Pearson VUE Reviews

"Terrible Experience !! on 12th October 2025.\r\nCandidate ID : a9WRf00000026fnMAA\u2028\r\n\r\nFirst on this is not a way to treat salesforce professional that are working hard to stay relevant in the industry by spending time and investing money to pass certification exam!\u2028\u2028\r\n\r\nI have logged 30 minutes before today's exam. I have done all the checking requirements.\r\n1- Selfie\r\n2- Photo of ID (back and forth)\r\n3- Photo of my desk space (right, left, behind, in front) in which I will take my exam\r\n\r\n-> Then a first call from an agent (a lady) came asking me to \"remove all my items on the desk (a cup , some salesforce goodies) \u00bb\r\nAfter that he asked me to go a second time through the verification phase with all the photos (right, left, behind, in front) of my desk to confirm I had made the cleaning.\u2028\u2028\r\n\r\nAfter I did, nothing for 10 mins. No explanation, no messages, no news ! While I was already stressing out with the exam, this did not help at all to stay focus. \u2028\u2028\r\n\r\nSo I started to speak in the recorded camera, until another proctor (a guy) got in touch with me.\u2028Telling me this. \u00ab I had also to clean the row below my desk space (like folders and other working items) \u00bb I told him I had all my stuff was in that row as its my working office (folders, files, and that I cannot access to them anyway during the exam).\u2028\u2028\r\n\r\nHe pressured me into doing it saying he will revoke me from the exam (the first threat).\r\n\r\nSo I removed all my space in another room (please see below the image). This became so stressing and made me totally unfocus to the actual exam.\u2028\u2028But THIS IS NOT IT.\r\nI did it follow all the instructions, BUT the proctor came back to me with this \"There are many people walking behind you\".\r\nI explained to him that the \"many people\" is just my wife, that we had a little space in the appartement and the bathroom door was behind my office desk.\r\n\r\nI asked about the possibility that she might come once during the exam to do her needs. \u2028\r\nHe concluded that I should let he know to not come during the exam during.\r\n\r\nI SAID OK !\r\n\r\nMeanwhile he started the exam but I have not started it myself. So , I went to my wife in her room to say what proctor told me \u00ab Don\u2019t come nearby even if you have a need for the bathroom \u00bb.\u2028\u2028\r\n\r\nWhen I came back and sat, I accepted the last exam conditions then started to answer the first questions.\r\n\r\nI then received this message \u00ab Please excuse the interruption, but I observed you leaving the testing space. This action violates our OnVUE testing policies. Unfortunately, I must revoke your exam session. The following case has been created to document this situation: 13670802. \u00bb\r\n\r\nWHAT EXACTLY IS THE POINT mistreated your actual customers like this? \u2028I have prepared hard for this exam. The conditions were tough, and more to that, I have respected every rule and every conditions and this is what actually made me kicked out of the exam.\u2028\r\n\r\nI paid for the exam , I should not be treated this way. I have blocked a Sunday morning to pass the exam, I have prepared for weeks . ALL FOR NOTHING? To be kicked out like a total bug ."

