“Overall a desire from the team to be supportive whilst there were MANY inaccuracies throughout the arrangements that required extra time and effort in following up to ensure all was correct. Whilst I appreciate it was ‘all new’ for all parties. Several errors in being sent the wrong invoice from the sister company Britaina was confusing and also required checking up on. New members of staff whilst helpful did give out inaccurate information on several occasions.
Removal team on the day were very good and friendly. The move ended up being completed on one day and not sure how that worked with our payment fees as we paid for a 2day removal , whilst the crew did require to return the following day.
Overall until the business side of things is improved I would not recommend your company to others unfortunately.
Best Wishes for your future and improvements
Jayne Clark”
Thank you for taking the time to leave us your feedback. We are happy to hear that overall you had a pleasant experience moving with Phillips and found our removal team to be very helpful and friendly. We have passed this feedback onto our guys! After taking the time to thoroughly investigate the points raised, we would like to help cover them off.
Firstly we were surprised to see that upon delivery of your goods, no comment was left in the feedback section of the job sheet regarding any issues. We would have been able to resolve any discrepancies sooner with this information as we always want to make sure our customers are happy.
We are sorry to hear there were a few inaccuracies with information during your move. The move did happen to unfortunately fall within the Lockdown period of the Coronavirus Pandemic, therefore during a time of large adjustment to government guidelines and working procedures. Phillips aimed to maintain its very high levels of service but the team were under a lot of additional pressure at that time including training up a new member of staff who joined the company just days before the lockdown took effect. We are sorry for any minor inconveniences caused during your move and with the paperwork.
Lastly in answer to your point raised about the length of the move. You paid and were booked in for a 2 day move, our crew travelled down to the delivery address and couldn't return in one day due to the distance/driving hours. They returned the following morning (Saturday) to finish up the last parts and travel back, therefore this is a two day move.
Thank you for moving with Phillips and we hope this answers any questions you have.
Kind regards,
Jordan and Chloe Bignell
Phillips Removals
