“Although the quality of Patra's silk products are just about satisfactory, (i.e not great since their underwear doesn't stand up to washing very well and becomes bobbly and eventually threadbare after a number of washes), the real problem is their dispatch service: - absolutely hopeless!
Expect a wait of between 7 to 10 working days between placement of order and delivery; - what company in this day and age takes that long to process a simple of order of 2 pairs of underpants?! And what delivery service are they using when they state that their "normal delivery" takes between 3 and 5 days following dispatch? (1st class post will normally get to its' destination after 1 or, at worst 2 days). All in all, given the fact that Patra products are far from being cheap, they do in fact offer a pretty useless commodity.”
“I have made more that one purchase from Patra, on the whole happy with my purchases. Very dissatisfied with returns policy. Cost of postage to return was £8 I will be reluctant to purchase again”
“Frustrating and time wasting experience trying to order:
a) on line
b) via phone
On line - placed order 3 times. Went to bank, authorised payment - went back to merchant (Patra) and page frozen with no confirmation of placing order and no email cofirmation.
Really frustrated so try to call.
Placed around 7 calls on different phones and different locations- so no phone or network problem my end.
Sales people politely answer, .. then just go silent like they can't hear you!!
Altogether disappointing and frustrating. I doubt I will order from this company again. Even if I were able to!!”
“The fabric of dress I ordered was poor quality, very flimsy and one of the sleeves had a machining error on it, a big tuck of material sewn through in the wrong place. I would have expected better quality control for £49, adding insult to injury I have had to pay to return it. Lesson learnt with buying clothes online. I certainly won’t be tempted by Patra adverts again.”
“I am a size 12 and I ordered a one size elasticated belt. It was so small that it felt as though it was cutting me in half. If this is indicative of the sizing I think this is appalling.”
“Back in the '90s I bought a pair of Patra silk trousers, size M. They still fit today and have lasted well. However I decided to buy size L last year because I know many manufacturers skimp on fabric by reducing the crotch to waist measurement, which I find uncomfortable. Unfortunately I had the length adjusted before washing them (as advised by hand in cold water) but they shrank so much they are now pirates! Unwisely I bought another pair recently, size XL, I washed them once and they are now too small. I have never known silk to shrink before, and I wonder whether this fabric is actually silk at all. You can't trust anyone these days!”
“I like the pure silk thermals I have purchased except for one thing. They shrink too much for 'fine' silk garments. I wash everything in cold water in a front load machine and then air dry flat as directed. Patra should either pre-shrink the fabric before cutting, or cut the body and sleeves 5 cm longer to allow for the shrinkage. The ones I purchased a year ago are still holding up well. The new ones I recently bought shrank after one washing like the others did.”
“I bought silk underwear in Jan 2020. Apart from quite a coarse weave my biggest bugbear is a very thick bulky waist elastic -inappropriate on such a fine fabric pair of knickers. At £21 not worth it.”
“Silk underwear purchased in Jan 2020 -very coarse weave, but greatest bugbear is the abnormally thick/bulky waist elastic on a pair of fine fabric knickers. Not worth £21”
“Quality is poor; silk underwear bobbling and becoming threadbare at the seams after just a month of normal wear and gentle washing. Considering how expensive they are, this is very poor show from a company who portray themselves as high quality.
When I sent them my comments they responded with a standard, lukewarm, corporate-speak email.
Very disenchanted and would not purchase again.”