"Terrible Experience !! on 12th October 2025.\r\nCandidate ID : a9WRf00000026fnMAA\u2028\r\n\r\nFirst on this is not a way to treat salesforce professional that are working hard to stay relevant in the industry by spending time and investing money to pass certification exam!\u2028\u2028\r\n\r\nI have logged 30 minutes before today's exam. I have done all the checking requirements.\r\n1- Selfie\r\n2- Photo of ID (back and forth)\r\n3- Photo of my desk space (right, left, behind, in front) in which I will take my exam\r\n\r\n-> Then a first call from an agent (a lady) came asking me to \"remove all my items on the desk (a cup , some salesforce goodies) \u00bb\r\nAfter that he asked me to go a second time through the verification phase with all the photos (right, left, behind, in front) of my desk to confirm I had made the cleaning.\u2028\u2028\r\n\r\nAfter I did, nothing for 10 mins. No explanation, no messages, no news ! While I was already stressing out with the exam, this did not help at all to stay focus. \u2028\u2028\r\n\r\nSo I started to speak in the recorded camera, until another proctor (a guy) got in touch with me.\u2028Telling me this. \u00ab I had also to clean the row below my desk space (like folders and other working items) \u00bb I told him I had all my stuff was in that row as its my working office (folders, files, and that I cannot access to them anyway during the exam).\u2028\u2028\r\n\r\nHe pressured me into doing it saying he will revoke me from the exam (the first threat).\r\n\r\nSo I removed all my space in another room (please see below the image). This became so stressing and made me totally unfocus to the actual exam.\u2028\u2028But THIS IS NOT IT.\r\nI did it follow all the instructions, BUT the proctor came back to me with this \"There are many people walking behind you\".\r\nI explained to him that the \"many people\" is just my wife, that we had a little space in the appartement and the bathroom door was behind my office desk.\r\n\r\nI asked about the possibility that she might come once during the exam to do her needs. \u2028\r\nHe concluded that I should let he know to not come during the exam during.\r\n\r\nI SAID OK !\r\n\r\nMeanwhile he started the exam but I have not started it myself. So , I went to my wife in her room to say what proctor told me \u00ab Don\u2019t come nearby even if you have a need for the bathroom \u00bb.\u2028\u2028\r\n\r\nWhen I came back and sat, I accepted the last exam conditions then started to answer the first questions.\r\n\r\nI then received this message \u00ab Please excuse the interruption, but I observed you leaving the testing space. This action violates our OnVUE testing policies. Unfortunately, I must revoke your exam session. The following case has been created to document this situation: 13670802. \u00bb\r\n\r\nWHAT EXACTLY IS THE POINT mistreated your actual customers like this? \u2028I have prepared hard for this exam. The conditions were tough, and more to that, I have respected every rule and every conditions and this is what actually made me kicked out of the exam.\u2028\r\n\r\nI paid for the exam , I should not be treated this way. I have blocked a Sunday morning to pass the exam, I have prepared for weeks . ALL FOR NOTHING? To be kicked out like a total bug ."

"Terrible Experience !! on 12th October 2025.\r\nCandidate ID : a9WRf00000026fnMAA\u2028\r\n\r\nFirst on this is not a way to treat salesforce professional that are working hard to stay relevant in the industry by spending time and investing money to pass certification exam!\u2028\u2028\r\n\r\nI have logged 30 minutes before today's exam. I have done all the checking requirements.\r\n1- Selfie\r\n2- Photo of ID (back and forth)\r\n3- Photo of my desk space (right, left, behind, in front) in which I will take my exam\r\n\r\n-> Then a first call from an agent (a lady) came asking me to \"remove all my items on the desk (a cup , some salesforce goodies) \u00bb\r\nAfter that he asked me to go a second time through the verification phase with all the photos (right, left, behind, in front) of my desk to confirm I had made the cleaning.\u2028\u2028\r\n\r\nAfter I did, nothing for 10 mins. No explanation, no messages, no news ! While I was already stressing out with the exam, this did not help at all to stay focus. \u2028\u2028\r\n\r\nSo I started to speak in the recorded camera, until another proctor (a guy) got in touch with me.\u2028Telling me this. \u00ab I had also to clean the row below my desk space (like folders and other working items) \u00bb I told him I had all my stuff was in that row as its my working office (folders, files, and that I cannot access to them anyway during the exam).\u2028\u2028\r\n\r\nHe pressured me into doing it saying he will revoke me from the exam (the first threat).\r\n\r\nSo I removed all my space in another room (please see below the image). This became so stressing and made me totally unfocus to the actual exam.\u2028\u2028But THIS IS NOT IT.\r\nI did it follow all the instructions, BUT the proctor came back to me with this \"There are many people walking behind you\".\r\nI explained to him that the \"many people\" is just my wife, that we had a little space in the appartement and the bathroom door was behind my office desk.\r\n\r\nI asked about the possibility that she might come once during the exam to do her needs. \u2028\r\nHe concluded that I should let he know to not come during the exam during.\r\n\r\nI SAID OK !\r\n\r\nMeanwhile he started the exam but I have not started it myself. So , I went to my wife in her room to say what proctor told me \u00ab Don\u2019t come nearby even if you have a need for the bathroom \u00bb.\u2028\u2028\r\n\r\nWhen I came back and sat, I accepted the last exam conditions then started to answer the first questions.\r\n\r\nI then received this message \u00ab Please excuse the interruption, but I observed you leaving the testing space. This action violates our OnVUE testing policies. Unfortunately, I must revoke your exam session. The following case has been created to document this situation: 13670802. \u00bb\r\n\r\nWHAT EXACTLY IS THE POINT mistreated your actual customers like this? \u2028I have prepared hard for this exam. The conditions were tough, and more to that, I have respected every rule and every conditions and this is what actually made me kicked out of the exam.\u2028\r\n\r\nI paid for the exam , I should not be treated this way. I have blocked a Sunday morning to pass the exam, I have prepared for weeks . ALL FOR NOTHING? To be kicked out like a total bug ."

