“Very happy to be able to order a pashmina in the exact colour I want and very easy to do. I would have appreciated an email acknowledgement of the order, i knew it was going through as the money had been debited from my bank. looking forward to enjoying it when it is ready.”
Thanks for this Amanda - we have been made aware of confirmation order emails not being received by customers - this has now been identified and we've managed to fix the issue - thank you for raising it - hope you enjoy your custom-made pashmina :)
Kind regards
Sarah
P&W Customer Support
“Would have been very good except that package was a gift for my wife and when delivered it had "pashmina..." address and name on outside of parcel thus spoiling the surprise!”
“I loved the various color options and just by looking at them online I loved them. The pricing is good for the purchase. The only thing is it is taking longer than what I thought to receive my order.”
Hi Cassandra. Thank you for the review and I am sorry to hear your delivery is taking a little longer than expected. We have been made aware of an issue over the weekend with the US postal service taking longer than stated to deliver orders within the US, so we are looking to get this addressed straight away for all US customers - Thank you for bringing it to our attention. I am going to arrange for my colleague to contact you this morning regarding this and we will help trace down your order for you.
And again, apologies for the slight delay.
Kind regards
Sarah
