“I ordered 2 pink wraps to match to a wedding outfit. I kept one and returned the other one. I had to pay £4.45 to return it and it was delivered to them 2 days later. I had to chase them twice for my refund. When other companies can refund within a matter of days, why does this company take more than 30 days. Would not buy from this company again. ☹️”
Hi Lyndsay. I am so sorry to hear this - I am going to arrange for my colleague to contact you this morning and trace down your order for you - We have been made aware of an issue over the weekend with the US postal service taking longer than stated to deliver orders within the US, so we are looking to get this addressed straight away. Thank you for bringing it to our attention.
And again, apologies for the slight delay.
Kind regards
Sarah
