PC World Insights

PC World have a Customer Happiness Grade of B-. Customers love their prices and delivery but are unhappy with their refunds.


Happiness Grade

Price - Excellent

Industry Average
" prices are way too high compared to other shops, most of the time when you show up to the shop they never have the items in stock so you just basically waste your time and effort. "
- Dovydas Kochanka
" Tamworth this weekend had manager reviewing customers as they left store and was interacting with dissatisfied customers, they intervened when I pushed sad face on leaving store, they asked my why and told them problems I had with carphone warehouse operating in their store who advertise at wrong price and try to charge you extra, they put it right by telling carphone warehouse that they do not operate like this and told them to put it right. "
- David Satchell
" Better prices "
- Dan-Alexandru Daitoiu
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Delivery - Fast

Industry Average
" Very good prompt delivery on time "
- John
" Great price and very quick delivery - on a Saturday "
- Bob Moran
" i have purchased many items and every time delivery as expected goods working etc "
- stephen tasker

Refunds - Difficult

Industry Average
" They refuse to refund me. "
- Richard the customer (as they need reminding)
" Cannot get an answer and just get passed around from department to department and do not want to refund me. "
- Thomas Lew
" No refund for the waste of money on the original delivery even. "
- Alastair

Customer Service - Average

Industry Average
" Very good customer service and happy environment in the shops "
- Toby Hulme
" Very bad customer service in Beckton Retail Park store. It can wise to avoid this store. Very happy with online service. "
- Sahitya Paul
" Had a great service from them on this occasion. Can't fault the value and service. "
- Mark Taylor
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