Name: Paisley Freight
Address: 2 Airlink Industrial EstateInchinnan Road, Paisley
Rating: 4.03

“booked courier paid £46.99 to have 4 alloy wheels delivered was not a mark on the wheels when they left my home and arrived damaged to the purchaser called paisley was told to email eveidence so i did as instructed and sent on the days instructed to be told they will not pay out for the damage there staff have caused during delivery AVIOD DO NOT USE this is not the first time this has happened to me twice now and i wont be using again i am now £500 out of pocket and got one anger buyer”

Helpful Report

Posted 7 years ago

Hello, Thank you for taking the time to review Paisley Freight. We apologise your alloys were damaged during transit and we understand your frustration your claim has not proceeded. Again, we apologise. Thank you, Paisley Freight

Posted 7 years ago

“First class service, thank you”

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Posted 7 years ago

Hi James, Thank you for taking the time to review our services. We are always happy to hear from our customers and we hope you choose us in the future. Thank you, Paisley Freight

Posted 7 years ago

“Don’t use Paisley Freight they take your money then tell lies and don’t pick up your parcel. They say I have a porch on my house oh no I don’t terrible service and they are in no hurry to help the customers out.”

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Posted 7 years ago

Hi Colin. We are sorry to hear the service you received was not up to par. Our customer service team do their best to answer any questions and solve any problems you are having as quickly as possible. Apologises for the inconvenience. Paisley Freight

Posted 7 years ago

“first class service as always hassle free & you can talk to a human if need be Always recommend Paisley freight to people”

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Posted 7 years ago

Hi Andy, Thank you for taking the time to review Paisley Freight. We want our customers to receive the best possible service, both delivery and customer services. We hope you continue to use our services, Thank you, Paisley Freight

Posted 7 years ago

“I can’t fault paisley freight, service but beware that they are just a booking service for other courier companies. APC would not collect parcel as used off road tyres may get damaged in transit without being in a box. £9.99 to re arrange collection after putting in black bags.”

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Posted 7 years ago

Good Afternoon, Our policy, as in line with APC, states we cannot collect items not properly packaged. Next time make sure everything is covered and everything should run smoothly! Thank you, Paisley Freight

Posted 7 years ago

“I have an on going issue with my item as it was delivered to the wrong address and person. Talked to their rep on the phone but cant make a complaint since I am not the sender. How can they mistakenly handed it over to different person when they got my number to confirm and complete address with postcode to make sure they got the right recipient of the item. Absolutely bad service!”

Helpful Report

Posted 7 years ago

Hello, We appreciate you taking the time to review Paisley Freight. Our policy is official complaints or claims must be made by the person who made the booking to avoid duplicate claims. We can only apologise for the inconvenience but we have rectified this situation. Thank you, Paisley Freight

Posted 7 years ago

“I have an on going issue with my item as it was delivered to the wrong address and person. Talked to their rep on the phone but cant make a complaint since I am not the sender. How can they mistakenly handed it over to different person when they got my number to confirm and complete address with postcode to make sure they got the right recipient of the item. Absolutely bad service!”

Helpful Report

Posted 7 years ago

Hello, We appreciate you taking the time to review Paisley Freight. Our policy is official complaints or claims must be made by the person who made the booking to avoid duplicate claims. We can only apologise for the inconvenience but we have rectified this situation. Thank you, Paisley Freight

Posted 7 years ago

“Great service, have used before and never been disappointed . Would highly recommend”

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Posted 7 years ago

Thank you for reviewing Paisley Freight. We hope you continue to use our services in the future. Thank you, Paisley Freight

Posted 7 years ago

“Been using paisley freight for past 10years for all bigger items & as long as you stick to measurements & weight then they amazing next day courier for the price”

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Posted 7 years ago

Hi, Thank you for taking the time to review our services. We try to ensure all our customers are gaining the best service possible and we hope you use us again in the future. Thank you, Paisley Freight

Posted 7 years ago

Hi, Thank you for taking the time to review our services. Our restrictions are there for a reason, for your booking to go through smoothly. We are happy you have received good service and hope you use us again soon. Thank you, Paisley Freight

Posted 7 years ago

“fantastic service, very polite and helpful, would highly recommend”

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Posted 7 years ago

Hi Robert, Thank you for taking the time to review Paisley Freight. We are happy to hear you have received good service and we hope you use us again in the future. Kind Regards Paisley Freight

Posted 7 years ago

“Fantastic service would highly recommmend”

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Posted 7 years ago

Hi Reg, Thank you for taking the time to review Paisley Freight. We would love if you recommend us to a friend and hope you use us again in the future. Thank you, Paisley Freight

