“First timer with these guys, was a bit dubious at First because couldn’t believe how cheap they were for the Makita dab radio and 6ah battery, I saved £30 in total, arrived in 4 days 👍🏻
Definitely will be my go to company now for work gear Excellent service”
“First time writing a review but I’ve been inspired by the incredibly poor service.
I ordered a Bosch drill, was sent a much cheaper model - thankfully noticed this when the DHL man dropped the package off and managed to refuse delivery.
The item has still not come back to them and for this reason, over 3 weeks since attempted delivery they refuse to provide a refund citing a policy that they won’t do so until they receive the item.
They have not chased their couriers and simply repeat the above line. This is despite the fact that they sent the wrong item in the first place and that no delivery was made - the item is still within their own logistics network and their courier notes have made them aware of this.
I suggest you avoid this company - if things go wrong they will do nothing to fix things.”
“First time writing a review but I’ve been inspired by the incredibly poor service.
I ordered a Bosch drill, was sent a much cheaper model - thankfully noticed this when the DHL man dropped the package off and managed to refuse delivery.
The item has still not come back to them and for this reason, over 3 weeks since attempted delivery they refuse to provide a refund citing a policy that they won’t do so until they receive the item.
They have not chased their couriers and simply repeat the above line. This is despite the fact that they sent the wrong item in the first place and that no delivery was made - the item is still within their own logistics network and their courier notes have made them aware of this.
I suggest you avoid this company - if things go wrong they will do nothing to fix things.”
“First time writing a review but I’ve been inspired by the incredibly poor service.
I ordered a Bosch drill, was sent a much cheaper model - thankfully noticed this when the DHL man dropped the package off and managed to refuse delivery.
The item has still not come back to them and for this reason, over 3 weeks since attempted delivery they refuse to provide a refund citing a policy that they won’t do so until they receive the item.
They have not chased their couriers and simply repeat the above line. This is despite the fact that they sent the wrong item in the first place and that no delivery was made - the item is still within their own logistics network and their courier notes have made them aware of this.
I suggest you avoid this company - if things go wrong they will do nothing to fix things.”
“Rubbish service, slow dispatch, slow customer service.
I paid extra through PayPal to speed up dispatch but they still took 3 days to send my item. 3 days after that and it still hasn’t left Germany. You might save a few quid but you will be waiting a long time. For comparison, I bought items from 2 UK suppliers and the both arrived next day so I don’t accept any covivid-19 excuses. Oh, if you email them you’ll be waiting 2 days for a reply. Total waste of time”
“I ordered a Makita DTD 171Z LXT Brushless Compact Driver which included a Makpac Type 2 Storage Case and plastic inner liner. Delivery took 4 working days and I received updates via the DHL app on its progress. The only negative was the Driver was not separately boxed and left unsecured and loose in the box and subsequently destroyed the flimsy plastic liner bouncing around. Some bubble wrap surrounding the Driver or tape would have prevented this during its delivery from Germany. Slightly disappointed as i will have to purchase a new liner.”
“first time using passiontec. ordered makita impact driver 1 week ago and arrived today. very good service giving the current circumstances. highly recommend and will shop again”
“Great prices, was kept up to date throughout the whole process and delivery was very quick considering the current situation. will definitely be using again.”
