www.packlink.com have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Packlink
Price is very good
Delivery fast
BUT don't pay insurance. They won't refund.
”
- Margaret
“
Packlink
Price is very good
Delivery fast
BUT don't pay insurance. They won't refund.
”
- Margaret
“
This is not only unreasonable, but also illegal, as all deliveries in the EU enjoy a period of 14 days for inspection, claims and returns (https://europa.
”
- Pablo Imaz
“
Unfortunately once I was on board, I had a hard time getting in touch with my "account manager" who never replies to my emails anymore or returns my calls.
”
- Anonymous
“
Any form of refund or partial refund was explicitly refused.
”
- Anonymous
“
Instead of investigating the issue properly, they issued a meaningless refund that didn’t even cover the value of the damage.
”
- Michal
“
Due to poor communication between Packlink and eBay, I was left with no choice but to pay a £180 refund fee to eBay, and on top of that, the item I originally sold has been lost.
”
- Anonymous
“
Very Good company nyc service
”
- Sagar jadhav
