Optimax Reviews

Name: Optimax
Rating: 1.76

1.8 Rating 34 Reviews

15 %

of reviewers recommend Optimax

1.8

Based on 34 reviews


Customer Service
Communication Channels	Telephone, Email

About Optimax:

Optimax is a UK laser eye treatment specialist. Founded in 1991 we have performed over 350,000 treatments and currently have 27 clinics nationwide.
We have recorded over 600,000 aftercare results on our centralised database and we offer approximately 800 treatment appointments each week. Our popularity and success enables us to bring affordable eye correction treatments to more locations across the UK than ever before

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Phone:

0800 093 1110

Email:

enquiry@optimax.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had lens replacement surgery in both eyes. Surgery went well and although my eyesight was generally better I struggled with reading and long distance. At no time indicated satisfaction and returned for appointment after appointment where they said I had to adapt to the lenses and the prescription was too low to justify further remedial work. Well I never did get used to them so within 12 months back to wearing glasses for reading and driving. Latest problem blurred vision in both eyes requiring laser treatment to resolve. Told the treatment isn't covered under their Lifetime Aftercare guarantee but could fix the problem for £395 per eye and the earliest appointment 2 months away. Lifetime Aftercare - not really, what they tell you and what's actually covered in print is very different. It will be sorted elsewhere in 3 weeks.”

Helpful Report

Posted 4 years ago

“Left with dry eye over two and a half years on. I regret having this surgery everyday and wish I could go back to wearing glasses. On the upside my vision is good but it's not worth it for the dry eye and all the pain of the surgery and all the risks of the surgery. If your eyes are healthy why risk surgery on them; just be content wearing glasses as surgery is irreversible and can go horribly wrong.”

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Posted 5 years ago

“Make sure when you pay all that money for your laser eye surgery that you get a copy of your K readings/prescription before the surgery. Otherwise, years later you will be in my situation where they say they will provide them to you if you pay them £10 - I write "they say" because I'm still waiting for mine! So they will email you a copy of your receipt when they charge your credit card £10 (you get that straight away) BUT they won't email you the information even when you tell them your cataract operation in just 7 days away - no, they email you to say that they have sent them in the post - but apparently the charge of £10 is insufficient to cover a 1st class stamp - I say this because I was told on Wednesday they were in the post (bearing in mind my operation is next Wednesday) so Thursday nothing, Friday nothing, Saturday nothing. So I'm assuming that they weren't sent first-class if they were sent at all. So take away the cost of a second-hand stamp and I'm not sure what else you are paying for, seeing as the data is on their system in the account which they found when I provided them with my ID. And all this for information you should be given at the point of your laser eye surgery and which could have been sent by email in seconds (along with the receipt possibly?) - so I think this trading practise underhand and it shows how they are prepared to cut corners and how they find it OK to practise business in such a way, capitalising on people's unfortunate circumstances. I don't know if any of the other companies offering eye laser surgery behave in this way - I can only tell you of my own personal experience (which of course I wouldn't be doing right now if they had sent my details in a timely fashion!)”

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Posted 6 years ago

Optimax is rated 1.8 based on 34 reviews