"If it were possible to issue a score less than one star, I would. I believe there should be an option for negative stars. I would give them a -5 in terms of customer service, issue knowledge, professionalism, etc. The CISSP certification was high on my list of priorities until this experience.\r\n\r\nThe customer service representatives were incredibly rude and refused to assist me. When I asked to speak with a supervisor, they placed me on hold repeatedly, often for 3 to 5 minutes at a time and frequently throughout the call. On each call, I was placed on hold at least four times.\r\n\r\nI have never been more disappointed or dissatisfied with any service, regardless of the location of the call center. This behavior seemed purposefully rude and disrespectful. I am so frustrated that I would consider taking legal action."

"If it were possible to issue a score less than one star, I would. I believe there should be an option for negative stars. I would give them a -5 in terms of customer service, issue knowledge, professionalism, etc. The CISSP certification was high on my list of priorities until this experience.\r\n\r\nThe customer service representatives were incredibly rude and refused to assist me. When I asked to speak with a supervisor, they placed me on hold repeatedly, often for 3 to 5 minutes at a time and frequently throughout the call. On each call, I was placed on hold at least four times.\r\n\r\nI have never been more disappointed or dissatisfied with any service, regardless of the location of the call center. This behavior seemed purposefully rude and disrespectful. I am so frustrated that I would consider taking legal action."

"If it were possible to issue a score less than one star, I would. I believe there should be an option for negative stars. I would give them a -5 in terms of customer service, issue knowledge, professionalism, etc. The CISSP certification was high on my list of priorities until this experience.\r\n\r\nThe customer service representatives were incredibly rude and refused to assist me. When I asked to speak with a supervisor, they placed me on hold repeatedly, often for 3 to 5 minutes at a time and frequently throughout the call. On each call, I was placed on hold at least four times.\r\n\r\nI have never been more disappointed or dissatisfied with any service, regardless of the location of the call center. This behavior seemed purposefully rude and disrespectful. I am so frustrated that I would consider taking legal action."

"If it were possible to issue a score less than one star, I would. I believe there should be an option for negative stars. I would give them a -5 in terms of customer service, issue knowledge, professionalism, etc. The CISSP certification was high on my list of priorities until this experience.\r\n\r\nThe customer service representatives were incredibly rude and refused to assist me. When I asked to speak with a supervisor, they placed me on hold repeatedly, often for 3 to 5 minutes at a time and frequently throughout the call. On each call, I was placed on hold at least four times.\r\n\r\nI have never been more disappointed or dissatisfied with any service, regardless of the location of the call center. This behavior seemed purposefully rude and disrespectful. I am so frustrated that I would consider taking legal action."