“The processing of purchasing my car was very good as they helped me accommodate my budget the best I could.
The only disappointment factor was the mat the day I was to pick up my car I was told I could around 30mins before pick up that it wouldn’t be ready for another day. Due to this my insurance on my current car had run out. I was told by the sales man Colin that this would be covered by peter vardy. I went ahead and paid for this to happen and transferred the proof of purchase and receipt to be reimbursed for this insurance. I have not been called or emailed to inform me that I will get my refund and am very disappointed. I would have left a higher score but unfortunately I am now feeling like the customer service is a matter of importance as I have collected my car!”
Hi Ashley, I'm sorry you have had cause to complain. I will have the Sales Manager contact you within the next 48 hours to resolve your concerns. Thanks, Team PV
“the sale of the car went perfect,it was before I bought the car upset me I took my car down for it to get a check as I had a problem with it,i was told to repair it it would cost £2000,then you charged me for the pleasure £108 I honestly thought you would withdraw this on the grounds I bought a car £11700 worth I believe I am a good customer I get my car serviced by your selves mot as well,surely you understand this hope to hear from you regards William cashmore”
Hi William, Our Sales Manager has tried to contact you regarding this and left voice mails. I will have him call you again to discuss. Thank you for getting in touch. TeamPV
“Great customer service from Michael and Gavin. went the extra mile and sourced a vehicle from another hardy garage to ensure we were comfortable with our choice.”
