“My first order never hasn't arrived. The local courier EVRi advised to contact the sender. You guys advised to contact EVRi. So frustrating and annoying. Very bad customer service. I will share my bad experience with Parfumdreams with all people I know and post it in social media. I would rate you 0 stars if I could.”
“The courier left the parcel in an unsafe place outside, even though I was at home and the doorbell was not used. The package was damaged — the conditioner was open and had leaked, and it was clear that someone had tried to screw the cap back on to hide it. The packaging of several products was also opened and crushed, and the mascara arrived already opened.
In addition, the perfume samples were missing. I clearly remember selecting those samples and confirming them at checkout, so they should have been included in my order.In addition, the perfume samples were missing.
This is not the first time there has been an issue with delivery. On a previous occasion, the parcel was also left outside and went missing completely.
I specifically requested delivery via Royal Mail, but my request was ignored. Via Royal Mail never I had problem with delivery. Evri it’s worst company ever.”
“I ordered a rather expensive set of face creams. When they arrived, one of the products was the wrong one.
The company just sent me the instructions to post it back and I had to go through all that hassle. No gesture to apologise about the mistake, and I'm still missing the product that I needed in the first place.
Not great customer service and I won't be buying again from them.”
“Horrible unserious company who refuses to take responsibility should any problem arise. If your package is lost or you need to return your product there is no chance of you ever seeing your money again. Stay away!”
“I had a terrible experience with Parfumdreams. I placed an order on January 3rd, and the payment was successfully deducted from my card. Shortly after, I received an email confirming that my order had been approved. However, a few days later, I checked the app and saw that my order was canceled, even though the payment was already taken.
I’ve sent two emails to customer support and received no response. I’ve also called their support line three times, and each time they told me they would follow up via email, but I’ve yet to hear back. It has been nearly two weeks, and I’m still waiting for my refund. This is just unacceptable. I’ve ordered from Parfumdreams before without any issues, but this experience has been awful.”
“Don't buy from them especially makeup. I ordered makeup from them in October. They chucked all items in a plastic mailing bag without any bubble wrap or anything protective packaging. All the blushers came broken and damaged and all packaging was damaged. If I was to buy from an individual seller on eBay, theu would pack the items better for me. I was shocked that a big company like them would ship items in this status.
To add salt to the injury it is now tge 19th of December and I'm still trying to follow up with them to get this resolved and get my refund. They keep beating around the bush, and are not resolving the issue and issuing my refund. I have sent them more than 10 emails. They take sometimes more than 2 weeks to reply to an email. There is no contact number for you to get in touch with them. You can only get in touch with them through a customer service form on their website. So it is a one way contact. Every time they replied , they asked silly questions and when you respond, they go quite. When you follow up, they send u a different question after 2 weeks. They asked for pictures which I sent. Then after two weeks they asked for the pictures again.
It is so frustrating to deal with such unprofessional company. If you care about your money, do not buy from this company because if you received damaged items or do not receive what you ordered, you will never be able to claim your money back. I put one star, if I could I would leave it with zero star. It is that bad.”
“This company is a fraud! I made my first order with them on 28/11/24 and they took the money from my account and never created an order! I contacted customer service explaining the situation and they responded back after several days asking to explain what the issue was…seriously?!?
I now have asked my bank to contest the charge, but this company is a fraud!!”
“After over 1 week thought I'd had no notifications from parfumdreams so looked at reviews on here and thought I'd been ripped off ..so messaged them for info on order..then I typed them into my email and I Was Wrong..they had sent two emails one for thanks for order and second to say shipped and tracking..and today received item in perfect condition..so would definitely shop here again and recommend!!!!”
“Well I was nervous after seeing the reviews on here - but order just arrived and all appears in order. Checked contents of bottle and consistency seems fine.
One happy bunny here 😊
Delivery time was one week.”
“Customer service is absolutely rubbish i just wanted to know why my package tracking hasn't been updated in 4 days. And then when you get annoyed because they don't give a clear answer they hang up.”
“Just opened my fragrance delivered in December 20. It looks right but definitely isn't as the contents are not my favourite Berdoues Selva do Brazil but something so diluted there is no trace after 20 minutes. Wish I'd tried it sooner as too late to raise with PayPal.”
“Empty package. I ordered a £50 30ml bottle of angel perfume and the package was simply an empty cardboard box. They have an answering machine on their helpline. Total scam and joke.”
