Pallet2Ship Reviews

Name: Pallet2Ship
Rating: 3.78

3.8 Rating 59 Reviews

69 %

of reviewers recommend Pallet2Ship

Company Reviews

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Metrics

3.8

Based on 59 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Pallet2Ship 5 star review on 30th January 2023

Thomas C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STAY AWAY This company is a nightmare to deal with from start to finish. Firstly, I booked a pallet from Germany to UK, their partner emailed saying it’s scheduled then said they can’t schedule it till Friday 1st November and I was flying out on Wednesday so wouldn’t be able to load it! They then ring me asking to remove the review and they’ll process the refund quicker!!! Here I am 3 weeks later with no refund, I’ve had to contact my bank to dispute this and I will be taking legal action as my money is stil stuck with these guys. Worst company ever FAKE 5 STAR REVIEWS THEY GET THEIR COLLEAGUES TO RING CUSTOMERS TO REMOVE THEM! STAY AWAY STAY AWAY STAY AWAY”

Helpful Report

Posted 3 weeks ago

“Staff was helpful till the point of when it was collecting the goods. There were 2 services with which I thought was different couriers. One was DB shenker at £420 or something. And the other was £496 however the pickup date was a day earlier. I fleww out to Germany and said I’d need it picking up that date. The day of the pickup, DB shenker wanted paperwork. So I was flying back on the Wednesday they said they’d collect, so I was still able to go ahead with it. Their excuse was they needed to registers the goods with customs. Only to then get a reply saying Friday 1st November would be earliest!!! 2 days after my flight! I then contacted pallet2ship who said they’ll try get back, were absolutely no help! My recommendation is to go with FedEx, way cheaper, quicker and reliable pickup. Then pallet2ship have the cheek to charge me a cancellation fee, so I will be contracting my bank.”

Helpful Report

Posted 1 month ago

“Worst ever service and company to deal with. Stay away from this business at all costs.”

Helpful Report

Posted 4 months ago

“AVOID THIS COMPANY CHARGED FOR WHAT I WAS QUOTED £170 THEN ASKED TO PUT MY PARCEL ON A PALLET BY THEM THE FOLLOWING DAY I GOT CHARGED £316 SURCHARGE FOR THE ITEM BEING ON A PALLET ANYBODY THINKING OF USING THESE CON ARTISTS DONT AVOID LIKE THE PLAGUE”

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Posted 1 year ago

“I come back to Pallet2Ship time and again. Their prices are low which is handy in times likes these, but more important to me is the level of help they offer their customers, whether over the phone or by email. They help me with amending bookings and giving updates whenever I want them, goods are delivered on time and with out issues. 5***** service thanks”

Helpful Report

Posted 1 year ago

“I recently shipped 2 used engines from London to Northern Ireland, and I am pleased to share my experience with the entire process . Pallet2ship ensured a smooth and hassle free delivery, taking excellent care of the engines throughout their journey. The shipment arrived within the estimated time frame, which was impressive. Upon receiving the shipment, I inspected the engines, and I was pleased to find them in good condition. Although they were used. There were no visible signs of damage or mishandling during transit. I will definitely use Pallet2ship for my future shipments and happy to recommend them.”

Helpful Report

Posted 1 year ago

“Throughout the process, I found Pallet2Ship's customer service to be exceptional. Their team was professional, knowledgeable, and highly responsive to my inquiries. They promptly addressed any concerns or questions I had, ensuring I felt supported and confident in the service I was receiving. Pallet2Ship's commitment to providing outstanding customer service truly elevated my overall experience. They promptly arranged for the collection of my pallet from the UK, and I was provided with detailed tracking information to monitor the progress of the shipment. The delivery to Lyon was equally smooth, and my pallet arrived in excellent condition and on time. Pallet2Ship's dedication to punctuality and attention to handling goods with care were evident throughout the entire journey.”

Helpful Report

Posted 1 year ago

“I have booked a pallet delivery from Marbella to London with Pallet2ship and I am extremely satisfied with the service I received. The company was professional, reliable, and provided excellent communication throughout the entire process. From the initial inquiry to the final delivery, the team was responsive and provided detailed information about the shipment, including tracking updates and estimated delivery times. They were also flexible with scheduling and worked with me to accommodate my specific needs.Overall, I would highly recommend this shipping company to anyone looking for reliable and professional shipping services. Their excellent communication, flexibility, and commitment to customer satisfaction make them a top choice for any shipping needs.”

Helpful Report

Posted 1 year ago

“I recently used Pallet?Ship to send a package from the UK to Italy. booked the shipment approximately one month ago, and I have to say, I am quite pleased with the overall experience. The booking process was quite simple and straightforward. The website was easy to navigate, and was able to quicky input all of the necessary information. I appreciated that the company provided a clear breakdown of the pricing for the different shipping options available to me, so I could make an informed decision about which one to choose. Overall, I would definitely recommend Pallet2ship to others. The booking process was easy, the pricing was transparent. and the level of communication was top-notch.l would not hesitate to use this company again in the future.”

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Posted 1 year ago

“I don't usually write reviews however, excellent service and customer service. Very happy and will look to use in future. Many thanks for everything.”

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Posted 1 year ago

“I have moved to the uk a few months ago, and I have brought my belongings with Pallet2ship. Very satisfied with the service and assistance received from them. I’m happy to recommend them.”

Helpful Report

Posted 1 year ago

“Booked with Pallet2ship many times, and all I can say is that I will go to them every time I need to plan a shipment. Their prices are very competitive and the team always ready to help. Thanks!”

Helpful Report

Posted 1 year ago

“It was my first time using this company, and I have been very happy with the service received. The website is extremely easy to use, and the staff has always been helpful and friendly. I'm happy to recommend their services, and I will definitely used Pallet2ship again.”

Helpful Report

Posted 1 year ago

“Great service! The whole process was very smooth, from start to finish. I have received assistance from the team every time I contacted them, and I have been constantly updated. I can definitely recommend them!”

Helpful Report

Posted 1 year ago

“I used to use various different pallet and parcel websites before finding Pallet2Ship. After my first job with them I knew I would only book them going forward. I can call them and they respond to my emails very quickly, even before they open at 9am when I email out of hours. Their prices are good and I can't fault the services.”

Helpful Report

Posted 1 year ago

“I have used their parcel services a few times to send to the USA. Their prices are very competitive and their team on the phone helped me with the customs documents. I like that the website allows you to create an invoice for customs also. Called a few times and was always given the info I needed. Will be using them again.”

Helpful Report

Posted 1 year ago

“I have relocated from Manchester to London last year, and I used Pallet2ship to move my belongings. The whole experience was great. They even guided me through the packing process as it was my first pallet delivery. I booked an economy service and my goods arrived in 2 working days. I will definitely recommend their services, even to a first time shipper, as you get a lot of support from them. Thanks a lot!”

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Posted 1 year ago

“I always check Pallet2Ship when I need to book a delivery, about 1 or two a month, and they have always given a great service. Happy to help on the phone which is rare these days!”

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Posted 1 year ago

“I recycle and sell art supplies throughout the UK. Have booked a few pallets through Pallet 2 ship now and all were delivered on time. I had a few questions to ask as I have never shipped to Europe before and they told me exactly what I need. Thank you”

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Posted 1 year ago

“Four month delay. Poor communications. Extra charges at the end for all sort of excuses. Avoid them at all costs”

Helpful Report

Posted 2 years ago

Pallet2Ship is rated 3.8 based on 59 reviews