“After making arrangements to take delivery of my new vehicle, I was forced to wait 2 and half hours for paperwork to be completed and the vehicle to be valeted. This was a huge inconvenience as we had just flown back from our holiday, exhausted with a 5 year old. I was informed this would only takes 20mins on my arrival.
When presented with the vehicle I was disgusted to find that the vehicle was not cleaned, serious paint damage to the vehicle which had been touched in very poorly and that the discs and callipers of the vehicle were rusted. I understand this was not a brand new vehicle but for 12 month old car with less than 8000 on the clock it was not the standard I was expecting nor promised. I had already had discussions with the Sales Manager regarding our poor treatment of that day and he assured me that everything was being done to ensure we were happy and that 'communication was a vital part of the sales process'. I refused to accept the condition of the vehicle and gave the Sales Manager 7 days to rectify the issues I had raised, which he agreed were deplorable. It has now been 7 days, I have had NO communication with the dealership whatsoever. I have had to call them twice today - deadline day, to find out that the only rectification that has been done is the paintwork. I have also been informed that the brakes are not a safety issue and will not be replaced, the vehicle has still to be cleaned and they aim to deliver it out to me tomorrow 11th July. I have explained on several occasions as a former Senior Service Advisor with Vauxhall that these items are under warranty and should put down OneLink for authorisation or through PGT as a goodwill gesture. I have spoken with sales manager and have repeatedly told him that unless the car has had the work I requested done I will not be accepting this vehicle and as I have not driven if off the forecourt or accepted it in the condition it is in I will be pulling the deal and cancelling my order. It is now 4pm and I am yet to receive pictures of this vehicle and its condition. I have been left carless as my insurance was cancelled and transferred over to this new car in order to have it taxed. I have had to beg borrow and steal in order to make 2 hospital appointments and to ferry my daughter to several social events throughout the week. I have not received so much as an apology for the inconvenience and hassle this has caused me and my family, the only reason I came to this dealership was an ex work colleague who has delivered on each and every occasion when ordering a new car. Unfortunately he was on holiday the day I was due to take delivery and since then the situation has become nothing but a headache. After speaking with your Sales Manager who preaches 'communication' I wonder if I hadn't called them today how long it would have taken for him to contact me? Taking delivery of your new vehicle, whether it be used or new should be an exciting experience and one to look forward too, this has been nothing short of a nightmare. I suggest upping the dosage of B******t pills given to your teams first thing in the morning and perhaps a small measure of honesty would go a long way, rather than thrusting a customer excellence questionnaire under their nose when finalising paperwork and looking for 10/10!
Very dissatisfied and disgruntled customer, who still remains carless after spending in excess of £13,000
Sarah Yorke”
Hi Sarah, Sorry to hear of the issues you have experienced at our Vauxhall Motherwell dealership. I appreciate you taking the time to get in touch. We will be back in touch soon to discuss. Thanks
“Got the car I was looking for and it's great. Needed a few things sorted out and they were all done to my satisfaction. Now have a fantastic vehicle that's a joy to drive.”
“Happy with purchase, however electrical fault not identified at pre handover service, and despite returning vehicle for repair, it took ten days to locate and repair the fault. Local PV staff were professional and courteous throughout, but disappointed in the hassle of not having my new car from the outset.”
“As a returning customer i again experienced a top class service from the salesman who i have dealt with 3 or 4 times previous, he got me the car i asked for,the only downside is he informed me he is leaving peter vardy”
“Due to unforeseen circumstances our original purchase fell through however, staff could not have been anymore accommodating and demonstrated great empathy throughout ensuring that out needs were fully met. Flowers were a lovely gesture too!”
“I received excellent advice and a first class service from Reece Cochrane the Salesman at Peter Vardy, Motherwell. He was very patient with me and didn't put me under any pressure at all. He was able to answer all of my questions no problem at all. I am very happy with my new car.”
“I sm reviewing tbe salesman David Hughes who wss simply fantastic. His sales manager nearly blew the deal with overly simplistic pressurised closing techniques and he is the reason I didny dign up and left. I came back purely because of David and am delighted with my new car but not sure uf I could revommend due to the third party mentioned earlier.7”
“Emily was courteous, informative and helpful.
However, I was told there would be £20 petrol put in the car and I would get a receipt for this. This did not happen and due to the petrol guage being opposite of my old car, I almost ran out of petrol first time on the motorway. This was a little upsetting.
Aside from this, I am very happy with the service”
