“Excellent customer service, item was really good quality but unfortunately not a good fit so had to return, easy returns process. Will buy from them again in the future.”
“I received an email notification of 48 hours of delivery on Tuesday. The item was delivered on Saturday when I was already on holiday and had to buy the same item while on holiday. Not happy with the delivery. I cannot review the item because I could not try to item obviously.”
Hi Mihaly,
I'm very sorry to hear there was an issue with your delivery and the gloves were delivered after you had left for your holiday.
Unfortunately, Royal Mail are experiencing some delays in their network at the moment due to staff shortages, sickness and bad weather. We only became aware of this on Monday so were unable to change the delivery service of the parcels that had already left us - including yours.
We sincerely apologise for any inconvenience this has caused you. Please contact our customer service team via email (service@paddleandsurf.co.uk) or phone (01872 672671) if you would like to arrange a return for the parcel.
Best regards,
The Paddle & Surf Team
“I recently bought a GUL wetsuit for dingy sailing. I haven't sailed in a dingy for over 35 years! The result was lots of capsizing but I kept toasty warm in my new 5mm wetsuit. Great service, prices and speedy delivery. Thank you.”
Hi Joanna,
Thank you so much for the 5-star rating! We're glad to hear that you were kept warm during your dingy sailing, despite the capsizes - we hope you have many more successful sailing experiences in the wetsuit!
Best regards,
The Paddle & Surf Team
“I called and left a voicemail and was contacted within the hour. The lady was very helpful about the item I was buying and I placed the order on line straight away. Item arrived within two days. This is my second purchase from this company and would defintely recommend them.”
“Great service! After years of swimming in Scotland in just a swimsuit I decided a shorty wetsuit would be better. Really pleased with my purchase and managed to persuade my partner to buy the men's version for our trip to Barra in the summer!”
“Checked my sizing out with Sophie first aa I'm broadchested but only 5'6 and she suggested a xls.
Suit arrived quickly
Great service from start to finish...recommend.”
“My wetsuit was despatched quickly. I haven't tried it in the water yet but it feels as if I will be able to move well in it. It feels comfortable on. I am tall and am happy that the legs and arms fit me.”
