“Appauling customer service.! After I had my eye test at this establishment I proceeded to choose the frames for my prescription. On viewing a few pairs I found a pair that suited. I proceeded to record the model number of said frames at which point a member of staff jumped off her chair, sprinted towards me a grabbed the frames out of my hand . The explaination provided being Optrix do not allow customers to note down the frame model numbers. Clearly they are restricting potential customers from shopping around. I have never expierenced such incredibly bad behaviour from a retailer in my life and fully intend to lodge a formal compliant . In the end I walked across the street to another independent and purchased the same frames at a comparable cost. In the end it always comes down to customer service and Optrix faril miserably I would NOT recommend them to any City Professional in the Broadgate area.”
