“Every quarter I suffer through this bureaucratic nightmare to get free items. I would rather go to the store and get the items instead of ordering them and waiting for the shipment. Also, if my bill is a few dollars over, there’s no way I can pay the difference online. I live in a large city near three CVS stores. No matter which one I go to, the checkout people never know how to do this transaction. This is a nationwide program that I am assuming millions of people can use. It’s a shame that no one can teach people at CVS how to process these transactions. I end up taking several different types of bottles to the checkout to see which one is really covered under my benefit. There used to be a little tags on the shelf with OTC on them, but they seem to have disappeared. The app is also hard to work with. I type in “calcium “to search for vitamins, and I get a big list with toothbrushes included in it. It’s also annoying out of the dozens of apps I use, this one does not remember my email or password. There’s nothing stored on this app. Even Social Security on the IRS store your name and password. Please get somebody to work on these issues. This is supposed to be benefiting the customers, not causing frustration.”
“Never ever have anything that I need in stock in catalogue but am told to go look for it at the store and rarely if they have it , it is much more expensive there and it is taxed and not taxed in the catalogue! Beyond terrible!!!”
“I ordered the remaining $60 of my annual fall risk prevention allowance. One bathroom stool, one bathtub mat and one package of night lights. First I received only the night lights, waited 2 more weeks and 2 phone calls that ended with me being told my item were delivered. After writing the warehouse (address at bottom of packing slip) I finally got the bath stool, no mat, just another set of lights!(??)
Looking at the weight on packing slip (7.04 lbs) vs the weight on shipping label (11.4 lbs) I understood, they are scamming, either employees are stealing or just another case of ceo pocketing money. EITHER WAY...PEOPLE ARE BEING BILLED FOR ITEMS THEY ARE NOT RECEIVING AND THAT IS A VIOLATION OF RIGHTS, FRAUD AND DECEPTIVE BUSINESS PRACTICES, what about rights under 504?
PEOPLE NEED ANSWERS HERE!!!!!”
“They sent me two items that I did not order. Not one item was received that I ordered. Items probably worth less than 10, I ordered 44. worth of items. This happened over 30 days ago and I am still having to call customer support and Aetna trying to get my order AND I pay an extra amount every month for this benefit on my Aetna plan. No accountability whatsoever, no desire to fix issue in a prompt manner. I wish I could rate them lower than 1 star.”
“Ordered 6 items. Got 3 items. They did not put money back so I could order other items in the month of May. I got $12.00 in items. I lost $22.00. What a rip off! OTC can keep their products. I can buy same items cheaper in other stores. Shame on CVS. I buy my medicines somewhere else! Take that CVS.”
“Unable to find many common bathroom items. The ones that are there are significantly overpriced. Today, searched for "shaving". Brought me to a scrren that said there were 9 items except none of them were visible? Out of stock, no longer carried, no longer subject to the plan...you're guess as good as mine. Site is slow to respond and occassionally the screen freezes and previous items won't go away. Poor excuse for a website and certainly not fitting of the name health solutions.”
“Unable to scan items in the store for eligibility to purchase, never did work, it says "Coming soon" and "Check back with us for updates", so I did and your very polite CSR said they couldn't help me.”
“Absolutely terrible.
I called today to complain about not receiving my order complete.
The phone call was answered by a robot that was trying to sell a product then the robot transferred me to another robot doing the same thing pretending to be a person and deceiving and then they did that a third time it is ridiculous they're trying to get the elderly to accept products they don't want this should be illegal when I finally spoke to a person after 3 minutes of being harassed by robot callers trying to sell some emergency device I complained to the lady who insisted that she couldn't do anything about it she refused to give me her name she refused to put me with a supervisor or a manager I don't understand how these people can be in business they should be closed down.”
“Shipped items to the wrong address. Could not give me a tracking number or tell me how the items were shipped. Waited two hours to speak to a supervisor, she could not help. Forwarded me to the insurance company, promised to resolve and get back to me , but 10 days later still no response. Unbelievable.”
