“To pay for my purchases, I tried to use my primary Visa card, a French card, which I use several times a week for purchases in various countries. It was refused twice because my number was not compatible with my Visa. I tried my second card, another Visa card issued by Revolut bank. Same result. I am so utterly fed up with all these commercial sites stuffed with bugs, making life more difficult than it should be.”
“I placed an order for my mother who is very pleased. Not many companies sell clothes that are suitable for her so she loves Patra and will be shopping again.”
“Ordered some really special gifts for Christmas. Delayed postage but that is to be expected and clearly explained by customer service. All arrived on time and exactly as described.”
“I am very happy with Patra Thermal Vest. Warm as I wished, very comfortable and soft. So light weight that I barely feel it. I can wear it even with my stretch jumper.”
“I have made more that one purchase from Patra, on the whole happy with my purchases. Very dissatisfied with returns policy. Cost of postage to return was £8 I will be reluctant to purchase again”
“Very good quality - silk, cotton and bamboo clothing. The underwear is particularly comfortable and there’s a broad range for both men and women.
Sizes are generally on the small side compared to the high street so do check their size chart to make sure of a good fit. Delivery is also generally swift.”
“Frustrating and time wasting experience trying to order:
a) on line
b) via phone
On line - placed order 3 times. Went to bank, authorised payment - went back to merchant (Patra) and page frozen with no confirmation of placing order and no email cofirmation.
Really frustrated so try to call.
Placed around 7 calls on different phones and different locations- so no phone or network problem my end.
Sales people politely answer, .. then just go silent like they can't hear you!!
Altogether disappointing and frustrating. I doubt I will order from this company again. Even if I were able to!!”
“The fabric of dress I ordered was poor quality, very flimsy and one of the sleeves had a machining error on it, a big tuck of material sewn through in the wrong place. I would have expected better quality control for £49, adding insult to injury I have had to pay to return it. Lesson learnt with buying clothes online. I certainly won’t be tempted by Patra adverts again.”
“I find the shape of their clothes really flattering on me and hide my tummy well. I now have their flared tunic top in 6 colours and I am sure I will purchase more.”
“Quality of the material used for the waste band of mens underwear is poor so that in the recommended 30º wash settings the elastic threads separate and wrap around other garments.
The silk mix material also very quickly loses the smooth condition when first delivered. It is clearly unwise to accept their advice that a 30º wash is appropriate.
The customer service response to my email to them was just to say that they had noted my comments but had not experienced the problem themselves - not the most encouraging response if they expected any further business or a good recommendation.
Will avoid them in future.”
“I am a size 12 and I ordered a one size elasticated belt. It was so small that it felt as though it was cutting me in half. If this is indicative of the sizing I think this is appalling.”
“At no point during the ordering process do they tell you that the garment you want is out of stock.
Theres a general comment about some colours available in mid March.
Fact seems to be all colourways are not available till mid March and no one at the office has any idea when it will be in stock.
More than happy to take the order, confirm it, without any feedback whatsoever.”
“Dress on website at 13.79. Patra sent email confirming at 13.79.dress delivered but charged me full.price of 62.00 without authorisation from me. Could have made me overdrawn. Refused to stick to the reduced price. Have sent it back without opening.”
