www.packlink.com have a Customer Happiness Grade of C. Customers love their prices but are unhappy with their refunds.
“
Packlink
Price is very good
Delivery fast
BUT don't pay insurance. They won't refund.
”
- Margaret
“
After 10 days (+ new delivery), the recipient no longer wants this package.
”
- Anonymous
“
Worst ever delivery service. A total scam. They never deliver. The driver sits in his car, takes a picture saying he was there, then drives away without even getting out of the car to attempt to deliver. This has happened to me for 3 days in a row. Absolutely ridiculous because you can’t even contact support. There’s no customer service. Shameful they operate with DPD. Shame on DPD, hope Packlink shuts down.
”
- Anonymous
“
The charges imposed were exorbitant and far exceeded the reasonable costs for a delivery within mainland UK.
”
- Georgian
“
Packlink will ruin your posted items and discard, sight unseen, (do the couriers just throw it in the nearest ditch after they've trampled it? Dunno), then-if you bleat really, really hard-they may offer you a "goodwill" refund on the proviso you won't get another no matter how many of your items they destroy in the future, like they're doing you a favour.
”
- Billy W
“
Do not use this service,never!! The parcel was lost, which they confirmed, and I was supposed to receive a refund within 30 days, but this never happened. After 30 days, I asked for a refund and suddenly they claim that they have a dispute with the carrier, which has been going on for two months now. They also stopped replying to emails. No parcel and no refund. I advise you to avoid!!!
”
- Monica
“
Never picked up the package. No delivery. No refund. No answer to my complaints.
”
- Anonymous