put off by hard sells. They rang me only seconds after entering my details on the computer. Then came the emails. More calls & info in the post. I didn't have chance to read the info!”

Posted 5 years ago

“The lasik surgery went wrong and I have been left with map-dot-fingerprint corneal epithelial dystrophy,meibomiam gland dysfunction and dry cornea.”

Posted 5 years ago

“I was having one lens replaced and selected Optimax Leeds as the operation was to be done at BMI Huddersfield, which is my home town and easy to reach, at Leeds I endured all the tests and checks but due to dilating the pupil a situation arose that had me visiting A & E for observation, this was snag number 1, I was aiming to finance it on 10 months interest free, snag number 2, I have never bought anything on credit therefore was unknown for a credit score, credit refused so paid cash instead, operation due in march 2018, came the day my blood pressure was too high again, snag 3, I was sent home without having the op with instructions to see my GP to have blood pressure regulated, operation rescheduled for June, 3 months away. 6 days ago at last my operation has been completed and I have a bag full of different eye drops to administer for a set period, vision is still a bit hazy but no pain or discomfort at all from start to finish, appointment at the Leeds Optimax next day had me upping one of the eyedrops and an additional one, again associated with dilation and pressures, glad to report that the new lens is getting better all the while and surpasses what I was seeing in glasses, actually went out for a drive in the car 4 days after op with no problems at all, trying to get out of the habit of removing non-existent specs at bedtime. In the end, it was a lot of expense but the results are great, will need reading glasses once everything has settled, but from 2 feet to infinity no specs required”

Posted 5 years ago

“Make sure when you pay all that money for your laser eye surgery that you get a copy of your K readings/prescription before the surgery. Otherwise, years later you will be in my situation where they say they will provide them to you if you pay them £10 - I write "they say" because I'm still waiting for mine! So they will email you a copy of your receipt when they charge your credit card £10 (you get that straight away) BUT they won't email you the information even when you tell them your cataract operation in just 7 days away - no, they email you to say that they have sent them in the post - but apparently the charge of £10 is insufficient to cover a 1st class stamp - I say this because I was told on Wednesday they were in the post (bearing in mind my operation is next Wednesday) so Thursday nothing, Friday nothing, Saturday nothing. So I'm assuming that they weren't sent first-class if they were sent at all. So take away the cost of a second-hand stamp and I'm not sure what else you are paying for, seeing as the data is on their system in the account which they found when I provided them with my ID. And all this for information you should be given at the point of your laser eye surgery and which could have been sent by email in seconds (along with the receipt possibly?) - so I think this trading practise underhand and it shows how they are prepared to cut corners and how they find it OK to practise business in such a way, capitalising on people's unfortunate circumstances. I don't know if any of the other companies offering eye laser surgery behave in this way - I can only tell you of my own personal experience (which of course I wouldn't be doing right now if they had sent my details in a timely fashion!)”

Posted 6 years ago

“I have paid for surgery which has gone wrong - the optometrist blamed my eyes for it but I now read that the surgeon has under corrected my cornea. I cannot have surgery on my other eye in case he does the same - in which case I won't be able to work or drive - the profile of their surgeons are not put on Optimax's website as they are on Optical Express - I really wish I had gone with them now 20/20 or your money back DO NOT GO WITH LEEDS OPTIMAX”

Posted 7 years ago

“Optimax is a terrible company. I have everything to complain about them and have posted various more detailed reviews about them but they just don't get shown!”

Posted 9 years ago

“Do not ever use Optimax. Our experience in the Bristol branch was shocking. Firstly they take a deposit off you saying they will refund it and they never do unless you chase them up for it. Secondly they are dishonest, about the likelihood of a successful operation and about the waiting times. I would never recommend them to anyone, rather the opposite!”

Posted 9 years ago

Optimax is rated 1.8 based on 34 reviews