“Constant mistakes, giving me medication that made me very sick, telling me to continue taking it despite this, until I had to get an endoscopy which proved it had caused me microscopic inflammatory bowel disease which stopped when I stopped the medication. They also prescribed me naproxen without the medication that goes with it to avoid sick so I was again very sick. They gave me antibiotics unnecessarily. They made constant mistakes with my prescriptions, called me in for hormone blood tests, when I got there they had booked me in for an iron blood test, and denied that they had told me I needed a hormone test. They left me alone with my notes which when I read, were full of serious errors. When I sent a complaint letter I got a cold and rude response denying any mistakes despite the evidence”
“As a senior citizen I’ve attended quite a few surgeries, both in Bristol and elsewhere, and this is by far the best.
The helpful reception team creates a welcoming atmosphere (no mean achievement considering not every patient is patient!) and the nurses and HCAs are both caring and efficient.
With long term ailments the doctor you see will book your next appointment to ensure continuity of practice. Using the 24 hour automated telephone booking service may mean you don’t always see the doctor you want. But I’ve never found it a problem since all the doctors really do listen and discuss your treatment with you. This will not always be in the form of a prescription but could be practical advice or, reassuringly, a rapid referral to a specialist.
Throughout there’s a balanced blend of care, compassion and professionalism. Such a state of affairs doesn’t just happen – so all credit to the management for fostering it.”
