PerfectVape Reviews

2.0 Rating 134 Reviews
B-
Happiness Grade

PerfectVape have a Customer Happiness Grade of B-. Customers love their delivery and customer service but are unhappy with their refunds.

B-

Price - Average

66.67%
Industry Average
Price, best by far of any other online retailer.
- Anonymous
Love this company. They reply to any questions or concern I may have. Fast shipping great price. I only had 1 defective item which they credit my account and I have placed I believe 5 order so far. In 2 months or less.
- Crystal Bello
I absolutely recommend to anyone that vapes go to PerfectVape.com it is the best site that you’ll ever find. They have everything and for the best price that I’ve ever seen!!!
- Dan
A

Delivery - Fast

100.00%
Industry Average
I've been ordering from Perfect Vape almost a year now and they have the most reasonable prices and fast delivery hands down. I had a few questions about an order last week and Ariana, resolved my concern in a matter of minutes. Not only was she professional, she went beyond and above customer satisfaction. Perfect Vape will always have my business!
- Shereca Y.
I don’t know why there are bad reviews. I placed my order on Wednesday and my order went from processing to shipped within 24 hours. They sent me a tracking number and I received my order a day early on Friday. 2 days from placing the order to delivery. I will definitely order from them again.
- Steve
I have always had great experiences with Perfect Vape-great communication and fast delivery. I recently placed an order and was sent the wrong product. Jessica got back to me immediately and everything was taken care of in two days. Jessica really wanted to make sure that I was completely satisfied. Add great customer service to my list of pluses!
- Sheryl Possoff
F

Refunds - Difficult

22.22%
Industry Average
Half the time disposables don't work and they find any reason not to give a refund.
- Anonymous
My vape has never worked & this seller wouldn’t give me a refund. I requested within the ten days the site shows for a refund. My vape now says check atomizer no matter if I change the coil & clean the contact points. Worst vape shop ever
- Nick
Stay as far away from this company as possible. Horrible customer service. Very lengthy delivery times. Do not stand behind their product. I am being forced to sue them to get a refund.
- Jack
81.25%
Industry Average
One email to customer service and it was corrected.
- Anonymous
But there’s no customer service chat or number to confirm this, there’s no faq’s regarding this.
- Anonymous
i have ordered from here sevral times and all of my things have been authentic and amazing and great service so i give it 5 stars
- Anonymous