parcelcompare.com Reviews

“ They are saying my parcel was not packaged properly yet I packaged it as it would come out of the shop. I insured the parcel of up to £150 and they are refusing to refund me. I’ve sent evidence proving this and they still refuse. I asked if there was anyone else I could speak with and I’ve been ignored. ”

“ Anyway, the package was eventually returned to us and nbow Parcel Compare are refusing to give us a refund. ”

“ They messed up customs forms and checked the wrong box even though l had given correct information on their order form ..as a result french customs charged me 15 euros for a second hand jacket that was being returned to me... Their admin department had labelled it as a ' new purchase'....utter morons ...and they won't make me a refund even though it was their mistake .. Terrible customer support.....AVOID....!!! 😡😡 ”

“ Awful. Can’t generate labels and then charge you if you want a refund. Appalling company without any way of contacting them. AVOID!!! ”

“ Very poor company. I reported a lost parcel and they refused to refund me the minimum insurance value as I had not reported the loss within 30 days of the collection date. The parcel was still in transit / custom clearing in those 30 days so how would I know it was lost. Absolutely poor customer service. ”

“ Told I could not be refunded as the carrier 'attempted' collection, which did not happen at all. ”

“ No labels sent. No responses to queries. Wasted a lunch break waiting then requested a refund and that will take a week to arrive. Scam outfit. ”

“ Customer services were responsive (hence the 2 star review) though no refund was given even after I made the request. ”

“ we then had to wait for the courier to confirm they had not attempted to collect for a second time as we asked for a refund. ”

“ Parcel compare sent the wrong information to customs causing received to be charged incorrectly. Will not admit fault and will not refund. Passing the buck and not dealing with the problem. I paid them for a service, they failed to deliver ”