www.packlink.com have a Customer Happiness Grade of E. Customers are happy with their delivery and customer service but are unhappy with their returns process and refunds.
“
Packlink
Price is very good
Delivery fast
BUT don't pay insurance. They won't refund.
”
- Margaret
“
This is not only unreasonable, but also illegal, as all deliveries in the EU enjoy a period of 14 days for inspection, claims and returns (https://europa.
”
- Pablo Imaz
“
Unfortunately once I was on board, I had a hard time getting in touch with my "account manager" who never replies to my emails anymore or returns my calls.
”
- Anonymous
“
Instead of investigating the issue properly, they issued a meaningless refund that didn’t even cover the value of the damage.
”
- Michal
“
Due to poor communication between Packlink and eBay, I was left with no choice but to pay a £180 refund fee to eBay, and on top of that, the item I originally sold has been lost.
”
- Anonymous
“
Absolutely terrible service , I sent 2 parcels through packlink ( yodel) the tracking was stuck , I contacted yodal via live message and phone , could never get through to a proper person , constantly tried which I have the evidence , then was told to contact packlink directly, they said I needed evidence I had contact yodel , which I sent loads over , to be told they were refusing my claim as I needed the date tracking name and my name on the emails as I had gone a couple of days over there time frame to complain, the staff were unhelpful, iv lost 2 parcels and had to pay the buyers back for the items and refund there postage, so I have lost the items and out of pocket for the delivery,
They are happy to take your money but don't deliver the service ,will not be using them again , very disappointed and dissatisfied, stay clear of them if you can.
”
- Anonymous
“
Very Good company nyc service
”
- Sagar jadhav
