Paypal Insights

Paypal have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their refunds.

 

B-
Happiness Grade
Visit Website

Email:
pending_reversal@paypal.com

Categories:
Business & Office
Business And Industrial

Are you a business owner? See Business Solutions
E

Refunds - Difficult

45.45%
Industry Average
" My buyers could not pay me, I could not Pay Sellers for Items I had baught (Chineese suppliers only accept Paypal) i was due refunds that could not be processed. "
- Anonymous
" So I am now having to sort the problem out with the sellers myself in order to get a refund! No more Paypal for me. "
- patsyj
" They are no more secure than a card company and for me possibly less secure, all the time you want to just buy something, fine, you cancel it and want a refund. "
- M Brown
A-
88.97%
Industry Average
" Brilliant service - Easy, fast, reliable, trustworthy, secure. My no 1 preferred online payment choice. "
- Nicolya Christi
" Reliable purchasing processor, keeps you updated and makes the customer feel he or she is genuinely cared for and offered the best service. "
- Ronald Vos
" Fantastic customer service from Paypal! Never put on hold, spoke to a person, and had my issue resolved in under 5 minutes. impressed "
- Adam Soucie
Cookies help us improve user experience. They are also used for statistics, quality assurance, social media and for marketing. By using our website you consent to all cookies in accordance with our User Privacy Policy and Business User Privacy Policy.
Close This