“this company got sent my iphone XR to replace the screen but it seems like they have replaced my camera with cheaper parts that have resemblance to an android . i am very annoyed about this considering i did not want cheaper parts put into my phone.
my camera and speaker now all of a sudden have a blue light and my speaker is no longer fully black.”
“Use cheap 3rd party parts to repair your phone and don't even fit them properly. My iPhone X failed within 2 weeks due to a splash of water which should not happen with an IP67 water resistant phone - this would not have happened had actual Apple accredited technicians fixed it.
The company are denying all responsibility and now expect me to open a new claim and pay excess again because their shoddy workmanship failed to protect my phone. Terrible service.”
“WARNING - THEY ARE NOT APPLE ACCREDITED SO INSURANCE CLAIM WILL BE INVALID as we have found out to our cost. Shoddy parts are used, screen on phone came apart because they are not using quality products. DO NOT USE.”
Posted 1 year ago
Hello, we are sorry to hear that you have not found the repair of your device up to our usual standards. We would like to hear more about your experience to see if there is anything we can do to improve. Please email your full name and receipt number along with the date you visited us at email@example.com
“Terrible service. Replacement screen for my iphone 7 failed after 10 weeks and the store that made the repairs has shut down. The website does not let me send a message to find out how I can get my screen fixed AGAIN (free of charge as it is within the warranty that they provide).
Posted 2 years ago
Good morning Chris and apologies for the inconvenience caused. Unfortunately our Clerkenwell branch is closed until late January for refurbishments. I have emailed you with details for our Marylebone store who will be happy to inspect and repair your device under our 12 month warranty.