“I placed an order with Partsengine.ca on June 6 for two items that was stocked in their warehouse. I was told that it will take a little longer to arrive since they need to have items transferred from their US warehouse, 2 or 3 weeks. We are July 4, a month later and got an email saying that an extra 2 or 3 weeks will be needed. STAY AWAY AT ALL COST, this is not a company that takes their clients seriously. Customer service is non existing and trying to get reimbursed seams impossible.”
“I've ordered several times from PartsEngine.ca and they never disappoint. Their customer service is truly top-notch—quick to respond, knowledgeable, and always willing to go the extra mile to help. I had a few questions about fitment and product availability, and they provided clear, honest answers that made the entire process stress-free. Shipping was fast, and everything arrived exactly as described. It’s rare to find a Canadian auto parts site with this level of professionalism and support. Highly recommend!”
“Quick shipping for in-stock items and they have real people who pick up the phones in their sales who know their stuff when it comes to wheel and tire fitment!
This is my third order from them and they did not disappoint!”
“Great Service!! Spoke to Mo and Austin on multiple occasions trying to find a new wheel and tire combo for my Ram 1500. Really professional staff! Super happy with my new "shoes" - thanks again team!”
“Dont Shop in parts engine...
I place my order 2 months ago and pay full and after 2 months they emailed me they said its not available and i need to wait another 3 or more weeks and pay $983 plus tax more for my order, that is crazy, its such a waste of time placing order in PARTS ENGINE, dont buy here... not a good shop...”
“This company is terrible. They advertise that they have product in stock but they actually dont. Customer service is non existent. Took over a month to get my money back. I do not recommend this company at all. I thought that by dealing with a Canadian company the customer service would be outstanding. I was wrong. I should have read the reviews before I ordered from these people. Complete waist of time.”
“Read the rest of the reviews...shows parts in stock and they are not. I called 2 weeks later and the part hadn't even arrived at their warehouse. I cancelled the order and received email confirmation only to get an email a week later to say that it was too late to cancel my order as it was already in transit. What a scam. I already purchased my item somewhere else and now I have to go through a whole process of wasting my time and pay for a return shipment.”
“Absolutely the worst company I've ever dealt with.
They do not stock any products and lie about it.
Ordered an item that showed in stock...well it was not. I was.told it had expedited shipping and would arrive on 10 to 15 days.
Well here we are on day 70 and I still.dont have it.
They will not cancel the.order unless I pay a 20 restocking fee for an item that hasn't been delivered.
Customer service lies and doesn't respond either.
Recommend you stay clear of this place.”
“Ordered an item that showed in stock...it was not.
Was then told it would take 10 to 15 days maximum.
It has been 59 days now and they still claim it will arrive at their warehouse in a week or so...I've been told this a few times now.
Company doesn't want to refund even though they are clearly lying about stock and delivery.
I'll be charging this back with my credit card company in the next few days.
DO NOT WASTE YOUR TIME OR MONEY HERE...PLENTY OF OTHER SITES THAT ARENT DECEITFUL.”
“No customer service at all I have a receipt for tires to be delivered to me. I received an email that they are ready for pickup. I have the original receipt for delivery, they don't return emails and it's impossible to get through on the phone. Don't waste your time or money”
