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Paypal Reviews

2.0 Rating 535 Reviews
C-
Happiness Grade

Paypal have a Customer Happiness Grade of C-. Customers love their customer service but are unhappy with their prices and delivery.

D

Price - Average

50.00%
Industry Average
“ Merchants beware: if Paypal fails, you pay the price. ”
- Luca
“ Paypal paid a seller a higher price without my permission, consent, or knowledge at the sellers request. And refused to address the issue, only to tell me the seller can authorize price unilaterally negotiating with Paypal to charge more than the original ordered price. And I the purchaser has to pay any price despite the fact I never was contacted or consented any price increase ”
- Ed Pappano
“ No wonder their share price is struggling and dropped from $350 to $60. ”
- Anonymous
D

Delivery - Average

50.00%
Industry Average
“ Oh and the item was coming from overseas, not disclosed and no expected delivery date- I expected to see shipping information from the order confirmation but I never got one. ”
- Bridget
“ When I followed up with Paypal, expecting a refund, I was shocked to learn that my case had already been closed in favour of the vendor on March 22—three days before the supposed delivery date! The Paypal agent told me nothing could be done. ”
- Tony R
“ I have an email from 1800flowers stating they will reimburse me for a flower delivery that showed up 1/3 the size of the bouquet on their website. ”
- Anonymous
C-

Refunds - Average

58.06%
Industry Average
“ In case PP-R-GRB-651119019, my claim was marked closed despite an incomplete refund for an undelivered order. ”
- Zeljko Iskra
“ i later get my refund ”
- Anonymous
“ The team managed my complaint efficiently and with great professionalism. Getting a full refund last week brought significant relief, and their commitment to customer satisfaction was clear from start to finish. ”
- Hailey Davidson
77.42%
Industry Average
“ Customer service Mikey and in general Cust service representative I spoke with,never too much hassle for them, issues resolved within minutes, friendly and honest manners,to be commended,never had an issue that could not be dealt with,thank you Paypal customer service for being helpful, friendly, helpful and knowledgeable! ”
- VCPD
“ I was told to contact customer service, but they have ignored my requests to withdraw. ”
- Silva
“ S secret service who eventually I got referred by a man called alexi victim with an email address alexivictimhelps @ mail . ”
- Karin Renata