“We adopted our beautiful dog from here. Very quick and smooth process. The foster parents were so helpful and informative and clearly cared for all the dogs in their charge. We couldn't have been happier with the process or outcome.”
“These people misrepresent the animals they are trying to rehome.
They had an advertisement on their website for an almost adult Maremma sheepdog and they were implying that it would make a great suburban pet and made no effort to explain that they are extremely territorial dogs who will bark all night long.
I tried reaching out to them in order to convince them to change their advertisement to save this poor dog from being adopted and returned a week later, but there was no reply from the organisation.
It's sad to know animals have their fate in the hands of incompetent people who are not even capable of using an email.
It looks like there lack of communication is a driving factor behind their poor reviews.”
“Tried to adopt through pet rescue with no luck.
Long list of questions answered for nothing, they never replied. I have owned dogs all my life and l did lose two to cancer but the others made it to ripe old age.
Don't waste your time with pet rescue.
Went to the lost dogs home in Melbourne and came home with my beautiful new dog that l love dearly.”
“Applied for a rescue cat, filled in paperwork and didn’t hear from anyone for 3 weeks. Then emailed again with a response the owner will get back to me . Disheartening as I was hoping to help someone out by rescuing an older cat . Will most rescue from the local shelter . Should not have wasted time on this website .”
“To ad to my recent review, I submitted a query to PR regarding the trial period and auto responses and I received a helpful reply from their customer service. There are provisions for adoption groups to mark the ad when a pet is on hold or on trial. The status is marked adopted if trial is successful or ad is reactivated if not. Some groups do not choose to use this feature.
There is also a provision to auto update enquirers each time a PetRescue listing is updated to on hold or adopted. Some adoption groups don't use the feature and others request external applications or direct emails, therefore the auto responder feature is not used as the communications are not on the PR platform.
With my pet application, the adoption group chose not to use the features I described above, and they also omitted to specify a key adoption criteria on their ad. The handling of their ad was tardy and not the fault of PR. I'm not suggesting PR are in anyway perfect but I do believe in giving fair and balanced reviews.”
“I recently applied to adopt a dog on PetRescue. It was my first time and I wasn't successful. The dog breed was not one that is commonly available as an adult for adoption (anywhere) and is growing in popularity, so I knew my chances were very slim.
So I wasn't surprised with the outcome but I'm not impressed with the process. The application takes a lot of effort and time. When I hit submit, there was no auto reply to confirm the application had been received.
A week later, I checked back on the site and the dog had been marked adopted. On the ad it said the dog comes with a two week trial. This raises the question, is the status marked adopted at the start or end of the two week trial. The start of the trial suggests the adoption is pending, the end of the trial suggests the dog was already on trial. This latter means that applications were still open in case things didn't work out. That's a waste of time and very unfair on would be applicants.
My other issue is needing to check the PR website for the adoption status. When applications are submitted or animals are saved it as a favourite then why isn't there a responder sent directly via the PR website informing the applicant when the adoption centre marks the animal as adopted.”
“Applied for two different dogs. Tried to do the right thing by adopting a rescue dog. First one never replied. The second one asked for a lot of information and never got back. Well I found two dogs outside of pet rescue and they are very happy and will have a great life. All of our dogs have lived to 14 and above years. Don't waste your time like they did mine”
“waste of time. It is a rescue organisation and doing (HOPEFULLY) rescue work. But sincerely a serious waste of time. I tried to adopt a kitten, tried various kittens. Every time i was told that kitten has pre adopt done. I am aexperienced cat owner with one existing cat in a house. My suggestion to all who are looking for a kitten adoptation..GO either RSPCA or Pet shop. These volunteers have turned inot a money hungry leaches. I can prove everything i said in my review. Anyone can contact me”
“Pretty useless. I know they are just volunteers but there are no communication skills here whatsoever. I sent an inquiry about a dog and was told to contact a vet, when I did they had no idea what I was talking about, embarrassing. Then a very young girl called me back from Pet Rescue saying she just used their profile and they have nothing to do with it…. Not sure what’s going on there….
Instead of chasing tails with so many time wasting emails and text messages like a child, pick up the phone and talk to people to save time and be more effective. I asked about taking to someone else as she didn’t seem like she knew what she was doing and she was snarky and told me to call Shenton Park Dog home. I know they won’t care but I won’t be trying here again or donating.”
