“Ordered a set of tires,after calling multiple times they finally processed my order after 2 weeks.i did receive my order around the 3 week mark. Just ordered a front sway bar 4 days ago and still not processed, I ordered a rear sway bar from Amazon same day and showed up at my door 2 days ago. Not happy there service time.”
“November 28, 2025 Placed an online order for rims for 2018 Chevy Equinox, black Friday special 15 percent discount. Order showed 8 rims in stock.
December 2, 2025 7pm. Received an e-mail from Ron G. that the rims are back ordered and should be in stock in January 2026. Provided three options, cancel order, look at alternatives, wait for rims to be in stock
December 4, 2025 2:30pm. Called 1-877-920-3738 After over 9 minutes on hold, chose the call back feature.
December 4, 2015 4:00pm Called back and received same all agents are busy response. Chose the call back feature.
December 4, 2015 5:10pm Missed a call for Parts Engine
December 5, 2025 9:20am Called on hold for 6 minutes chose call back feature
December 5, 2015 Parts Engine phoned back, I was on a call and declined. Called back at 10:17am, Received a call back at 11:15am from Mari. Decided to keep the order estimated time is beginning of January.
December 19, 2025 Received an promotional e-mail from Parts Engine, I looked up rims for 2018 Equinox. Showed 4 steel rims in stock. Called at 1:25pm, chose call back feature. Mark called at 2:50pm. I told him the situation and he will look into it and e-mail or call me back.
January 7, 2026 Phoned at 10:41am. Went through menu to order status, chose call back feature at 10:43am. Call returned at 11:59am by Mark. I was put on hold for 5 minutes. Mark is passing up on to administration team, I will get an e-mail or phone call from him.
January 9th Phoned at 9:56am. Went through menu to order status, chose call back feature at 9:57am. Mark called at 11:10am. There is no new news on status.
January 13th Phoned at 10:45am. Went through menu to order status, chose call back feature at 10:46am. Phoned at 3:44pm, went through order status, chose call back feature at 3:46pm. Honey called back at 3:47pm. They have two in stock. I asked them to send them to me.
January 15th Phoned at 10:38am. Went through menu to order status, chose call back feature at 10:40am. Ann called back at 10:44am. I asked for a shipping update on the 2 rims. No tracking details yet. Called at 11:20am Chose to cancel order call back feature, nothing happened. Called back at 11:24am chose call back feature. Ann called back at 12:08pm. I cancelled the order. I will receive an e-mail confirming that. Refund 4 to 5 days. Received an e-mail from Parts Engine that my order has been cancelled and refund in 3 to 5 business days.”
“This company is not honest or transparent in their advertising or advice from reps. Items are listed as “ in stock” when they are not. They will string you along, saying things are there when they aren’t, they will falsify delivery dates.
Getting assistance on the phone is impossible.
If you ever want to receive what you ordered, order it elsewhere!”
“how is this company even open. ordered 4 weeks agao and still nothing. nobody answers the phone just tells you your on the call back list. finally got a call back and the person couldn't answer a single question and said they would look into it and call me back. it's been a week and nothing. also there website and phone boldly state free ground shipping in all of Canada and yet they charged $40 for shipping due to being in a rural area. Stay away from this company”
“after 15 days the shroud I have ordered did not show up. I phoned 11 times , waited for hours and only twice I got eventually to speak to a representative. They were supposed to phone me back with the order status update but never heard from them. I am trying to get reimboursed and started the process.”
“I placed an order with Partsengine.ca on June 6 for two items that was stocked in their warehouse. I was told that it will take a little longer to arrive since they need to have items transferred from their US warehouse, 2 or 3 weeks. We are July 4, a month later and got an email saying that an extra 2 or 3 weeks will be needed. STAY AWAY AT ALL COST, this is not a company that takes their clients seriously. Customer service is non existing and trying to get reimbursed seams impossible.”
“Dont Shop in parts engine...
I place my order 2 months ago and pay full and after 2 months they emailed me they said its not available and i need to wait another 3 or more weeks and pay $983 plus tax more for my order, that is crazy, its such a waste of time placing order in PARTS ENGINE, dont buy here... not a good shop...”
“This company is terrible. They advertise that they have product in stock but they actually dont. Customer service is non existent. Took over a month to get my money back. I do not recommend this company at all. I thought that by dealing with a Canadian company the customer service would be outstanding. I was wrong. I should have read the reviews before I ordered from these people. Complete waist of time.”
“Read the rest of the reviews...shows parts in stock and they are not. I called 2 weeks later and the part hadn't even arrived at their warehouse. I cancelled the order and received email confirmation only to get an email a week later to say that it was too late to cancel my order as it was already in transit. What a scam. I already purchased my item somewhere else and now I have to go through a whole process of wasting my time and pay for a return shipment.”
“Absolutely the worst company I've ever dealt with.
They do not stock any products and lie about it.
Ordered an item that showed in stock...well it was not. I was.told it had expedited shipping and would arrive on 10 to 15 days.
Well here we are on day 70 and I still.dont have it.
They will not cancel the.order unless I pay a 20 restocking fee for an item that hasn't been delivered.
Customer service lies and doesn't respond either.
Recommend you stay clear of this place.”
“Ordered an item that showed in stock...it was not.
Was then told it would take 10 to 15 days maximum.
It has been 59 days now and they still claim it will arrive at their warehouse in a week or so...I've been told this a few times now.
Company doesn't want to refund even though they are clearly lying about stock and delivery.
I'll be charging this back with my credit card company in the next few days.
DO NOT WASTE YOUR TIME OR MONEY HERE...PLENTY OF OTHER SITES THAT ARENT DECEITFUL.”
“No customer service at all I have a receipt for tires to be delivered to me. I received an email that they are ready for pickup. I have the original receipt for delivery, they don't return emails and it's impossible to get through on the phone. Don't waste your time or money”
“Odered a wiring kit for my trailer plug incl. free shipping. First I got a email they cant send it to a PO Box, so I send them a Street address on same day. After that only Crickets till I phoned them and got told they want now $15 for shipping ( so much to free shipping) Cancelled my order. So far no refund on my CC. Never again.”
“DO NOT BUY ANYTHING FROM THEM!
They advertise items that they do not stock.
They do not deliver, even after multiple confirmations.
They do not refund, even when they confirm that they will.”
“Thieves. Smug ignorant customer service refuse to even forward my claim to the claims department after they sent me something I didn't order and can't use! It's for the same model vehicle as mine but 12 years older than mine is. Tell me they won't do anything further to assist me! They did nothing except take my money and not send me what I paid for!”
