PipingRock.com Reviews

2.5 Rating 224 Reviews

36 %

of reviewers recommend PipingRock.com

Company Reviews

Questions

Metrics

2.5

Based on 224 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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How does PipingRock.com deliver?

Helpful Report

(3 weeks ago)

PipingRock.com delivers items by Postal Service and Courier.

Helpful Report

(3 weeks ago)

50.00%

Industry Average

“ Been buying from them for several years without issues. However, last few times the shipping times have spiraled out of control, and they suggest that I, the customer contact local delivery people to find out what's going on? I don;t have a contract with the shipping people, they do. The delays have been unfounded. And I mean delays of up to a month when it should take at most a couple of weeks. ”

- George M

“ I placed an order of Friday July 1 from piping rock for joint meds for my dog I took the 3 day shipping from FedEx for $15.99 I get a Piping Rock invoice stating I would get the product on June 6th …. It did not get picked up until July 6 Now it supposed to by FedEd delivered on the 9th. I called them and the said they don’t work weekends and the holiday it’s not there fault yet they offer the 3 day shipping when called on this they didn’t care They are only going to give me a partial refund on shipping STILL CHARGED FOR SHIPPING $5 If you want to do internet selling you have to shipping on a timely basis … Start working weekends and pay a living wage MY OPINION BY FROM A MORE REPUTABLE FIRM … if Piping Rock can’t enter the 21 century they should not charge for delivery they cannot and have no intention of keeping ”

- Bob

“ Even though "my order" was not packed and posted they have no ability to stop an order? I now must reject the delivery when i comes, if I am there, and will eventually be refunded. ”

- Jenny

PipingRock.com Reviews

Delivery - Average