Paypal Insights

Paypal have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their refunds.


Happiness Grade
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Business & Office
Business And Industrial

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Refunds - Difficult

Industry Average
" My buyers could not pay me, I could not Pay Sellers for Items I had baught (Chineese suppliers only accept Paypal) i was due refunds that could not be processed. "
- Anonymous
" So I am now having to sort the problem out with the sellers myself in order to get a refund! No more Paypal for me. "
- patsyj
" They are no more secure than a card company and for me possibly less secure, all the time you want to just buy something, fine, you cancel it and want a refund. "
- M Brown
Industry Average
" Top notch, great customer services safest and easiest way to shop online 5* "
- Karen
" Great customer service. I have had several issues buying and selling on eBay, depop etc. and Paypal never fail to help me out. Couldn’t recommend them enough especially to anyone with a business. "
- Aaron Weeks
" Brilliant service - Easy, fast, reliable, trustworthy, secure. My no 1 preferred online payment choice. "
- Nicolya Christi

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Alice, Customer Support