“This company is a fraud! I made my first order with them on 28/11/24 and they took the money from my account and never created an order! I contacted customer service explaining the situation and they responded back after several days asking to explain what the issue was…seriously?!?
I now have asked my bank to contest the charge, but this company is a fraud!!”
“After over 1 week thought I'd had no notifications from parfumdreams so looked at reviews on here and thought I'd been ripped off ..so messaged them for info on order..then I typed them into my email and I Was Wrong..they had sent two emails one for thanks for order and second to say shipped and tracking..and today received item in perfect condition..so would definitely shop here again and recommend!!!!”
“Well I was nervous after seeing the reviews on here - but order just arrived and all appears in order. Checked contents of bottle and consistency seems fine.
One happy bunny here 😊
Delivery time was one week.”
“Customer service is absolutely rubbish i just wanted to know why my package tracking hasn't been updated in 4 days. And then when you get annoyed because they don't give a clear answer they hang up.”
“Just opened my fragrance delivered in December 20. It looks right but definitely isn't as the contents are not my favourite Berdoues Selva do Brazil but something so diluted there is no trace after 20 minutes. Wish I'd tried it sooner as too late to raise with PayPal.”
“Empty package. I ordered a £50 30ml bottle of angel perfume and the package was simply an empty cardboard box. They have an answering machine on their helpline. Total scam and joke.”
“I ordered and paid for the item on 3rd November and still waiting for the goods, they've had my money but I have not received the parcel, I've been forced to buy the item elsewhere as it is intended for a Xmas present. NEVER EVER AGAIN!!!!?”
“SCAM, MY BOX ARRIVED EMPTY and they are not willing to do anything about it, they asked me to contact DHL myself, worse customer support ever, terrible packaging, the box wasn't even sealed, it was ripped and completely opened.”
“I received the order to the UK, the original cardboard with the Parfumdreams print, but after unpacking it turned out to be an empty cardboard, which is a big mistake or a fraud. I called them twice, during the first conversation, it was admitted that they had a problem and many parcels reach the UK empty, during the second conversation the person was not polite and tried to shift the responsibility to the shipping company. By urging me to report to the courier that I did not receive my package when an empty package was delivered to me. It's been almost two weeks and to date I have not received a refund or any new information from them. If the situation is not resolved within the next week, I will report the matter to the appropriate trade control institute and notify both the German and British Police about the crime. I do not recommend it at the moment, total disappointment with customer service.
I received an empty box, shocking”
“This company is excellent the prices are really good, the perfume is the real thing and the service was fast, what’s not to like.... has to be 5 stars 🌟 well done Perfume Dreams, I’ll be recommending you and using your company again 🥰”
“Diffuser bottle arrived broken in transit and had leaked everywhere in the box. Customer service told me I had to get a claim number from the courier company (I don’t even know who the courier is!) before they could process my £50 refund. still waiting for a reply 6 days later - shocking Customer Service, will never use this company again.”
“This company is a scam do not use! Have taken money via supposed Amazon and never received goods. You can’t get in touch and they blame DHL who is Germany based and can’t get hold of them either!”
