In the Paper Reviews

Name: In the Paper
Address: Weardale Business Centre, Martin Street, Stanhope, Stanhope
Rating: 4.27

4.3 Rating 3,888 Reviews

81 %

of reviewers recommend In the Paper

4.3

Based on 3,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01388528000

Email:

customerservice@kornit.com

Location:

Weardale Business Centre, Martin Street, Stanhope
Stanhope
DL13 2UY

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In the Paper 5 star review on 2nd March 2022

Linda

In the Paper 5 star review on 16th June 2020

Caz Hall Rotherham

In the Paper 1 star review on 12th December 2017

Kirsty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered personalised mug. First mug was perfect but second mugs printing had not been put on straight and didn't look good, thankfully the second was not for a gift!”

Helpful Report

Posted 9 years ago

Hi, thank you for your email. Please contact our customer service team directly and we will be able to correct this printing issue for you. Thank you.

Posted 9 years ago

“I had expected top quality merchandise here so as to reflect the price but unfortunately its not. The quality of the printing is average to poor as are the cups themselves. In one of the mugs I received there was a small piece of hair or fluff stuck into the print. I don't want to pull it off incase the paint comes off. Its only like 4 mm but still I expected better.”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. I am very sorry that you are unhappy with the quality of the mugs you have received. I have checked our customer service record and it looks as if you haven't previously contacted us about this. Please feel free to contact our customer service team on 01388 528000 and we will be happy to put this right for you. Thank you.

Posted 9 years ago

“Quick delivery at a price but disappointed with the quality of the pictures on the cups”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. I am very sorry that you are unhappy with the items you have received. Please feel free to contact our customer service team and we will be happy to look into this further for you and arrange a reprint if the issue is something we can resolve as we always want our customers to be happy with the products they receive. Thank you.

Posted 9 years ago

“Was quite disappointed when this came as looked nothing like the photo , was just a print off & not very bright in colour either . Where as on the Groupon advert it looks very vibrant photograph . Would not recommend”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. I am very sorry that you are unhappy with the products you have received. Please feel free to call our customer service team on 01388 528000 to discuss this matter further. Thank you.

Posted 9 years ago

“1 This gift has NOT arrived yet so can't review it. 2 This is a Christmas gift for Luke, so again unable to review. 3 Would appreciate delivery. Thank you.”

Helpful Report

Posted 9 years ago

Thank you for your comments. I can confirm that your order was despatched on 21/10/15 (the day the order was placed) by 2nd class Royal Mail to the address shown on your confirmation email. We do ask that you allow up to 10 working days delivery for Amazon Local orders. Please do not hesitate to contact our customer service team if your order has not arrived within the quoted time-scale. Thank you.

Posted 9 years ago

“I expected the photo to come in a frame - not a cardboard mount. Very poor quality for the price. Would not recommend.”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. I am sorry that your order was not as expected. We do offer the product you selected in both a folder and frame. Having checked your order and your confirmation email, I can see that the folder was selected on this occasion. If you wanted to upgrade to the frame, please do not hesitate to contact our customer service team and we will be happy to help. Thank you.

Posted 9 years ago

“Disappointed”

Helpful Report

Posted 9 years ago

Hi, thank you for your comment. I am very sorry that you have been disappointed with the product you have received. I can see that you have been in touch with our customer service team to discuss this matter. Thank you.

Posted 9 years ago

“.”

Helpful Report

Posted 9 years ago

Hi, Thank you for rating the service you have received. Unfortunately I cannot see any comments on your review and have checked our customer service logs and cannot see any correspondence from you. Please do not hesitate to contact our customer service team directly if you have any queries or problems relating to your order. Thank you.

Posted 9 years ago

“The help I received with placing the order was good but the after sales follow up is a tad poor as I cannot track where the order is at the moment. I do not know if that has anything to do with fact that I reside in South Africa.”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. Our international service is not a tracked service - we do ask customers to allow up to 14 working days for delivery for the international service. Your order was despatched on 02/10/15 – please do not hesitate to contact our customer service team directly if your order has not arrived within the 14 working days. Thank you.

Posted 9 years ago

“I have yet to receive the personalised Manchester united mug that I ordered last Sunday 4th October.”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. I am very sorry that your order has not yet arrived. I have checked and I can't see any correspondence with our customer service team regarding your delivery - this is always the best way if you have any questions or queries regarding your order. Your order was despatched on the 5th using the delivery service you chose - Royal Mail Second Class Post. Please allow up to 7 working days for your order to be received. If the order has still not arrived after this time please contact our customer service team directly on 01388 528000 or sales@inthepaper.co.uk who will be happy to help you further. Many thanks

Posted 9 years ago

“Disappointed that the coasters did not come in a box and were loose in an envelope - they were for a present. No receipt, no compliment slip.”

Helpful Report

Posted 9 years ago

Thank for your comments. We always appreciate any opportunity to improve our products or service. We will take note of your suggestions.