Posted 7 years ago

Hi Reg, Thank you for taking the time to review our services. We hope you use us again in the future. Thank you, Paisley Freight

Posted 7 years ago

“Terrible attitudes towards their customers”

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Posted 7 years ago

Hello, We appreciate taking the time to review our services. We are sorry you were not happy with the service you received. Please email delivery@paisleyfreight.com if you wish to discuss this further. Thank you, Paisley Freight

Posted 7 years ago

Hello, We apologise you thought our customer service was not up to scratch. We have taken your comment on board. Thank you, Paisley Freight

Posted 7 years ago

“First class as always.best courrier by far.Gary”

Helpful Report

Posted 7 years ago

Hi Gary, Thank you for taking the time to review Paisley Freight. We are happy to hear you received good service and hope you continue to use us again in the future. Thanks, Paisley Freight

Posted 7 years ago

“Absolutely shocking, do not use, they should be shut down, scam”

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Posted 7 years ago

Hi Smits, We appreciate you taking the time to review Paisley Freight. We apologise you have had a bad experience. We aim to address and sort any problems our customers are having, please contact delivery@paisleyfreight.com and we would be happy to help. Kind Regards Paisley Freight

Posted 7 years ago

“I have delt with paisley fright now for the best part of 5 years and I can’t say a bad word about them they pick up our alloy wheels and deliver them wherever we send them bang on time all the time so we’ll done paisley fright from Geordie at daydawn alloys”

Helpful Report

Posted 7 years ago

Hello Geordie, Thank you for taking the time to review our services. We appreciate your custom over the past 5 years and hope we can continue the great relationship we have with Daydwan Alloys. Thank you, Paisley Freight

Posted 7 years ago

“I used to use them all the time for big carp parts, prices have gone up and up and service has gone down and down. My most recent disaster, I sent a bike with them by selecting "bike" as my item. It incurred £30 charges and put on hold because it was 20cm too big. It was a small ladies bike! Completely misleading and much more expensive than other sites. I recommend ipostparcels.”

Helpful Report

Posted 7 years ago

Hi Tom, We appreciate you taking the time to review our services. On our bike services, the fully packed item must not be greater than 1.6m x combined dimensions 1.2m. If your bike is above this when measured then it will be charged accordingly. In future, why not try our quote calculator for a more appropriate service option. Thank you, Paisley Freight

Posted 7 years ago

“Sent a bike with them, incurred £30 charges because it was 20cm too big. It was a small ladies bike! Completely misleading and much more expensive than other sites. Try ipostparcels.”

Helpful Report

Posted 7 years ago

Hi Tom, We appreciate you taking the time to review our services. On our bike services, the fully packed item must not be greater than 1.6m x combined dimensions 1.2m. If your bike is above this when measured then it will be charged accordingly. In future, why not try our quote calculator for a more appropriate service option. Thank you, Paisley Freight

Posted 7 years ago

“Sent a bike with them, incurred £30 charges because it was 20cm too big. It was a small ladies bike! Completely misleading and much more expensive than other sites. Try ipostparcels.”

Helpful Report

Posted 7 years ago

Hi Tom, We appreciate you taking the time to review our services. On our bike services, the fully packed item must not be greater than 1.6m x combined dimensions 1.2m. If your bike is above this when measured then it will be charged accordingly. In future, why not try our quote calculator for a more appropriate service option. Thank you, Paisley Freight

Posted 7 years ago

“My parcel was held at the depot after collection and refused to deliver to driver.i called customer service to ask and the lady was very rude on the phone .she had to hang up on my at first because I read their terms and condition out to her on the site. they had asked me to pay extra 15pounds to the actual 26pounds I paid for bike delivery saying my box was slightly bigger than the required size. also now they are saying I might have to pay double this amount due to the time its being held back without any notice. The customer I sold the bike to has not yet received the item. this is very fraustrating.”

Helpful Report

Posted 7 years ago

Hi Francis, Thank you for taking the time to review our services. We apologise the customer service you received was not up to your expectations. We do not accept boxes bigger than the stated dimensions on the bike service. In future, you can use the quote calculator to book larger items and declare the dimensions. This way you will be charged the correct amount. I hope this helps, Paisley Freight

Posted 7 years ago

“Great service. delivered my motorcycle wheels quickly. picked them up at my house and provided accurate tracking info. good price compared with other competitors. will be using again. thanx”

Helpful Report

Posted 7 years ago

Hi Mark, Thank you for taking the time to review Paisley Freight. We are happy to hear you received good service and hope you use us again in the future. Thank you, Paisley Freight

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email

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