“I do not recommend this online store.
I ordered wheels from their website that were listed with a 78.1 mm center bore, exactly as shown in the product description. However, the wheels I received have an 83.06 mm center bore, which is completely different from what was advertised.
This difference makes the wheels incompatible with my vehicle, so they are unusable for my setup.
I contacted customer service multiple times, but they either do not understand the issue or refuse to acknowledge it. They are asking me to return the wheels at my own expense, even though the mistake is clearly on their side.
It is unacceptable to have to pay to fix an error that I did not make.
Very poor customer service and overall experience. Be careful before ordering.”
“I had a very frustrating experience with PartsEngine.ca and would strongly caution others before ordering from them. I placed an order for a wheel and tire package on January 25, with a stated lead time of 3–4 weeks. More than three months later, the order has still not been delivered.
Throughout this period, I received conflicting and inconsistent information, with no reliable delivery date provided. At one point, I was told the wheels were officially in transit, only to later be informed that only one wheel had been received. The company was ultimately unable to locate the remaining wheels or explain how such a situation could occur.
To make matters worse, after speaking directly with the manufacturer, Vossen Canada, I was informed that no purchase order or order existed in my name, which strongly suggests the wheels were never ordered in the first place. Despite repeated follow‑ups and requests for either clear proof of delivery or a refund, I was continually kept waiting with no concrete resolution.
The lack of transparency, excessive delays, and poor follow‑through made this an unacceptable customer experience. After months of wasted time and unanswered questions, I had no choice but to escalate the matter. Based on this experience, I cannot recommend PartsEngine.ca.xtremely poor customer experience – order never delivered.”
“Ordered a set of tires,after calling multiple times they finally processed my order after 2 weeks.i did receive my order around the 3 week mark. Just ordered a front sway bar 4 days ago and still not processed, I ordered a rear sway bar from Amazon same day and showed up at my door 2 days ago. Not happy there service time.”
“November 28, 2025 Placed an online order for rims for 2018 Chevy Equinox, black Friday special 15 percent discount. Order showed 8 rims in stock.
December 2, 2025 7pm. Received an e-mail from Ron G. that the rims are back ordered and should be in stock in January 2026. Provided three options, cancel order, look at alternatives, wait for rims to be in stock
December 4, 2025 2:30pm. Called 1-877-920-3738 After over 9 minutes on hold, chose the call back feature.
December 4, 2015 4:00pm Called back and received same all agents are busy response. Chose the call back feature.
December 4, 2015 5:10pm Missed a call for Parts Engine
December 5, 2025 9:20am Called on hold for 6 minutes chose call back feature
December 5, 2015 Parts Engine phoned back, I was on a call and declined. Called back at 10:17am, Received a call back at 11:15am from Mari. Decided to keep the order estimated time is beginning of January.
December 19, 2025 Received an promotional e-mail from Parts Engine, I looked up rims for 2018 Equinox. Showed 4 steel rims in stock. Called at 1:25pm, chose call back feature. Mark called at 2:50pm. I told him the situation and he will look into it and e-mail or call me back.
January 7, 2026 Phoned at 10:41am. Went through menu to order status, chose call back feature at 10:43am. Call returned at 11:59am by Mark. I was put on hold for 5 minutes. Mark is passing up on to administration team, I will get an e-mail or phone call from him.
January 9th Phoned at 9:56am. Went through menu to order status, chose call back feature at 9:57am. Mark called at 11:10am. There is no new news on status.
January 13th Phoned at 10:45am. Went through menu to order status, chose call back feature at 10:46am. Phoned at 3:44pm, went through order status, chose call back feature at 3:46pm. Honey called back at 3:47pm. They have two in stock. I asked them to send them to me.
January 15th Phoned at 10:38am. Went through menu to order status, chose call back feature at 10:40am. Ann called back at 10:44am. I asked for a shipping update on the 2 rims. No tracking details yet. Called at 11:20am Chose to cancel order call back feature, nothing happened. Called back at 11:24am chose call back feature. Ann called back at 12:08pm. I cancelled the order. I will receive an e-mail confirming that. Refund 4 to 5 days. Received an e-mail from Parts Engine that my order has been cancelled and refund in 3 to 5 business days.”
“This company is not honest or transparent in their advertising or advice from reps. Items are listed as “ in stock” when they are not. They will string you along, saying things are there when they aren’t, they will falsify delivery dates.
Getting assistance on the phone is impossible.
If you ever want to receive what you ordered, order it elsewhere!”
“how is this company even open. ordered 4 weeks agao and still nothing. nobody answers the phone just tells you your on the call back list. finally got a call back and the person couldn't answer a single question and said they would look into it and call me back. it's been a week and nothing. also there website and phone boldly state free ground shipping in all of Canada and yet they charged $40 for shipping due to being in a rural area. Stay away from this company”
“after 15 days the shroud I have ordered did not show up. I phoned 11 times , waited for hours and only twice I got eventually to speak to a representative. They were supposed to phone me back with the order status update but never heard from them. I am trying to get reimboursed and started the process.”
“I live on Vancouver island in B.C. , I ordered a pro vantage 2 Warn plow blade and and push tubes for my side x side . The price was cheapest that I could find online and I was totally impressed . I ordered it Monday and was here Friday morning . It was Purolator free shipping. I was worried from reading some mixed reviews, but they came through way to go guys.”
“I placed an order with Partsengine.ca on June 6 for two items that was stocked in their warehouse. I was told that it will take a little longer to arrive since they need to have items transferred from their US warehouse, 2 or 3 weeks. We are July 4, a month later and got an email saying that an extra 2 or 3 weeks will be needed. STAY AWAY AT ALL COST, this is not a company that takes their clients seriously. Customer service is non existing and trying to get reimbursed seams impossible.”
“I've ordered several times from PartsEngine.ca and they never disappoint. Their customer service is truly top-notch—quick to respond, knowledgeable, and always willing to go the extra mile to help. I had a few questions about fitment and product availability, and they provided clear, honest answers that made the entire process stress-free. Shipping was fast, and everything arrived exactly as described. It’s rare to find a Canadian auto parts site with this level of professionalism and support. Highly recommend!”
“Quick shipping for in-stock items and they have real people who pick up the phones in their sales who know their stuff when it comes to wheel and tire fitment!
This is my third order from them and they did not disappoint!”
“Great Service!! Spoke to Mo and Austin on multiple occasions trying to find a new wheel and tire combo for my Ram 1500. Really professional staff! Super happy with my new "shoes" - thanks again team!”
