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Incredibly rude customer service. They spam you with generic SEO tips on email. When I asked to be removed from the list or get actual tips tailored to the site they canceled my account. They sent multiple rude condescending emails. Treating me as though asking to not be spammed meant I didn't comprehend working with an SEO firm. I've had my agency for nine years and worked with many other firms and agencies. This is amongst THE WORST I've ever seen a firm allow their employees to treat customers.