“Customer service was very helpful and effective with any questions I’ve had in the past. With annual reviews they have been honest and fair with their pricing of our policy, saving us money.”
“In this world of COVID having voice to voice conversations are more important than just answering questions electronically and getting a quote. I ended up having to call into the office to clarify something that was not explained in the online quote. Personal interaction always better than electronic - especially during COVID.”
“I have had two interactions with your company as a customer. It was paying a bill bith times. There is nothing excellent or poor about this experience. Also please stop sending me so many emails.”
“Had to contact Pinnacle 3 times over the phone + doing some paperwork only. The process was very convoluted, confusing and even the agents had a limited idea of the needs I had and how to expedite the process and make it smoother. I felt that I was begging to get the policy and the representatives didn't care
Because I had a previous policy everything was more challenging. Hopefully next time the process is easier for the costumer”
“Horrible experience with this company. They will extort from your company until you are out of business. Do yourself a favor and shop around. You'll be supprised by the savings you will find.”
“Where to start? Pinnacol tried hard to deny an emergency surgery for me. They decided withdrew approval for physical therapy less than an hour after a cortisone injection that was administered with the intention of improving the effect of physical therapy. When I then saw no improvement for months and got advice from three orthopedic surgeons that I needed a total hip replacement, Pinnacol approved the surgery, I booked the surgery, then Pinnacol emailed me to say they had revoked approval and required a second opinion (apparently the first three opinions count as only one). I would just self pay to be over this but my personal insurance (BCBS) said that it’s all the same injury and that Pinnacol should be covering the surgery. Moving forward, I will ask employers before accepting jobs who their work comp provider is and if it’s Pinnacol, I would take a pay cut to avoid dealing with this company.”
“Absolute worst workmans comp ever! As the employer of a very small business, I got insurance thru them at 147.00 (ish a month). I was naive and found identical insurance for less than 50.00 per month!
In addition, through a couple of disputes, they charged me two audit charges 2 months back to back for nearly a 1000.00 combined! I disputed the second one, and after not hearing from them for 8 months, I thought it was all over. Then they sent me to collections for 887.00(ish) dollars. I paid it right away and moved on. Now, almost a year later, I get another "premium charge" for 14.23, even though I cancelled a year ago! The reason is “the collections company shorted us 14.23 when paying Pinnacol. I am now waiting for a resolution.
Oh, BTW they ask you how much your payroll is and then not long after, they hit you with a "audit charge" stating that I underestimated payroll and thus owe them more. How the hell they can get away with this is beyond me. When I started my business, I told them I have one FT employee (my son) and I still only have one employee (still my son). Yet they ended up getting an extra thousand dollars by sending me to collections.”
