“Excellent service from your salesperson, David Ivirson, made us feel at ease with our transaction , our purchase and his sound knowledge it the vehicles we were interesting was commendable. This our families 3rd purchase from this branch and look forward to returning in the future.”
“The treatment i received from my Sales Man Darren Tait was second to none and any dealing i had with his Manager Gary Scroggie was the same. I would also like to mention Amy in the Office who was extremely helpful too. All the fore mentioned people are an asset to Peter Vardy. This is my second card in a row i have purchased from Peter Vardy and intend to return here in the future should i be looking to buy any more New Cars. I would not hesitate to recommend your company should anyone i know be looking to purchase a car! Keep up the good work !!!!!”
“I can not fault the care i was given both in choosing my vehicle, and the hand over, i do feel that James went above the call of his duties, in his care and communications, James has also assured me should i have a problem, i can call him and he will do his best to help, i left with my new car feeling good but most of all i had back up should i need it, so much so i recomended peter-vardy to a friend, and her husband, they are now waiting the arrival of there new car,”
“We were delighted with every aspect of the purchase of our new car. It was a great experience, handled very professionally.
Our sales advisor, Mark Howie, was extremely helpful, kind and knowledgeable.”
“I had a great service from the staff. They were exceptional and made it easy for me to choose my car. The whole process was handled well from start to finish.”
“Cars available on website wasn't accurate as the original car i wished to view wasn't available but was listed on site, however the staff were all fantastic and very accomodating for me to view another vehice. The service from start to finish was amazing and an entirely different league from what i have experienced at other dealerships before.”
“As usual a timeless professional manner, tried to look at another car sales group but quickly came back to who we can trust and who will take the time to talk to me as a person first them a customer. Excellent service as usual.”
“John Clifford was the sales consultant who spent a lot of time asking about our needs analysis and handled everything from start to finish with my daughter Samantha when she bought her car so much so me and my husband have bought our car from John as well. I have now went back in today to see John about another car for my work so hopefully will get something finalised with him going forward.
So all in all delighted with fantastic service we have received so far from John and have recommended him to family and friends.”
“Fantastic service, this is the second car we have had from Peter Vardy Motherwell and we were lucky enough to have Robbie again as he helped with our first car and was a real pleasure to deal with. We were made very welcoming and even though we held Robbie and a few others back after closing not at any time did we feel it was a problem. We also had the pleasure of Fiona dealing with our hand over who is a real down to earth person. I know it's a team effort and because of that we will definitely be back the service is outstanding.”
“Service and level of contact via email and phone from Gordon was excellent.
There was a slight issue with a below par valet by the Dalgety Bay team, however this was quickly sorted by the Kirkcaldy team.
Also issue with the 114 check & service maybe not being completed by the Dalgety Bay team, but again this was rectified this week by the Kirkcaldy Team and Gordon managed this well.”
“Buying a new car can be a daunting process.. It's not for the faint hearted. I am going to try and capture in exquisite detail how the sales team at Peter Vardy Kirkcaldy kept me in my comfort zone every step of the way!
The story begins - I recently stumbled across your company (Peter Vardy) whilst exploring the vast and wonderful market of car sales. First attraction to your unique business over any other was the positive use of propaganda - a form of biased communication, aimed at promoting certain views and perceptions. In this case: the perception in today's current climate, that there is no other company which comes close to that off the truly unique sales experience which Peter Vardy offers.
"Don't find customers for your products, find products for your customers." - Truly embraced at Peter Vardy whilst flogging vehicles.
It is clear to see that all members of the sales team at Peter Vardy Kirkcaldy embrace the company core values. In particular fostering a culture of "customer delight". I feel as though customer satisfaction is not what the guys at Kirkcaldy aim for. No, I believe they go the for the double whammy, the large meat feast with stuffed crust. Straight to customer success.
There is a significant difference: the fact that customer satisfaction is more a state of mind which comes when you roughly achieve a desired goal. In this instance my goal was buying a new car, obviously. This feeling of satisfaction will eventually fade away.
Where as customer success, AKA: conformance to requirements. If you take the previous statement off looking to buy a new car and turn it in to:
Suzuki Swift Sport, 2013>, less that 10000 miles, in the colour Boost Blue and 1 owner from new.
This is a set of unique requirements which ultimately define customer success for me as an individual. Kirkcaldy managed to achieve every single one of these requirements without side stepping to another car due to it being easier, or beneficial to the business as whole.
In many cases this can happen in the car industry. Typical example. You phone Arnold Clark, "Hello I am looking for a Suzuki Swift Sport" (at this stage not specifying additional requirements). "Yeah we have just the car for you, can you come in to view it and discuss figures? Oh by the way do you have a part exchange."
So you decide to come in after a shitty, clearly pushed sales call in relation to if you are likely to buy a car or not before you arrive on site.
You arrive on site to a sleazy looking salesman who clearly, does not live the core values and looks as though he is untrustworthy. I have already made my mind up that I'm not buying a car from this chicken nugget. Even if the car was perfect in every manner and far superior to that off Kirkcaldy Peter Vardy. So...
"Where is the car the car then?"
Mr Nugget and I walk round the corner to see a Vauxhall Corsa VXR with 50000 miles on the clock. What?! "Sorry I forgot to mention the Suzuki Swift Sport is now sold". The birds already hinting that the car we are looking at looks worse than my dads garden shed and we have just wasted a full day coming to see this nugget.. FROFF Arnold Clark.
I hope you understand my point, the fact that we all lead busy life's and it's great for a business to make you have that feeling of satisfaction which Peter Vardy Kirkcaldy clearly offer. I'm going to wrap this up as the girl friend is soon to be awake and she is going to need feeding.
10/10 customer success in every aspect. Professional, decent banter. Actual people who understand people for staff. Educated well mannered employees. Keep up the great work and I will make sure to recommend to all of my friends and family. (Only if I get the £50 recommend a friend though.. EAT IT.)”
