“Customer service was brilliant, could not fault it. However, seemed to be a little carried away with the 10 out of 10 experience. Felt it was a little bit over mentioned and certainly did not need to be for us.
In respect of holiday vouchers, we were led to believe that it did not need to be a holiday booking and in fact could be a day trip but when received the voucher it clearly states over sea holidays only.”
“I was reluctant to visit a car showroom. I completed a message online and was called the next day. I arranged to go into my local showroom with expectations of hard sale. I was adamant that I was not going to be pushed into anytning.
In fact, I found the experience the compete opposite. The salesman firstly asked my reasons and price range, I stated this and he showed me a few cars and found one which was economical, (my primary reason) and the mileage was very low. The condition of the car was excellent.
What I was impressed with was all the staff were welcoming and very friendly and I liked the fact that the showroom is not open on a Sunday which is a day that sales would be high. I liked the ethos of this and this was a factor in my decision to buy with Peter Vardy.
I also liked the fact that a lot of the formalities were taken care of for me such as taxing the car and although the Mot was not due for another 2 months, it was MOT'd. The information was excellent in regards to my questions around fuel consumption.
My mum is wanting something similar and although she lives in another district, I have recommended Peter Vardy to her and subsequntly made her an appointment at my showroom. If she buys from you then she will receive £200 off her car and I receive £50. Everyone wins!
I am intending to go back in approx 3 years to discuss a new deal.”
“The overall experience was very good , no hard sell and we were given plenty of time to review the car and the costs.
The main point being that Bob Taylor was extremely patient , my wife is not the most decisive person in the world and tends to change her mind every 5 minutes Bob was very receptive to her changing not only spec of the car but also the car , we came in to look at the Discovery Sport , 2 hours later we bought an Evoque , big thanks to Bob for his patience and understanding on the day”
“my wife and i had a very pleaseant experience here buying our new car and the sales person was very helpfull and couldnt do enough for us i would definately recomend peter vardy and i will certainly be back.”
“Excellent and friendly service. Would recommend to anyone. Darren Tait our salesman
was very knowledgeable and explained everything well. An excellent experience. Thanks so much.”
“Very helpfull and cant thank david gillan enough for everything he done, and the woman who showed me about the car was friendly and answered all question i had. Highly recommend”
“Both Euan and Kevin from Peter Vardy Jaguar did all they could for me.
Excellent Service from start to finish and no worries.
Kevin and his team work very well and great service.
I am still awaiting the Cra Mats For Car apart from that excellent.
George Martin”
“We had traveled a long way from Edinburgh to view two pre-registered Discovery Sports in Aberdeen to find both cars were not available as they were management cars not on site. We had phoned ahead to be advised the cars were available to view. Rob the business manager became involved as I was not happy and ready to leave. He recovered the situation producing two other Discovery Sports to test drive. The pre-sales person was very helpful arranging the test drive. I then noticed a new car in the yard which took my interest - there was a change of salesman as we were passed onto new sales. I understood why the change as I had changed direction. Throughout all the discussions Rob was overseeing to ensure we were happy.
I had a bad experience with Pentland Land Rover in Edinburgh when I purchased the Evoque and thought the same was happening with Vardy.
After a poor initial start - the situation was recovered thanks to Rob - he apologised for my poor customer experience and made sure the two young salesmen met all my requirements. I received a trade-in matching Pentland and extras included in the package authorised by Rob.
On the day of collection we were managed by a third salesman - which I was advised in advance and he was also really helpful with the car handover. We were made to feel really special with the car under the black sheet - a really nice touch for collecting a new car.
Summary:
Sort out telephone calls when discussing car availability.
The black sheet over the car was a really nice touch - really impressed
Rob needs a medal for sorting out an unhappy customer
The young salesmen did an excellent job under Rob's direction
I would have liked a business card to mention the sales staff names
I went from a poor customer experience to an excellent customer experience. I will mark Peter Vardy with Top Marks when contacted with Land Rover.
Regards,
Mike Wilkinson”
“All staff members were all very friendly and the whole process was very professionally explained and a calm relaxed atmosphere throughout the whole process”
“Excellent service from start to finish. Thanks to Craig Gemmell our Salesman and also to Colin at the handover. The whole process was completely painless and I wouldn't hesitate in recommending to my family and friends!”
“Great customer service, kept me updated as to the status of the finance and car was able to pick up at the time agreed. No issues trading in my old car, all handled professionally, and the lady even took my car seat out of the old car so my daughter wasn't distressed saying bye to her car. New car was clean and ready to drive. I hadn't had all of the controls and features explained to me, but she spent the time showing me how everything worked. Interlink system could be a bit better as it struggles to recognise my phone via usb and show the contacts, but this may be my phone rather than the car. It also only has three apps, but hopefully they will be increased as I own the car.”
“Its always a pleasure working with PV...the staff are always great, polite, funny and helpful...always a pleasure...they never miss a chance to go that extra mile for you!”
