Phone Service Centre Reviews

Name: Phone Service Centre
Rating: 4.94

4.9 Rating 795 Reviews

99 %

of reviewers recommend Phone Service Centre

Company Reviews

Questions

Metrics

4.9

Based on 795 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0333 999 7927

Email:

marketing@spbuk.com

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Phone Service Centre 5 star review on 18th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. Replacement screen for my iphone 7 failed after 10 weeks and the store that made the repairs has shut down. The website does not let me send a message to find out how I can get my screen fixed AGAIN (free of charge as it is within the warranty that they provide). Absolute joke.”

Helpful Report

(Clerkenwell) - Posted 7 years ago

Good morning Chris and apologies for the inconvenience caused. Unfortunately our Clerkenwell branch is closed until late January for refurbishments. I have emailed you with details for our Marylebone store who will be happy to inspect and repair your device under our 12 month warranty.

Posted 7 years ago

“I came in on a Sunday (yesterday) and spoke to Brian he was really friendly and helpful. He even set up my old phone for me and showed me how to safely log out of all my accounts and deactivate my security before I gave him my phone. That was around 3pm. This morning when I woke up my phone was ready, I couldn't believe how quickly they fixed the screen. Good as new. Great service. Rochelle”

Helpful Report

(Marylebone) - Posted 7 years ago

“Very quick service, accomodating and helpful friendly staff (Bryan and Vasile) can't fault them at all and would recommend to everyone!!”

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(Marylebone) - Posted 7 years ago

“Very good service”

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(Reading) - Posted 7 years ago

“Quick and easy many thanks”

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(Reading) - Posted 7 years ago

“Very helpful great service will recommend”

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(Reading) - Posted 7 years ago

“Fast and friendly”

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(Reading) - Posted 7 years ago

“Prompt and efficient”

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(Reading) - Posted 7 years ago

“Fantastic service-polite, professional fast and very helpful. Would recommend to anyone”

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(Reading) - Posted 7 years ago

“Excellent prompt service”

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(Reading) - Posted 7 years ago

“Great service . Thanks”

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Posted 7 years ago

“Fast efficient excellent job. Thank you!”

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(Reading) - Posted 7 years ago

“Excellent and efficient service”

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(Reading) - Posted 7 years ago

“Good, quick and easy to use, looks like a good job.”

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(Reading) - Posted 7 years ago

“Fantastic job in much less time than I expected. First class!,”

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(Marylebone) - Posted 7 years ago

“Fantastic service. Phone repaired within the hour. Like brand new. Brian did a great job. Would recommend to anyone”

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(Marylebone) - Posted 7 years ago

“Excellent service and quick repair. Great!!”

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(Marylebone) - Posted 7 years ago

“A very professional service. Told me in minutes what the problems were with my iPhone 6 and what the cost would be. I turned within the hours and the screen and power button changed. Working like new. These guys really know what they are doing !! Please keep this service center in Sutton and advertise its presence - you will have a queue out the door. I will be telling all my friends of the outstanding service”

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(Reading) - Posted 7 years ago

“Wow fantastic service, now I have my phone! I have taken his business card and will tell my friends. Thank you again 😁👍”

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(Reading) - Posted 7 years ago

“Not a good start, Claim authorised, email advised i could go to Marylebone so took the morning off and went, thinking i'd wait an hour or two locally then pick up. Nope. Instead wasted the morning for them to tell me they didn't have the part and it'd take a few days to be ordered. Why instruct customers in this way? Surely state in the email that the part might not be in stock so give them a call before you go down there? Complete waste of holiday, travel costs, and the technician restarted my phone leaving me unable to enter the pin and without a phone at all. Thanks. Now i gotta wait another 4 days and go back again. Not the best experience. Maybe consider reviewing your emails and making it clearer regarding (un)availability of parts.”

Helpful Report

(Marylebone) - Posted 7 years ago

Hi Anthony, sorry to hear that you feel this way, however we do make it clear in the Important Information section of the Claim Authorisation Process of the email you would have received: Under the heading: 'How long will a walk-in repair take to complete'? "Walk-in repair information". "We work hard to ensure that we have the parts necessary to complete the majority of repairs whilst you wait. Over 80% of our repairs are completed within 40 minutes". Then it goes on to say: "This is subject to parts availability, & may take longer at peak times. If you would like to check we can repair your device before you travel, please call the Phone Service Centre store you are visiting first". We also include detailed information on backing up your device prior to your repair so that you can restore it to the settings you had prior to your repair under the 'How do I prepare my device for repair?' heading. To have complete the Authorisation Process you would have had to have declared that you have read all of the relevant information by ticking the box marked: "I have read & completed the important information above regarding my repair". We're sorry to hear that you don't feel that the information provided is clear enough but this is the first complaint of this type on the matter.

Posted 7 years ago

Phone Service Centre is rated 4.9 based on 795 reviews