“I bought a used car on 8th July. I collected it 2 days later having been told to my make sure I brought the 2nd set of keys for my existing car which the dealer had bought. However when I collected my new car the 2nd set of keys were not available. I was told they would have a look for them and ring me when they found them.
On 15th July I still had not heard from them so rang. The salesman was busy with a client so they took a message and said he would ring back when he was free. On 17th I still had not been contacted so rang again. This time I was able to speak to the salesman who sold me the car and he told me they were unable to find the key so would have to order one in which would take a few days. I told him I was going away in 4days and would like to have it before I left which he said was unlikely. I then said if that was the case would he phone me on my mobile phone, the number being in the forms he filled in when I bought the car but he took it down again anyway. Or he could leave a message on my home phone which he also had the number for.
I returned from holiday the evening of 5th August having heard nothing from him at all, and no message. So I rang the next morning to speak to the manager. Both he and the salesman were busy and I was told a message would be given to the manager that I am very unhappy. It is the evening of 6th August and I heard nothing today.
To say that I am very unhappy is an understatement!! I think I have been extremely tolerant.
There were a couple of things I thought were not very good when I was going through the process of buying the car but I thought they were quite petty. This has changed since the problem with the keys.
Don't think I would buy another car from Peter Vardy.”
“Toni was amazing! She helped me find the most perfect first car! I'm so happy with my Vauxhall Adam and she made sure I was happy, she made me feel at ease because I was really nervous to begin with. Getting my car was the best feeling and its gave me so much more freedom. Will defiantly redommed Peter vardy! And also Toni!!! Thank you”
“This was the fourth car I have purchased from Peter Vardy. From the moment we entered the showroom, the friendly and professional attitude of the staff shone through. My wife and I were extremely impressed with Ben Brice who without being pushy was thoroughly professional in our dealings and a credit to Peter Vardy. My new car is a dream to drive thank you.”
“The service was great and I realy appreciated the effort made by the Robbie to find a suitable car even though I was away working in Australia. All the staff we met were extremely friendly and it was a very easy purchase. I would certainly buy my next car from Peter Vardy and recommend my friends to also visit when they are looking to buy.”
“I dealt Mr Glen Gilson at the Peter vardy showroom in Perth. Glen was always pleasant, was clearly knowledgeable in his field of expertise and appeared genuinely interested in meeting my needs both financially and on a motoring basis. I would have no hesitation in recommending family and friends to visit Glen.”
“Waited over two weeks for our new car. Previous owner took a while to hand in v5 form. Peter vardy were good at keeping us updated. When we got the car we were told all the scratches etc would be touched up. That was not the case when we eventually got the car. Said they would phone us to book a date to get these fixed. A week later still waiting. It's like know we've got the car they don't care!”
“Bought a 15 plate Range Rover Sport July 2015. Excellent service from Peter Vardy Land Rover Aberdeen. Quick, informative and courteous service from Al Edwards, Davie Thomson and Chris McDonald. Nothing was too much trouble and I would recommend PV to any friends and colleagues. This is my 4th vehicle purchased from the Peter Vardy group and my second from PV LandRover Aberdeen. I would not go anywhere else!”
“The service received at Peter Vardy Jaguar Aberdeen was outstanding from start to finish. The salesman John Otto understood our needs perfectly, he upsold us slightly into a car that was more expensive than we wanted to buy however having driven it for a few weeks now, it is exactly what we were looking for, and are both so glad he did.
The business manager Ross worked out a deal that although expensive was as affordable and suitable to us for a car of that value. Wendy in the back office went the extra mile in service, Nina on the front desk was courteous and attentive to any of our needs and we were also very impressed by the service offered to us by Kevin the branch manager. There was a small issue with the car immediately after purchase and this was dealt with swiftly and effectively to our satisfaction by the workshop. We would and have already highly recommended the dealership to our family and friends. We have had dealings with Peter Vardy Land Rover and would suggest they learn from the outstanding service offered at Jaguar.”
“Good and friendly staff and I was grateful for being met and collection from Aberdeen station after an overnight sleeper from London. They just need to sort out the payment terminal which was not connecting to your provider. We went next door to the Vauxhall operation which worked first time. Digital is not all that it might be! Nice people and there may well be more business shortly.”
