Paypal have a Customer Happiness Grade of D. Customers are happy with their customer service but are unhappy with their delivery and refunds.
“
Oh and the item was coming from overseas, not disclosed and no expected delivery date- I expected to see shipping information from the order confirmation but I never got one.
”
- Bridget
“
When I followed up with Paypal, expecting a refund, I was shocked to learn that my case had already been closed in favour of the vendor on March 22—three days before the supposed delivery date! The Paypal agent told me nothing could be done.
”
- Tony R
“
I have an email from 1800flowers stating they will reimburse me for a flower delivery that showed up 1/3 the size of the bouquet on their website.
”
- Anonymous
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The buyer contacted support, and Paypal themselves told the buyer the only option was for me to issue a full refund so the buyer could reorder.
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- Luca
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Item was sent to the wrong address, they have this big refund policy being explained by someone who has a thick accent.
”
- Bridget
“
A large amount of unauthorized charges were made with my account and they promised since January that they would refund my money and they have not done this yet.
”
- Joshua Rosado
“
Customer service Mikey and in general Cust service representative I spoke with,never too much hassle for them, issues resolved within minutes, friendly and honest manners,to be commended,never had an issue that could not be dealt with,thank you Paypal customer service for being helpful, friendly, helpful and knowledgeable!
”
- VCPD
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I was told to contact customer service, but they have ignored my requests to withdraw.
”
- Silva
“
S secret service who eventually I got referred by a man called alexi victim with an email address alexivictimhelps @ mail .
”
- Karin Renata
