“I ordered and paid for the item on 3rd November and still waiting for the goods, they've had my money but I have not received the parcel, I've been forced to buy the item elsewhere as it is intended for a Xmas present. NEVER EVER AGAIN!!!!?”
“SCAM, MY BOX ARRIVED EMPTY and they are not willing to do anything about it, they asked me to contact DHL myself, worse customer support ever, terrible packaging, the box wasn't even sealed, it was ripped and completely opened.”
“I received the order to the UK, the original cardboard with the Parfumdreams print, but after unpacking it turned out to be an empty cardboard, which is a big mistake or a fraud. I called them twice, during the first conversation, it was admitted that they had a problem and many parcels reach the UK empty, during the second conversation the person was not polite and tried to shift the responsibility to the shipping company. By urging me to report to the courier that I did not receive my package when an empty package was delivered to me. It's been almost two weeks and to date I have not received a refund or any new information from them. If the situation is not resolved within the next week, I will report the matter to the appropriate trade control institute and notify both the German and British Police about the crime. I do not recommend it at the moment, total disappointment with customer service.
“This company is excellent the prices are really good, the perfume is the real thing and the service was fast, what’s not to like.... has to be 5 stars 🌟 well done Perfume Dreams, I’ll be recommending you and using your company again 🥰”
“Diffuser bottle arrived broken in transit and had leaked everywhere in the box. Customer service told me I had to get a claim number from the courier company (I don’t even know who the courier is!) before they could process my £50 refund. still waiting for a reply 6 days later - shocking Customer Service, will never use this company again.”
“I ordered a birthday present on line and the postal detail for deliver were totally wrong and I couldn't clear security to track my parcel. I call the service line and get cut off I now have no way to track the parcel. This company should be closed down”
“Ordered two items on 19th December for Christmas and to date(31st Dec) have received nothing!All attempts at contacting the company have failed-no response to numerous emails.Now very worried this is a scam company as have seen many similar reviews.”
“Wish 0 was an option on here.
So I order perfume on the 13th december with the promise it will come by 21st ready for christmas so I spent £190 ! Of which they charged me twice! When trying the customer care line continuously I have had no reply nor have they replied to 4 of my emails. It is now christmas day and my order is nowhere to be seen and I'm left out of pocket with christmas presents missing!!!!!
If I knew this was going to happen I just would of went to an actual shop instead of buying online!. This company is appalling”