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Peppersmith Reviews

4.8 Rating 555 Reviews
96 %
of reviewers recommend Peppersmith
4.8
Based on 555 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Peppersmith Reviews
Anonymous
Anonymous  // 01/01/2019
My order of the mixed mints box arrived in a battered cardboard mailing box and not the presentation box shown on the Peppersmith website. The two tins I'd ordered were tightly wedged into the box without protection but luckily weren't dented. Lovely mints, as always, but considering the price paid they should have arrived in the proper presentation box as shown.
Helpful Report
Posted 3 months ago
Big thanks for your feedback😊 We are super pleased you love our mints as much as we do - and we are verry sorry that your minty delights came in a damaged box! 😞Keep and eye out in your email and we will be in contact 🤞 - Your Peppersmith Team 💚
Posted 3 months ago
I'm normally a happy Peppersmith customer but have been disappointed with my last couple of orders which have supplied products with very short expiry periods. My last order arrived in November with an expiry date of December. I received no reply from customer services when I expressed my disappointment at this.
Helpful Report
Posted 1 year ago
Hi Mark, Thank you for your thoughts and feedback! We appreciate hearing how we've done and how we can improve too. We'll be getting in touch with you directly to see if we ca get to the bottom of this. Your Peppersmith Team 💚
Posted 1 year ago
The mints are really lovely but the best before date is only a month away so they will have to be binned. Very disappointing. When I replied to their email it just bounced back. So all in all not pleased with this company. Shame , the mints are good
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Posted 1 year ago
Unacceptably slow to despatch and deliver.
Helpful Report
Posted 1 year ago
Peppersmith is rated 4.8 based on 555 reviews