PawTronic GPS Dog Fence Reviews

Name: PawTronic GPS Dog Fence
Address: 8300 Boone Blvd Ste 500, Office 517, Vienna, Virginia
Rating: 3.87

3.9 Rating 114 Reviews

79 %

of reviewers recommend PawTronic GPS Dog Fence

Company Reviews

Info

About PawTronic GPS Dog Fence:

At PawTronic, we understand the deep bond between you and your furry companions. That's why we're dedicated to providing cutting-edge technology like GPS Dog Fence to ensure their safety and freedom, giving you peace of mind.

Visit Website

Phone:

(757)-517-8851

Email:

info@pawtronicgpsfence.com

Location:

8300 Boone Blvd Ste 500, Office 517,
Vienna
Virginia
22182 - 2681

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the pawtronic 2 collar in the mail a few days ago. Paid $300 and it’s absolutely garbage. Doesn’t stay connected to GPS, never can find a connection. Found my dog in the street yesterday while wearing the collar, and yes I set the fence and tried the horrible fence app to go with it. What a scam. Don’t believe a single good rating”

Helpful Report

Posted 1 day ago

“I spent $499 for two collars and 2 remotes for my dogs. However when the devices arrived, they did not have a strong enough GPS signal to work properly in my remote area of Northern WI. I reached out to Pawtronic to begin a return. I called them 5 times with no answer, emails were AI generated for the most part and they just kept explaining to me how to use the device when that was never the issue of user issues. When they finally started acknowledging my return request they said there would be a $25 restocking free for each device, which would total $100, and they said they could only accept the return with the original packaging. I no longer had the original packaging (who keeps the packaging when opening a product?!) Regardless I have contested the charges and will be sharing my experience with this terrible company on as many platforms as possible. DO NOT BUY FROM PAWTRONIC. There are much less expensive and more reliable options on Amazon with return guarantees if it doesn't suite your needs.”

Helpful Report

Posted 6 days ago

“I purchased the Pawtronic Pro Series 2 new from eBay. The collar was easy to set up and only took a few minutes. The issues were as follows: It would only work part of the time. It would pick up in clear areas and then wouldn't pickup again in the same area. Also when using the training collar it would beep and then not beep. It was intermittent so the dog was extremely confused. The collar only worked at times. I am very disappointed in my purchase and would not recommend it.”

Helpful Report

Posted 1 week ago

“If I could give this 0 stars I would. So unreliable and always “offline” Do not recommend.”

Helpful Report

Posted 3 weeks ago

“My collar only works part of the time. Not I have tried for the last three weeks to return it on for them to keep telling me they will send directions that i never receive even after using multiple email addresses. Stay away from this product....”

Helpful Report

Posted 3 weeks ago

“Didn't work for me sent it back for a refund BEEN since April and still no refund”

Helpful Report

Posted 4 months ago

“DO NOT BUY! These collars don't work! Bought 2 and they never work. HORRIBLE customer service. I have 6 acres of pasture land with 4 trees, and customer service said it was because I have a tree. The trees aren't even in the perimeter.”

Helpful Report

Posted 4 months ago

“The fence would not work in my area. Had a few people try to set it up. They do not stand behind there item. Would not give me a refund wanted to try things to get it to work. Then got out of refund date due to vacation.”

Helpful Report

Posted 4 months ago

“I do not recommend this product or company. I ordered 2 collars from them and both could not get a strong enough GPS signal to function. I live in a remote area so it wasn't so surprising. What was surprising was the $25 restocking fee they charged me for a product that didn't work as advertised. If you have any doubts about the collar working at your location I would be weary of Pawtronic. The support I received was impersonal and felt scripted. My order was late due to a color I chose being out of stock but I only found this out through me inquiring. The company knew about the shortage but failed to proactively notify me my order being late. Overall just bad business.”

Helpful Report

Posted 5 months ago

“I purchased the dog collar GPS system and it unfortunately did not work as described. My problem is trying to get my money refunded. After seven email requests for a refund, 5-6 pictures of the device in its original box, I was finally “allowed” to return it and sent a return label. Now after a month and zero response I still am waiting for my money back. Do not buy this unless you are positive it will work and you will be pleased with the product.”

