“I would like to stress my extreme dissatisfaction of the service I have been given by Peter Vardy, Vauxhall Aberdeen.
I collected a brand new mokka x from yourselves on the 13th January 2018 from Gavin Woo. The service I received from Gavin was exceptional however from this there was just issue after issue with your garage!
Firstly, I received an email from Clare Buchan on 18th January 2018 regarding my car stating the incorrect number plate, however I understand accidents happen and she was therefore corrected. After this incident my sister received a letter from the gap insurance company regarding my car, yet another ‘accident’ you may argue. I then had to phone up the gap insurance company and get this rectified, Peter Vardy were also informed and I was advised this would be changed in the system right away. All of the above I can comprehend and understand that these things happen and from what I was told, everything had been corrected, how wrong was this.
I paid for Peter Vardy to install my private number plates and at this point I mentioned that my car seems to steam up all the time for no apparent reason. At this point I was told that the workshop had left residue on the windscreen and this was wiped away, obviously I just believe what I am told cause you don’t expect to be lied to, unfortunately this did not fix the issue.
I then booked my car into the garage as there were several issues (car was pulling to the right when accelerating, the clutch was sticking, and the window continued to steam up)! When I booked my car in the receptionist advised that this was my sisters car, now you can imagine my shock regarding this seeing as though I was just told that this had been rectified. This turned out to be the first of many lies I was told. Finally I managed to get my car booked into the garage, Clare advised that she would get everything sorted personally on 21st February when my car was booked in at 12.30, Clare also said that we would be dealt with straight away. When we arrived at the garage, Clare did not deal with us personally, Clare did not speak to us, we weren’t dealt with straight away, which is understandably in a busy garage however turns out the workshop are on lunch at 12.30 so I’m wondering why I was even booked in to be seen straight away at 12.30?! We were in fact dealt with 50 minutes later than planned. Once the workshop checked my car I was told that that there were no issues, very convenient.
Literally drove 5 minutes away from the garage (in rush hour traffic) and I had to phone Clare and complain about the service, my windscreen was steaming up so bad that I couldn’t even see, and Clare advised to ‘just come back’! That’s easily said than done when we live 50 minutes away from the garage, even more in rush hour traffic and Clare didn’t care enough to deal with us personally earlier so why would she bother now?!
I then returned to the garage on Monday 26th of February as my sister was meant to be collecting a car. I was told ‘just come in whenever and we will deal with you’ yet another false promise from Peter Vardy. No one knew anything about it which to be fair I’m not even shocked about cause the communication within Peter Vardy is absolutely shocking! Anyway, after being told this is a common fault in mokkas I was told to run with my air con on (how about no) and book it into the garage (even more of my time wasted)! After not accepting this, I asked to speak to a manager as I don’t believe that you should be selling cars with common faults. I also phoned a different Vauxhall garage and they advised that this isn’t a common fault - shock horror another blatant lie. So finally, Gavin came out to the car and realised that the workshop once again didn’t wipe all the residue off the window and when the residue heated up it went cloudy which looked like the car was steaming up! finally, the workshop removed the residue off the front window, they did however miss the side windows therefore this will require a further trip into the garage.
With my car I bought vx protect which came with mats. The driver mat can only be described as a death trap as it gets caught in the clutch which is either a very dangerous design fault of a faulty mat, either way this is unacceptable and as I have bought this from yourselves I would like this replaced for one which isn’t going to cause a fatal accident!
I would like to stress that I have no issue with the service I have received from Gavin, my issue is with Peter Vardy, their lack of communication as a group and the blatant lies I have been told, when I walked into the garage they clearly saw a girl that will just accept anything that she is told which isn’t the case
I would like this complaint logged within your IMS system and like to know the corrective action within your workshop to avoid this issue happening again. I would suggest a retrain of staff and maybe advise them not to make things up in future as I am very disappointed to say the least.
When I purchased my car, I should have also received a free holiday stay which isn’t on my paperwork however I noticed that it is in fact on my sisters paperwork, therefore I am just wondering if this is yet another error or if there is just a delay in this coming through however a month and a half is quite a delay.”
“Despite 2 cars not getting delivered because they failed a test, I was very impressed with my salesman Alex Paterson. Very honest at all times and did his best. Delayed delivery of actual car couldn’t be helped due to “the great snow” of 2018 which is fair enough.
However, the advert promised cruise controls and an MP3 socket but neither came with the car nor did the £20 of fuel. That’s not Alex’s fault however that will be an issue else where.
I was very pleased with Alex and his honesty the service from him was good. Car finance were fine too.”
“Very informative and kept up to date throught the process.
Adverse weather conditions last week halted me getting car when expected but that was totally acceptable with me . My car was delivered to me on the Saturday night”
“Everything from start to finish, picked a car, agreed a price, signed documents, 4 days before collection get told car does not exist, after a few phone calls picked another car, then I get asked to come in and sign new documents (at least 30 mins travel each way for me) only to find out your sales rep forgot to photo copy my 'cost co' card, I did not need to sign anything. Saturday the day of collecting car, noticed I had 2 missed calls on the Friday (I work shifts 7 am to 7 pm), so I phoned Saturday morning asking to speak to sales rep, he was not available, drove to dealership, meet by sales rep , only to be told paperwork I handed in weeks ago was not valid ( even thou sales rep checked it at the time and said it was ok), so back home again still with no new car, Monday e-mailed sales rep with new documents, collected car Monday evening, the only reason I choose PV was there was a sale on at the time, holiday vouchers included with sale of car, these should have been ready with collection of car, got them 3, nearly 4 weeks later after several phone calls and e-mails. So very disappointed with service!!”
“I have been buying cars from Peter Vardy Perth for over ten years and I think I am on my 14th car. The salesmen make it very easy to come to the decision to buy. They are always ready to help with any questions I have and all the staff put you at ease on entering the showroom.
My last purchase went as easy as the first car I bought from them.
10/10”
“Fantastic Customer care at Dalgety Bay. Very positive atmosphere and co-operation between staff members. I have to single out Chris Marshall for praise. He could not have been more helpful and informative regarding my search for a car. He treated me with the utmost respect as an individual. This is sadly lacking today in many retail outlets as you tend to become “invisible” when you reach a certain age. Please give Chris a pat on the back and 10/10 for Customer Care. Oh and please correct the spelling of received in your email as you’ve got the e and I the wrong way round 🙂”
“Terrible service from start to end
Was sold a car without viewing
Was told car had 54000 mileage
Once i picked it up
It had 58000 mileage??
Was told car was £30 road tax
Then to find out car tax is £115??
Been waiting for paperwork to come since friday 2nd
Its now 6th and still waiting
Been phoning for days now and still waiting on call back?
Poor service during sales and now after sales is poor
Not impressed and would not recommend peter vardy to anyone and will not be buying from you’s again
Same”
“There was scratches on my car and a dent that I didn’t notice the day I picked it up till I had drive home as car was wet after numerous calling to the shop to fix it I gave up as was getting told lie after lie”
“The staff were very friendly and very helpful when it came to finding a car that met my needs. Also helped me to get my car in time for starting my new job.”
“Jacqui was a gem and very helpful, polite and supportive with our motability purchase. Not too impressed at being hounded by sales as soon as I walked through the door, but they soon disappeared on hearing it was for motability. Jacqui took the time to explain the whole process, costs, choices etc and is a great asset to your team.”
“Extremely happy with Peter Vardy due to the excellent customer service from start to finish.
Customer comes first and my thoughts and wishes were taken into full account every step of the easy”
