“To ad to my recent review, I submitted a query to PR regarding the trial period and auto responses and I received a helpful reply from their customer service. There are provisions for adoption groups to mark the ad when a pet is on hold or on trial. The status is marked adopted if trial is successful or ad is reactivated if not. Some groups do not choose to use this feature.
There is also a provision to auto update enquirers each time a PetRescue listing is updated to on hold or adopted. Some adoption groups don't use the feature and others request external applications or direct emails, therefore the auto responder feature is not used as the communications are not on the PR platform.
With my pet application, the adoption group chose not to use the features I described above, and they also omitted to specify a key adoption criteria on their ad. The handling of their ad was tardy and not the fault of PR. I'm not suggesting PR are in anyway perfect but I do believe in giving fair and balanced reviews.”
