Paypal Reviews

2.3 Rating 341 Reviews
C
Happiness Grade

Paypal have a Customer Happiness Grade of C. Customers love their customer service but are unhappy with their refunds.

E

Refunds - Difficult

37.50%
Industry Average
Months after moving to a new address, I had ordered a couple of items and used to pay pal to purchase. The items were shipped to the wrong address...My old address, even after the address was changed and 2 prior purchases were shipped to the new address. I spoke with 3 different supervisors at Paypal who agreed they had a glitch in the system but they refuse to refund my money. Their purchase guarantee sucks!
- Bob P
They have ridiculous refund requirements now.
- Josh C.
I did seek a partial refund as The 4g option works fine.
- VINCENT CONWAY
85.11%
Industry Average
I am experienced good customer service.
- Pratap Kottayil Ramachandran
I am satisfied with the service.
- Manju Vijayakumar
It’s one of the best out there that deal with retailers for you and the customer service is excellent. Anything happen no problem Paypal will sort out
- David White