Posted 9 years ago

“The t shirt is great heavy cotton good printing. The mouse mat was not even Harrisonn name and team and when notified you insisted on se ding a replacement after my man sent a pic of the wrong one She told you it would be too late for my birthday as they were staying away overnight. She sent two emails saying g the same and requesting a refund. No one took any notice. Not good!!!”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. We do always appreciate our customers taking the time to leave us feedback as we are always looking for ways to improve upon our products and service. I am very sorry that you received the wrong order – this looks like the wrong item was selected at the packing stage. We did see from your original email that it was a gift for a birthday the following day and we contacted you to inform you that we could send a replacement to be delivered the following day before 1pm – we asked in the email if you would like us to go ahead and arrange this. When we didn’t receive a reply, we took the decision to resend on the next day service to ensure that you did receive the replacement product in time and we also emailed you to inform you of this. I am very sorry that you were not happy with this. Please do not hesitate to contact our customer service team if you would like to discuss this further on 01388 528000.

Posted 9 years ago

“Bit disappointed with the quality and expected it to be heavier. I also thought it would come in a presentation box. I will have to source this myself now. Glad I didn't pay full price.”

Helpful Report

Posted 9 years ago

Thank for your comments. We always appreciate any opportunity to improve our products or service. We will take note of your suggestion.

Posted 9 years ago

“haven't received order yet it was made on the 27th august it is now 20th September so unsure of why a review is needed yet. i am giving a poor because i have ordered personalized gifts of other websites but never have taken this long one is for a birthday and don't think i will receive in time after just looking at status of order”

Helpful Report

Posted 9 years ago

Hi, Thank you for your comments. I am very sorry that your order has not arrived. We certainly would have expected delivery before now so I have arranged for your order to be re-despatched today, for delivery tomorrow before 1pm. If you have any further questions regarding your order, it is always best to contact our customer service team directly where we would be happy to help. Thank you.

Posted 9 years ago

“A little disappointed with the frame Not only was frame chipped and the clips on the back were broken the frame is cheap looking for what it costs I'd of expected something a little more expensive looking, so I have to go out a buy a new frame now! so its cost my double. The picture it's self is great ????”

Helpful Report

Posted 9 years ago

Hi, Thank you for your comments. I am very sorry that you are not happy with the product you have received. If the frame is damaged in any way we will certainly put this right for you. I've checked our customer service logs and it doesn't seem as if you have contacted us regarding the damaged frame - please do not hesitate to contact us either by email (sales@inthepaper.co.uk) or by phone (01388 528000) and we will arrange a replacement frame for you immediately. Thank you.

Posted 9 years ago

“This was a present for my son Paul Stout (Birmingham City Supporter). I am taking this back to Australia with me. The Transfer was somewhat spotty in places and looked more like a 'second' that a perfect Mug for which I had paid £12.45 inc packaging and delivery. Very disappointing!”

Helpful Report

Posted 9 years ago

Hi, Thank you for your message. I am very sorry that you are unhappy with the quality of the product you have received. We do always appreciate the opportunity to rectify the situation if a customer is unhappy with the product or service. If you would like to contact our customer service team regarding your order at your earliest convenience, we will be happy to arrange a replacement product on an express delivery service. Thank you.

Posted 9 years ago

“I suppose I could have stated the transaction was "normal" because I've found after living here for over 10 years NOTHING is ever presented properly or the transaction correct and always takes additional hassle and phone calls so..............but I won't do that. My package was short of an item ordered and there was NOTHING in the package to indicate why, or.....if it was being sent at a later date. So........here I am.......ONCE again, having to complete a followup to complete the transaction in a satisfactry manner. Someone should put a map of England on FB with a red line through and a circle with the staement underneath....."We're sorry for any inonvenience, but this country no longer does ANYTHING CORRECTLY and you'll just have to be patient while it all gets sorted out”

Helpful Report

Posted 9 years ago

Hi, Thank you for your comments. I am very sorry that you are unhappy with the service you have received. I can confirm that the notebook is being despatched from a separate address and therefore will arrive separately. I am sorry if this information was not passed on to you. I can confirm that the item is on its way to you. Please allow 3-7 working days from you placing the order for delivery. If you have any further questions, please do not hesitate to contact our customer service team directly on sales@inthepaper.co.uk or 01388 52800 and we will be happy to help you. Many thanks.

Posted 9 years ago

“The day after I placed my order, I got an email saying that I'd looked at certain items and giving me a code for 10% discount. I gave them the code and was told that my order had already been placed so no discount was possible. The next day, I got another email saying that 10% discount was available so they got a reply from me telling them never to bother me again.”

Helpful Report

Posted 9 years ago

“Took a week to arrive using the free post. I felt this was a bit slow, especially as I was asked to review the product days before I'd even received it. The T-shirt itself was a bit of a disappointment. The material is thin and not the good quality I was expecting. I can easily see the colour of my skin through it. I've bought it as a gift and other then the novelty of having their name printed on it I wouldn't rate it highly. Thicker, better quality T-shirts to print onto should be used.”

Helpful Report

Posted 9 years ago

In the Paper is rated 4.3 based on 3,888 reviews