www.packlink.com Reviews

"They lost an item in transit and apparently any item sold on ebay that is over 50 DAYS OLD is considered an antique and falls foul of their compensation process. Stupid policy for eBay as most items are 2nd hand."

"Total scam company. We have to pay straight away for a postage service and my parcel was posted by 3-4 days postage label the parcel never moved in delivery status. I contacted them everyday and 2 weeks and 1 day later they delivered the parcel by which time I had to refund the buyer or Ebay would step in and refund them and I have also lost the item. The buyer has no obligation to return the item. They avoid compensation payment by fobbing you off with no replies or scripted messages."

"Avoid at all costs. Terrible experience with the carrier themselves (Correos Express) who delivered a very damaged package that made the recipient complaint and threaten not to pay. It was so bad they send photos (from which I attach the most explicit one). But the cherry on top was that I was then billed extra (without my knowledge that paypal had left an open account) for a fraudulent claim that the package was bigger and heavier than contracted. This claim provided no proof, asked for proof that it was what it was, and immediately withdrew the cash. The claim however is that the package was 96x71x71\u2026 unfortunately that is the only part I have visual evidence that cannot in any way be right, but still the company refuses to acknowledge the error or the fraudulent practice of not having a proof-based strategy for this sort of problem."

"Like many others here, the parcel I sent through eBay went missing. I refunded the buyer \u00a370. Eventually Packlink agreed the claim. The \u00a35 postage was refunded and they said they would compensate me with \u00a325. It has never arrived, emails disappear into the black hole named Antonio. \r\nAvoid."

"Ebay Item number: 285060539168\r\n\r\n GB2022EBAY0061271261 Pack link Claim Resolution number\r\n\r\nUPS \/ Pack link Tracking number: 1ZV827Y1DL28309702\r\n\r\nItem Collectable Hardy Fishing reel\r\n\r\nSo, I am selling this fishing reel. I dont know how old it is, but its a Hardy, a much sought after vintage reel by fishermen - in great condition. I have an ebay account, great feedback, so I decide to put it up for auction. I am a little bit nervous, as I am scared of the seller saying he didnt receive it, so I post it next day delivery, signature required...the top postage of \u00a39.97 insured for \u00a360, even though I know its worth more. Well, the buyer got a bargain and bid \u00a376 for it, but it doesnt make it past Bargain Booze in the UPS tracking. Off the record, the bargain booze guy tells me, that parcels are always going missing, but its not at the shop. He thinks the recent influx of agency staff drivers,due to postal strikes are stealing the items, not scanning certain ones, and that I shouldnt have drawn attention to my item by making in 'Next Day'...'Signature required' So, now worried, I contact Ebay. They say they have my back, as they can read the tracking. I wont lose any money. The buyer gets upset, and raises a case...understandably. Four weeks later, and its still not arrived. Ebay hold my funds, and dont even look into my side of it - liars I guess about having my back, and pack link \/UPS's say they cannot pay me any compensation because it was a prohibited item due to the age of the item. How would I know this was a prohibited item from the link ebay sent me to? Anyway, I lost my georgious reel, \u00a39.97 postage that I paid UPS, and ebay even had the cheek to only pay me fees on the item, not the postage that the buyer paid. They refunded the buyer from my credit card. My belief is this is a scam company. I will never post again, or use ebay. Shame on ebay for recommending a scam company - in my opinion. Someone needs to investigate this company. How many items have gone missing? How many didnt they pay out on. I am sending all details to the Ombudsman to investigate."

"Ebay Item number: 285060539168\r\n\r\n GB2022EBAY0061271261 Pack link Claim Resolution number\r\n\r\nUPS \/ Pack link Tracking number: 1ZV827Y1DL28309702\r\n\r\nItem Collectable Hardy Fishing reel\r\n\r\nSo, I am selling this fishing reel. I dont know how old it is, but its a Hardy, a much sought after vintage reel by fishermen - in great condition. I have an ebay account, great feedback, so I decide to put it up for auction. I am a little bit nervous, as I am scared of the seller saying he didnt receive it, so I post it next day delivery, signature required...the top postage of \u00a39.97 insured for \u00a360, even though I know its worth more. Well, the buyer got a bargain and bid \u00a376 for it, but it doesnt make it past Bargain Booze in the UPS tracking. Off the record, the bargain booze guy tells me, that parcels are always going missing, but its not at the shop. He thinks the recent influx of agency staff drivers,due to postal strikes are stealing the items, not scanning certain ones, and that I shouldnt have drawn attention to my item by making in 'Next Day'...'Signature required' So, now worried, I contact Ebay. They say they have my back, as they can read the tracking. I wont lose any money. The buyer gets upset, and raises a case...understandably. Four weeks later, and its still not arrived. Ebay hold my funds, and dont even look into my side of it - liars I guess about having my back, and pack link \/UPS's say they cannot pay me any compensation because it was a prohibited item due to the age of the item. How would I know this was a prohibited item from the link ebay sent me to? Anyway, I lost my georgious reel, \u00a39.97 postage that I paid UPS, and ebay even had the cheek to only pay me fees on the item, not the postage that the buyer paid. They refunded the buyer from my credit card. My belief is this is a scam company. I will never post again, or use ebay. Shame on ebay for recommending a scam company - in my opinion. Someone needs to investigate this company. How many items have gone missing? How many didnt they pay out on. I am sending all details to the Ombudsman to investigate."

"Ebay Item number: 285060539168\r\n\r\n GB2022EBAY0061271261 Pack link Claim Resolution number\r\n\r\nUPS \/ Pack link Tracking number: 1ZV827Y1DL28309702\r\n\r\nItem Collectable Hardy Fishing reel\r\n\r\nSo, I am selling this fishing reel. I dont know how old it is, but its a Hardy, a much sought after vintage reel by fishermen - in great condition. I have an ebay account, great feedback, so I decide to put it up for auction. I am a little bit nervous, as I am scared of the seller saying he didnt receive it, so I post it next day delivery, signature required...the top postage of \u00a39.97 insured for \u00a360, even though I know its worth more. Well, the buyer got a bargain and bid \u00a376 for it, but it doesnt make it past Bargain Booze in the UPS tracking. Off the record, the bargain booze guy tells me, that parcels are always going missing, but its not at the shop. He thinks the recent influx of agency staff drivers,due to postal strikes are stealing the items, not scanning certain ones, and that I shouldnt have drawn attention to my item by making in 'Next Day'...'Signature required' So, now worried, I contact Ebay. They say they have my back, as they can read the tracking. I wont lose any money. The buyer gets upset, and raises a case...understandably. Four weeks later, and its still not arrived. Ebay hold my funds, and dont even look into my side of it - liars I guess about having my back, and pack link \/UPS's say they cannot pay me any compensation because it was a prohibited item due to the age of the item. How would I know this was a prohibited item from the link ebay sent me to? Anyway, I lost my georgious reel, \u00a39.97 postage that I paid UPS, and ebay even had the cheek to only pay me fees on the item, not the postage that the buyer paid. They refunded the buyer from my credit card. My belief is this is a scam company. I will never post again, or use ebay. Shame on ebay for recommending a scam company - in my opinion. Someone needs to investigate this company. How many items have gone missing? How many didnt they pay out on. I am sending all details to the Ombudsman to investigate."