“They ordered wrong specification of car and wont admit their fault. Wont help in sorting their mess out and now I have to go to hassle, time, effort and expense to fix their error. They have now lost a loyal customer. Shocking aftersales serviceservice.”
“There was no hard sell like your competitors! From the minute I went in to look at cars, until the handover, your staff were excellent!! have been telling everyone about Peter vardy! Fantastic! Thanks for everything”
“Picked car up, bulge in runflat tyre, wear on outside of tyre, knocking coming from front right. Took it back got courtesy car, they then replace the tyre with a budget on runflat tyre meaning I had 3 runflats all same make and then some tyre called 'Three-A' knocking noise still there. Taken it back again and currently being worked on. Was told that when
Signing docs that my address was a typo and it didn't matter for me to then receive letters to the wrong address and still the admin team hadn't added on the free 1 year warranty that I had added to the policy.”
Hi Shaun, I believe our Sales Manager has been in contact with you and the issues you have had have now been resolved. If you require any further assistance please don't hesitate to contact the team.
“I came in on the 31st May to part exchange my car, and the service was excellent, however, from the next morning I realised I had made a mistake and the car was absolutely not suited to me, I have had a recent operation on my back, and found the car very uncomfortable to drive due to the change in position to my previous car, so I called and asked for some help or advice (bearing in mind I had only had the car for about 15 hours) and was told in a very short manner that there was nothing that could be done and that was that. So I called black horse finance and the lady was very helpful, and said it should be an easy process, I just ask for a return of advance, and the car is returned to yourselves and the finance is cancelled. So I called again and was basically told this was rubbish, and again nothing could be done. I received no call to query the issue further, or any after sales contact whatsoever, and I have changed my mind after recommending Peter Vardy to numerous friends and colleagues.”
Hi Rachel, I'm sorry to hear you do not like the vehicle you have purchased. The team are working towards a resolution as quickly as possible and will be keeping in contact throughout with updates.
“From the 1st Phone call I received to leaving Peter Vardy with a new car the service I received was excellent. A big shout out to Aiden from the Seafield, Edinburgh branch.
Very good service, very polite and happy to answer any of my questions to the best of his ability.”
“From the moment of arriving at the Dundee store door the service i received was exceptional. From the doorman to the handover team it was a complete pleasure to do business with this company. Everyone is so friendly and helpful. Tony Murray was the salesman who helped me choose the right car. His service was first class. I would totally recommend Peter Vardy to anyone who is thinking of buying a new car. A very relaxing and pleasurable experience.”
