In the Paper Reviews

Name: In the Paper
Address: Weardale Business Centre, Martin Street, Stanhope, Stanhope
Rating: 4.27

4.3 Rating 3,888 Reviews

81 %

of reviewers recommend In the Paper

4.3

Based on 3,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01388528000

Email:

customerservice@kornit.com

Location:

Weardale Business Centre, Martin Street, Stanhope
Stanhope
DL13 2UY

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In the Paper 5 star review on 2nd March 2022

Linda

In the Paper 5 star review on 16th June 2020

Caz Hall Rotherham

In the Paper 1 star review on 12th December 2017

Kirsty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why do you email me assuming my name is the same as the personalisation I requested? It's a gift. Weird assumption!”

Helpful Report

Posted 8 years ago

“The icon know showing Liverpool football crest was very small and insignificant so very disappointed. I have kept it as it is a Christmas present for my son but I feel I will have to apologise to him for the size of logo.”

Helpful Report

Posted 8 years ago

I'm sorry to hear that you are not satisfied with the cufflinks you have ordered. Please could you get in touch with our customer services team at your earliest convenience either via phone call on 01388 528000 or via email at sales@inthepaper.co.uk and we will help you resolve this issue.

Posted 8 years ago

Hi Hazel Thank you for contacting us and I am happy that we have been able to resolve this to your satisfaction.

Posted 8 years ago

“The print was hanging out of the box when it arrived and was stuck to the inside of the tape used to secure the lid of the cardboard box. The print was a little dark. My son loves it so that's what matters. Thank uou”

Helpful Report

Posted 8 years ago

I'm sorry to hear that your print arrived with issues, if you would like please contact our customer services team at sales@inthepaper.co.uk or call us on 01388528000 and we can look into this for you. Kind regards.

Posted 8 years ago

“Poor quality”

Helpful Report

Posted 8 years ago

I'm sorry to hear that the product you have ordered isn't the quality you expected. Please contact our customer services team as soon as possible so we can look into this for you. Please email us at sales@inthepaper.co.uk or call us on 01388528000.

Posted 8 years ago

“We were pleased with the design of the card but half the personalisation was missing and the site kept crashing”

Helpful Report

Posted 8 years ago

Hi Alan, Thank you for leaving a review. I'm sorry to hear you have recived a product with personalisation missing, Please contact our customer services team at Sales@inthepaper.co.uk so we can fix this problem for you.

Posted 8 years ago

“I ordered a card on 25 July. I received email asking for review on 1 August, but as card hadn't arrived I couldn't fulfil request. I rang on 5 August saying card hadn't arrived. Replacement sent out that day and received 6 August. Card was fab!”

Helpful Report

Posted 8 years ago

“Super quick delivery, good quality. Not true to size. Ordered XL ladies t-shirt which should be size 20-22 but i am size 12-14 and it only just fitted me.”

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Posted 8 years ago

Hi Tina, Thank you for your review. I am very sorry you have had a problem with the size of the product you have received. I believe you have already contacted our customer services team who are looking into this to rectify the issue for you.

Posted 8 years ago

“was damaged on arrival, a big whole pierced through the face in the photo”

Helpful Report

Posted 9 years ago

We're sorry to hear that your item was damaged in the post. Items always leave us in perfect condition. Please contact us by email at sales@inthepaper.co.uk or by phone on 01388 528000 to arrange for us to resend you the product for free.

Posted 9 years ago

“My picture that I uploaded was not on paper so was very disappointed”

Helpful Report

Posted 9 years ago

Sorry to hear of your disappointment. We have checked the order, but unfortunately no photograph has been successfully uploaded. We take customer satisfaction seriously and if you'd like to email the photograph to us, we will be able to resolve this issue for you. Kindest Personalised Football Gifts

Posted 9 years ago

“Sorry I cant review as the gift was sent to my nephew for his 18th which is tomorrow.”

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Posted 9 years ago

We'd love to hear what your nephew thinks of his gift. We hope that he had a terrific birthday.

Posted 9 years ago

“I have not receive my crystal gifts!!!???? I receive 2 pictures of nufc but no crystal!!!!!!”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. Having looked at your order I can see that we have been in contact with you regarding delivery of the Crystal item and this has now been resolved. Thank you.

Posted 9 years ago

“I feel the product is rather expensive given what we get for our money.”

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Posted 9 years ago

“Thought pihoto could have been more on page. Can only see half of child's face.”

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Posted 9 years ago

“A bit disappointed with the product, it's small and the two cups I ordered were packaged together . It would have been much better if they had there own individual boxes as they are Christmas presents for two different people. So now got to try and find seperate boxes.”

Helpful Report

Posted 9 years ago

Thank for your comments. We always appreciate any opportunity to improve our products or service. We will take note of your suggestion.

Posted 9 years ago

“Product is fab and of high quality. Delivery was poor, i paid for first class it said 1-3days and was delivered after 5days, was too late to give the gift to whom is was meant for. So not happy!”

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Posted 9 years ago

“Quality could be improved”

Helpful Report

Posted 9 years ago

Hi, thank you for your message. I am very sorry you are not happy with the quality of the product you have received. Please do not hesitate to contact our customer service department directly and we will be happy to look at rectifying any quality issues. Thank you.

Posted 9 years ago

“Cannot make any comments as Andrew has not received his present yet!,,,,,”

Helpful Report

Posted 9 years ago

Hi, I am sorry to hear the order has not arrived yet. I can't see any correspondence from your in our email system to let us know you had not received your order. Please always contact us with any queries you may have and we will do our very best to answer/look into them. We will contact you about the non-arrival of your order and ensure we get this resolved for you. Thanks

Posted 9 years ago

“Quick delivery after paying for item.”

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Posted 9 years ago

“I'm very happy with the product i bought but am unhappy with the way it was sent out, it was put in a large box with no protection inside so the products arent in perfect condition”

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Posted 9 years ago

“I havnt received my order yet”

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Posted 9 years ago

In the Paper is rated 4.3 based on 3,888 reviews