Helpful Report

Posted 5 months ago

“After intense research I was super hopeful this would be the right fence for us. Unfortunately after 2 weeks of waiting on shipment it never shipped despite their promises to EXPEDITE. I had to reach out to customer service multiple times about the delay. They didn't have the items to fulfill my order. That sounds like a scam especially on a nearly $900 order. I finally requested a cancellation of my order and full refund. The Customer service is AWFUL.”

Helpful Report

Posted 5 months ago

“Terrible product would not recommend to anyone. Wasted money. Nothing but issues getting it to work in open areas with good signal”

Helpful Report

Posted 5 months ago

“I could not get it to connect, customer service did not help, and when I returned it they did not give me my full refund. I cannot recommend paw tronic to anyone.”

Helpful Report

Posted 5 months ago

“It was fairly easy to set up. But that’s where the good stops. The fence would work sometimes. Most of the time my dog could walk right through the boundary without the collar ever beeping. The battery would last 1 day. So, I contacted the company after only having it a week and told them I wanted to return it. Upon returning they still charge you a 25$ restocking fee which is probably the only way that they stay in business. They had the product for 10 days I had to email them to even get them to issue the refund. Save your 25$ and buy something else. Don’t waste your time.”

Helpful Report

Posted 5 months ago

“Pawtronics GPS Dog Collar – Very Disappointing This collar was completely ineffective for our 90 lb mastiff mix. Even with the shock set to the highest level, it had absolutely no impact—she didn’t react at all. I tested it myself, and a 9-volt battery on the tongue had more kick than this collar. On top of that, the system was slow to respond when our dog crossed the fence line, which defeats the entire purpose of a containment collar. The most frustrating part is the return policy. Pawtronics refused to accept a return because I removed the plastic screen cover when putting it on my dog. They claim that if the unit has been “used in any way,” it cannot be returned—which makes no sense for a product that must be used to evaluate. I’m stuck with an expensive collar that doesn’t work and a company that won’t stand behind its product. I would not recommend this to anyone, especially owners of large dogs. #HonestReview #PetProductReview #BuyerBeware #DoYourResearch #NotRecommended #ConsumerReview #Pawtronics #GPScollar #InvisibleFence #DogContainment”

Helpful Report

Posted 5 months ago

“Can’t get my collar to connect. Tried calling customer service multiple times, and can’t even get through. Online it says business hours are 7AM to 2 AM. I call within these hours, even tried emailing, but the automatic email said they are closed, I sent the email at 8AM they are supposed to be open. I want this to work, I may change my review if they answer their damn phone.”

Helpful Report

Posted 7 months ago

We are incredibly sorry for the frustration we've caused you.We apologize for the technical glitch that sent you a 'closed' message during our active business hours. We truly value that you want to make this work for your dog, and we want to make it right. We have alerted our senior support team to prioritize your case immediately. Please email us at support@pawtronicgpsfence.com or message us your order number. We will have a specialist call you personally to walk through the setup and ensure your collar is fully connected. We are ready to help and appreciate you giving us the chance to fix this.

Posted 6 months ago

“It had to be charged daily. It would not respond to the all GPS boundaries. Too small of screen on a phone; app needs to work on a PC or Kindle. Transmitter would not work at distances over 100 ft.; range was set to 500 ft..”

Helpful Report

Posted 7 months ago

“Whatever you do dont lose or damage that charging cable, because it is not easily replaced. Have to order one for $40!!! from pawtronic. They could not make it something like USB-C, mini usb, or some other common connector. Not happy right now!”

Helpful Report

Posted 7 months ago

“Terrible. Costumer service is slow. The collar doesn’t work. It disconnects randomly so my dog can run past it. No trees in the way or anything. And now they are saying I can’t return it because I took the screen cover off. Get a Halo.”

Helpful Report

Posted 8 months ago

“If I could give one star, I would. The product is completely unreliable. The gps boundary range is inaccurate and thus impossible to train a dog on not to mention dangerous. Customer service is a joke, they do not stand behind their product.”

Helpful Report

Posted 8 months ago

PawTronic GPS Dog Fence is rated 3.9 based on 114 reviews